PFS Blog
The Cost of Living Crisis: How to Maintain Brand Loyalty
The cost of living crisis continues to skyrocket across the globe and in June we witnessed inflation increase even further, with the headline consumer price…
Creating Positive Experiences with Decentralized Fulfillment
As seen on Retail Merchandiser, PFS' Kamran Iqbal discusses the challenges brands and retailers are facing today and how a decentralized fulfillment approach can help…
Sustainable Packaging Trends – What Does the Conscious Consumer Want?
Current Sustainability Trends Influencing eCommerce With more focus than ever on the climate crisis following the COVID-19 pandemic, sustainability continues to be a hot topic.…
Security in the Remote Contact Center
PFS has seen great success since transitioning our contact center to a remote operation in 2020. We know what it takes to be successful in…
Luxury eCommerce – How BPOs can help
Luxury brands have been slow to embrace the digital realm, but with the great shift to online shopping brought on by the coronavirus pandemic, luxury…
Lessons from eCommerce start-ups on winning customer loyalty
From digitally native start-ups to one-person bands selling online, the personalized experience and ‘human touch’ start-ups prioritize are key components to their success online in…
Offset Inflation with an eCommerce BPO
By focusing on operational efficiencies and cost-savings strategies that help protect margins and maintain high standards of quality and service, eCommerce BPOs (business process outsourcers)…
Competitive advantage through brand ownership
As brands seek to stand out in an oversaturated online market, brand ownership has become key to capturing the competitive advantage. For independent retailers and…
What Can a BPO Offer Private Equity Firms?
Despite all of the disruption in the last two years, Private Equity (PE) and Venture Capital (VC) firms continue to invest in companies and startups.…
How to stay one step ahead with “big data”
With over half (56%) of consumers most likely to purchase leisure or non-essential items online in 2022, the migration to online has moved far beyond…
Under One Roof: Fulfillment and Customer Service Functions
Fulfillment joins the dots between eCommerce retailers and brands to customers, with the aim of getting orders to their destinations quickly, preventing customer dissatisfaction– in…
Fulfillment Flexing: How To Get Closer To Your Customers
When analyzing fulfillment strategies, including omnichannel operations, the first questions retailers and brands need to ask themselves are: ‘Is my current fulfillment strategy meeting the…
How to reduce the impact of shortages in the retail sector
Whether it be the Collins, Merriam-Webster or Oxford Dictionaries, each year a range of publishers issue their “word of the year”, a word or expression…
Cost, convenience, or conscience: what brand behaviors will consumers reward in 2022?
Much like 2020, last year was also a testing time for retailers and brands. But unlike its predecessor, 2021 had the potential for brands to…
PFS 2021 Rewind
Fueled by organic growth and new client implementations, PFS’ 2021 was highlighted by continued elevated order fulfillment volumes and high execution for its clients. Following…
eCommerce Lessons – Was 2021 the Year the Tide Firmly Turned?
2021 was the year that the “perfect storm” hit retail – with fuel crises in the autumn, the effects of Brexit continuing to cause cross-border…
The Changing Face of Retail: Dark Stores
The face of retail has undoubtedly taken a turn in the last 18 months. As consumers skipped the checkout lines in lieu of sofa shopping,…
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Where is my […]? – The importance of visibility in building brand trust
As the holiday season heads into its final weeks, it’s important for retailers and brands to reflect on how successful they have been in matching…
Turning the page: Why 2022 signals a new dawn for retailers
The last twelve months presented retailers with challenges more gruelling than we ever thought possible. Even now, the words ‘lockdown,’ ‘supply chain,’ and ‘shortages’ still…
Smart Brand Strategies For Supply Chain Crises
The supply chain slowdown and back-up came about because of a confluence of factors that all came together in a "perfect storm". COVID-19 stopped or…
Preparing for Retail Demands When Forecasting is Impossible
The only certainty in retail over the last few years has been uncertainty. Whether it’s the associated effects of Brexit or the pandemic, retail has…
Peak Promotions – is 2021 the Year Santa Gets the Sack?
Following a “perfect storm” of COVID-19, HGV and labour shortages, as well as ongoing Brexit supply chain disruption in general, retailers and brands are expected…
In-Store Uncertainty Leads to Innovative eCommerce Solutions
Omnichannel retail had its moment in 2020, a year that taught retailers the importance of a well-defined inventory strategy. However, even with the lessons learned…
The Rise of the “Micro-Influencer”
Social commerce has been one of the fastest growing retail trends – especially over the last year. Accelerated by the events of 2020, following a…
What’s it Going to Take to Make Sustainability Sustainable?
