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Cyber Monday 2012: The Results
Cyber Monday 2012 has come and gone. So how did the biggest online shopping day of the year compare to years past? Let’s find…
5 Things to Know About Cyber Monday 2012
Cyber Monday 2011 was one of the most successful days in the history of the online retail industry. Sales reached $1.25 billion, a new single…
Small Tablets and eCommerce – The Next Step in Mobile?
Technology simply never ceases to change. Our gadgets continue to get smaller, faster, lighter, smarter, and better. One of the most innovative changes in recent…
Changes in Search Engine Optimization and Marketing
Search engines continue to be a critical part of any eCommerce strategy. While social media may have taken some of the thunder away from search…
Social Gifting: The Next Big Thing in eCommerce?
Twenty years ago giving a gift to a friend or family member thousands of miles away wasn't easy. Often the process involved physically buying a gift, packing…
5 Ways the iPhone 5 Will Affect eCommerce
Last week, Apple took the technology world by storm once again with the unveiling of its iPhone 5. As we’ve come to expect from major…
State of the Mobile Commerce Industry
Here is our latest mobile commerce infographic on the state of the mobile commerce industry, featuring facts and statistics on smartphones, tablets, and international usage…
Online Sales Tax in the United States
The online sales tax situation in the United States is a big concern for online retailers and can be a difficult topic to understand. A…
Customer Ratings and Reviews – Benefit or Burden?
Historically, consumers have always talked to their friends and family about products and services. Does the baker around the corner have good bread? How do…
Understanding Gender and eCommerce
Men and women have shopped differently for generations, well before the first eCommerce store launched. While it’s easy to translate the differences in retail settings,…
5 Ways the Flash Sale Industry is Changing
Just four years ago flash sales were the “next big thing” and stormed onto the eCommerce scene during a sluggish economy. Consumers were looking to…
Innovations in Web Analytics
Experts in eCommerce have never expected more from their web analytics than they do today. The analytics industry has evolved from merely tracking site visitors…
Canadian eCommerce and United States eCommerce – A Comparison
The state of eCommerce in Canada is unlike many other places in the world. The adoption rate of new technology in Canada is among the…
Infographic: U.S. Online Behavior and eCommerce
Keeping Up With Mobile Commerce
Understanding Pinterest and eCommerce
In case you haven’t heard of Pinterest, it’s an image (and now some video) sharing social network where users can “Pin” their favorite images on…
Tactics to Stop & Prevent Cart Abandonment
Getting consumers to visit an eCommerce site is a task within itself – retailers spend thousands on e-mail marketing, SEM campaigns, and display advertising in…
New Innovations in Online Payments
The way consumers pay for products online is changing to keep pace with the ever-evolving online shopping experience. Concepts such as the eCheck never caught…
The Expectations of the eCommerce Consumer
Take a moment and think back to just 10 years ago – mobile commerce didn’t even exist. Five years ago a tablet was something most…
The Future of E-mail Marketing
Evaluating Emerging eCommerce Markets – China and Brazil
China and Brazil are both the “superpowers” of their respective continents and are often looked to by surrounding countries as a stabilizing force and an…
2011 eCommerce Year in Review (Infographic)
Here is our eCommerce infographic features statistics that recaps the top stories and events of 2011. Some of the major trends include a huge boom…
Cyber Monday 2011: The Results
With the biggest online shopping day of the year finally over, how did Cyber Monday 2011 stack up against years past and other major online…
Making Sense of Cyber Monday 2011
With Cyber Monday only one week away the widely-anticipated 2011 Holiday Survival Kit was recently released by the National Retail Foundation. The kit outlines some…
A Sneak Peek at the 2011 Online Holiday Shopper (Infographic)
7 Holiday Tips for eCommerce Sites
It’s surprising how fast time flies as Cyber Monday is only a month away and 2012 is right around the corner! With yet another holiday…
Incorporating Augmented Reality into eCommerce Strategies
--- A woman using a “virtual fitting room” on an eCommerce site --- When making purchasing decisions at a retail location we often pick up…
Evaluating Emerging eCommerce Markets – Russia and India
Indian Prime Minister Manmohan Singh with Russian President Dmitry Medvedev The world is constantly changing. With the evolution of the internet and the ability to…
Are QR Codes The Future or Just a Fad?
