BLOG – North America

For many years, there’s been a clear distinction between generational shopping habits – which has provided brands with a powerful lens to help engage and…

2020 has been a year marked by a series of uncertainties. Many companies have seemingly been flying blind the past several months, attempting to weather…

The digital space has been making significant waves in the beauty industry for some time now, social media being the primary instigator. But nothing could…

Many brands and retailers are implementing multi-node fulfillment operations in preparation of Brexit, creating opportunities to expand eCommerce operations across Europe. However, the extensive VAT…

Beginning in late July, a number of major retailers announced they will be closing stores on Thanksgiving Day for the first time in years. Walmart…

COVID-19 has caused DTC (Direct-to-Consumer) brands to entirely rethink their sales strategies. The past few months have led to an enormous shift in consumer spending…

Just four short months ago, COVID-19 fast-tracked implementation of PFS’ work-from-home (WFH) customer care operations. Within two weeks of social distancing measures being implemented, the PFS team transitioned our on-site customer care operations to a new WFH…

The recent re-opening of non-essential retail has been music to the ears of the public and retailers alike. However, retail as we know it has…

Despite spikes of COVID-19 cases in certain parts of the country, some brick-and-mortar retailers are gearing up for limited reopenings. Malls and grocery stores will…

The COVID-19 pandemic has brought many changes in consumer retail behavior - from the types of goods they buy to their expectation of delivery times.…

COVID-19 has forced many US consumers to alter their shopping preferences. Consumers are now finding themselves shopping with what is available versus what is preferred.…

At the onset of the COVID-19 outbreak in the West in March 2020, it quickly became clear to our team at PFS that our onsite…

Although the fashion landscape currently looks bleak, there may be hope for fashion, luxury and beauty yet, as individual sectors begin to show signs of…

eCommerce has suddenly become the primary sales channel as a result of COVID-19 and retailers are having to find creative solutions to meet consumer demand…

Part One: The Shifting Face of CPG Over the last decade, a common theme that has transcended the retail sector is disruption. We have seen…

The retail industry is changing, fast. Over the past decade, we have seen this sector move to a primarily online function and innovate to meet…

Here we are, less than two weeks away from the start of a new decade. While we may not feel any different waking up on…

Shoppers across the US are in the holiday spirit this year. Consumer spending from the day before Thanksgiving to Cyber Monday exceeded $27 billion and,…

With the holiday season around the corner, fraudsters worldwide are gearing up for the opportunity to take advantage of both merchants and consumers. With fraud…

On the heels of shifting consumer preferences, global policy changes and a steady flow of cyber-attacks, the state of California has put into motion the…

The payments industry has become an ever-changing landscape. Consumer needs are constantly shifting, causing a clear impact on the rate of technological innovation. Particularly with…

In the world of eCommerce, retailers are always looking for ways to cut down on costs and improve their fulfillment operations. To stay ahead, they…

Providing highly responsive, brand-centric customer service is critical for retailers who want to keep up with today’s On-Demand Economy. Many of these retailers are struggling…

The pop-up phenomenon has and continues to remould the retail landscape as we know it – and there’s no sign of this trend slowing down.…

Today’s hyperconnected consumers spend their days hopping from one device to another. Whether at home, at work or out and about, devices are at the…

Now that you have finally recovered from 2018’s tumultuous holiday peak season, guess what… it’s time to start preparing for peak season 2019! Peak Success…