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Peak Preparation: Scaling Customer Service Operations Efficiently

Peak preparation: scaling customer service operations efficiently

The shift to online shopping is accelerating, even more so due to COVID-19, and retailers are facing mounting pressure to keep up with demands. In…

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Substance Vs Style: Balancing Celebrity Endorsements With A Great Customer Experience

Substance vs style: balancing celebrity endorsements with a great customer experience

In a world where we’re bombarded with ‘fake news’ and influencers promoting products in glossy lifestyle photos, it seems consumers are wising up to the…

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What Coronavirus Means For ECommerce

What Coronavirus means for eCommerce

As of Wednesday, the 26th of February, the number of Coronavirus cases globally is greater than those in China alone.[1] As the virus continues to…

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Peak preparation: scaling customer service operations efficiently

Peak preparation: scaling customer service operations efficiently

The shift to online shopping is accelerating, even more so due to COVID-19, and retailers are facing mounting pressure to keep up with demands. In…

READ MORE
Substance vs style: balancing celebrity endorsements with a great customer experience

Substance vs style: balancing celebrity endorsements with a great customer experience

In a world where we’re bombarded with ‘fake news’ and influencers promoting products in glossy lifestyle photos, it seems consumers are wising up to the…

READ MORE
What Coronavirus means for eCommerce

What Coronavirus means for eCommerce

As of Wednesday, the 26th of February, the number of Coronavirus cases globally is greater than those in China alone.[1] As the virus continues to…

READ MORE
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