2020 drastically changed the consumer's shopping experience. More people had already started buying online for convenience and lower prices in previous years, but last year…
Past the parcel – Amazon vs. Independent BPO
The fulfillment process encompasses much more than simply shipping orders to customers. Warehouse management, overseeing inventory capabilities, building positive relationships with reliable carriers, customer service…
Personalized Packaging Is the ROI Driver Your Business Needs
You don’t have to be a toddler to love the box as much as what’s in it. The same can be said for businesses looking…
Unboxing Experience: How QR Codes are Accelerating Digital-First Retail
In recent years, unboxing videos have grown from an internet fad to a powerful eCommerce marketing tool. As a staple of YouTube and TikTok, unboxing…
Meeting Customer Service Expectations During the Busiest Season
Many retailers currently facing significant hurdles, including labor shortages, major supply chain delays and high consumer demand, may feel underprepared for inevitable spikes in activity…
Learning to ride the wave: how brands can keep up with unpredictable retail spikes
Throughout the summer season – to the excitement and rush of the pre-holiday peak - there are a number of retail events that can be…
A Flawless Fall: 6 keys to Peak Preparedness
Black Friday through Cyber Monday, 2020, was the first stress test of the capabilities retailers had put into place to address last year's anticipated crush…
Worth the Wait: Speed vs. Sustainability in Last-Mile Delivery
Slow delivery is fatal in eCommerce – at least that’s the received wisdom. However, industry researchers are increasingly finding that consumers are willing to forgo…
Is sustainability sustainable?
Sustainability has been a growing concern for many in recent years, but the toll of the pandemic has accelerated concerns from retailers and consumers alike.…
Outsourcing Omnichannel Operations: Identify the best BPO for your brand
Omnichannel retailers are already implementing plans to execute both in-store and online operations in advance of 2021's peak holiday shopping season. But many are discovering…
The Time is Now: Are You Ready to Take Advantage of Cross-Border Retail?
Today, 2.1 billion consumers around the world are turning to eCommerce to access the latest brands, presenting retailers and brands with the exciting opportunity to…
Which eCommerce BPO Can You Trust with Your Brand?
A study at the conclusion of the peak shopping season 2020 revealed that 54% of retailers plan to outsource some or all of their digital…
The eCommerce VAT shift: 1 July 2021
With the significant number of online retailers trading across the European Union nowadays, and more springing up as a result of the pandemic in this…
Experientialism: keeping the high street relevant in a “digital-first” era
The reopening of the UK high street came as a momentous occasion as consumers flocked to non-essential stores for the first time after months of…
Mastering Multi-Node Fulfillment in the Digital Age
As brands and retailers strive to embrace digital-first retail, a siloed approach to digital and physical shopping is going to make things very difficult for…
BPO Poser vs. Pro Infographic: How to spot the real deal
In response to the dramatic increase in eCommerce demand beginning in 2020, a wave of new BPOs have popped up, recognizing an opportunity to take…
Navigating Demand for Warehouse Space with Alternative Fulfillment Solutions
As brands and retailers prepare for Peak 2021, a shortage of warehouse space is cause for concern for many. However, alternative fulfillment solutions can help…
Shoptalk Creates a New Space for Female Empowerment
The disruption caused by COVID-19 in 2020 has amplified the struggles facing women in the workplace, and particularly woman in leadership positions. After more than a year of…
Infographic: Overcoming the Physical Disconnect
Download our Physical Disconnect report to establish how you can build the bridge between the digital channel and the brick-and-mortar experience, ensuring customer loyalty towards…
24 Karat Operations: How Can Luxury Retailers Protect Their Brand Online?
The accelerated focus on digital sales beginning in 2020 has forced luxury brands to develop new strategies to meet shifting customer expectations. Explore how luxury…
Guest post: Consumer perspective on the sportswear sprint from brick-and-mortar to “digital first” retail
Consumers, over the past year, have experienced significant change across retail verticals. Those attuned to purchasing sportswear in-store, experienced a unique challenge as they adapted…
Capacity crunch: fighting eCommerce growth with alternative fulfillment solutions
The demand on eCommerce; a facet of retail already surging pre-pandemic, soared almost overnight when the pandemic hit. Demand is expected to continue after the…
Omnichannel – the Key to Navigating the Retail Storm
The recent peak season, while one of the toughest yet, highlighted some of the key strategies needed to weather the pandemic storm. And now, as…
Seeing Red: The Changing Role of Promotions
The fact that promotions can drive sales is probably as old as commerce itself. But in a digital-first, eCommerce world, the role of promotions has…
Fulfilling the Promise of Omnichannel Retail: New Seasonal Study Details How Retailers Can Win in a Digital-First Future
Coming after a year of economic contraction and retail disruption, the peak holiday shopping season of 2020 threatened to be brutal on retailers. Perennial challenges…
Flexible fulfillment – keeping up with omnichannel demand in a post-Brexit landscape
With the impact of Brexit starting to be felt in eCommerce circles, changes to the traditional fulfilment model need to be made. Realising the benefits…
Green with envy: Setting sustainable eCommerce brands apart
Sustainability remains high on the priority list for eCommerce for 2021. Brands and retailers need to determine their chosen strategies to remain commercially competitive,…
PFS 2020 Peak Performance Highlights
A look at our peak performance highlights emphasizes how a powerful trifecta of business continuity, adaptability and scalability equipped PFS clients to rise to the…
A case for outsourcing your eCommerce operations
Digital-first retail will take center-stage in 2021. By outsourcing eCommerce operations, brands and retailers can quickly get operations up to speed so they can survive…
Brexit Top 10 Tips
The seemingly elusive Brexit deal has been done. So, what’s next? Here are our Top 10 need to know tips for streamlining your eCommerce Brexit…
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