It seems as if these little black and white squares are starting to pop-up everywhere including in magazines, on billboards, and featured at tradeshow booths.…
Using Web Analytics to Grow Online Sales
How Video Commerce Affects Online Retailers
It wasn’t long ago when sitting down to watch TV was actually an easy task. There weren’t satellite dishes and hundreds of channels, let alone…
Comparing eCommerce in the United States and Europe
As the eCommerce market in the United States continues to flourish, many retailers are expanding their eCommerce presence to different geographies not only out of…
Search Engine Marketing and eCommerce
Internet marketing has changed and it’s not looking back. While the term “Search Engine Marketing” (SEM) may be broad, there’s no denying catering to search…
How Will Tablets Affect eCommerce?
As we mentioned in our eCommerce Year in Review blog post at the beginning of the year, the iPad was the tech darling of 2010…
Debunking eCommerce Myths
In the world of eCommerce everyone has an opinion on what works, what doesn’t work, and what the next big thing will be. From retailers…
Transitioning Brick and Mortar Concepts to eCommerce
With the release of the 2011 Internet Retailer Top 500 last week there certainly appears to be a buzz surrounding the eCommerce industry and the…
How to Prepare for Viral Content
Not too long ago we had a blog post on the topic of Customer Care in the Smart Phone Era with some good insights from…
Demandware XChange 2011 Recap
The 2011 Demandware XChange conference was hosted by Demandware late last month in the Boston, MA area. With over 300 attendees including Demandware clients, partners, and…
Using Online Content to Strengthen eCommerce
With the launch of the new kate spade new york site, many media outlets are focusing on the “Shop or Play” design of the site,…
Five Key Findings From SXSWi 2011
SXSW, or South by Southwest, isn’t just about music anymore. Along with a film portion of the event there is also an interactive tradeshow, South…
Customer Care in the Smart Phone Era
In an era of tweets and text messages, real-time communication has changed the way people interact with one another. But does this mean retailers should…
Translating the Success of Groupon
With their latest ads appearing during the Super Bowl, it’s obvious that daily deal site Groupon is doing something right. It’s not exactly every day…
Native eCommerce Apps – Effective or Excessive?
With the evolution of the smart phone, optimizing your eCommerce site for mobile devices just makes sense. Did you know that an estimated 73.3 million…
Re-marketing in eCommerce
Advertisers and marketers are always looking for new ways to get their products in front of their audience and in 2010 a new marketing tactic…
eCommerce Industry Year in Review – 2010
As 2010 comes to an end, let’s review what happened last year in the world of eCommerce… 2010 was a memorable year for the eCommerce…
Flash Sale Sites – What to Expect in 2011
One of the things 2010 will be remembered for within the eCommerce industry is being the year of the “flash sale” site. With the majority…
6 Things to Know About Cyber Monday 2010
So Cyber Monday has come to an end and in the days after the results are starting to roll in… here’s a quick summary of…
Cyber Monday – Past and Present
Since the true beginning of “Black Friday” in the 90’s and the widespread success of the event in the 2000’s, it’s no secret that post-Thanksgiving…
Facebook and eCommerce
In a recent study of online retailers by Shop.org it was noted that 72.5% of respondents stated they have invested in the company’s Facebook page…
2010 Shop.org Annual Summit Wrap-Up
Last week the 2010 Shop.org Annual Summit took place at the Gaylord Hotel and Resort in Grapevine Texas. With over 3,000 attendees at the show…
Make the Most Out of Mobile Commerce
Communications in general have come such a long way over the past 50 years that it may have been difficult for even the most radical…
Unique European Service Offerings
Our European office, located in Liège, Belgium offers some unique solutions which enhance the service offerings of PFSweb. Founded in 1999 and named PFSweb Europe,…
The Always On Culture of PFSweb
Earlier this year, we were recognized with the 2009 Technology Supplier of the Year award from one of our longest standing clients, Riverbed. This award…
The Evolution and Success of Proactive Live Chat
Although live chat is certainly not a new service offered by eCommerce solution providers, most people often think of what is called “reactive” live chat,…