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We develop global eCommerce solutions that support brand growth.

ABOUT

PFS is the operations business unit of PFSweb, Inc., a leading end-to-end eCommerce provider.

Drawing upon 25+ years of experience and innovation in both the B2C and B2B channels, we bring together technologies, systems and people to create exceptional customer experiences that drive revenue and maximize the impact of your brand.

Whatever your industry or target market, our team is ready to offer their recommendations as brand cultivation experts and develop a solution that scales perfectly with your long-term growth plan.

OUR SERVICES

PFS Order Fulfillment

Our branded fulfillment operations leverage technology-driven, highly efficient pick/pack/ship operations and value-added services to ensure each shipment inspires customer loyalty.

PFS Customer Care

Acting as an extension of your brand, our scalable solution provides personalized care across support channels: phone, email, live chat, social listening and chatbots.

PFS Order Management

Our complete order-to-cash model supports all aspects of placing, processing and distributing eCommerce orders with seamless integration to our payment and fraud services.

PFS Payment & Fraud

Customizable support services that appropriately balance risk and quality service by optimizing your fraud tools and payment platform to create a seamless shopping experience while mitigating risk.

PFS End-to-End

Bundled back-end services from PFS are seamlessly integrated with front-end services from our partner agency LiveArea, a global commerce services provider, to provide a comprehensive eCommerce solution with a single point of contact for all your needs.

In 2019, we fulfilled $1.9 billion in product/merchandise revenue, handled 4.6 million customer contacts and shipped 58.6 million units around the world.

THE PFS DIFFERENCE

Your Business First

We put our clients’ goals first and consider it our responsibility to act as stewards of their business. Through the years, PFS has proudly supported a number of clients in achieving growth goals that enabled them to move operations in-house, even though it meant dissolving the partnership. We’re here to help you grow, not to lock you into a one-sided partnership that doesn’t work for you.

Brand Development

We nurture your most valuable asset: your brand. Each component of our solution is embedded within the framework of your brand strategy – and when your strategy evolves, so does our solution. With services that encourage customer loyalty and repeat purchases, such as value-added packaging and customized agent training in our contact centers, we aim to reinforce the impact of your brand at every touchpoint.

Global Reach

We currently operate seven distribution centers and four contact centers worldwide, with presence in the US, Canada, Mexico, Europe and the UK. With two million square feet of fulfillment space, 900 customer service seats and multilingual support, our global infrastructure is capable of supporting your eCommerce strategy anywhere in the world.

Scalability and Flexibility

We expect our solutions to adapt to your operational goals, not the other way around. Our service offerings are built to be dynamic in the face of volume growth, geographic expansion and new business initiatives. We also recognize that no two clients are exactly alike. Whether you are a multi-brand Fortune 500 company or an SMB looking to take things to the next level, we can customize any combination of services for your specific target market and operational goals. The eCommerce industry doesn’t stand still – your solution shouldn’t either.

End-to-End Expertise

As an end-to-end eCommerce provider with over two decades of experience, we understand the entire customer journey and can help you avoid common pitfalls along the way. In the era of interconnected commerce, we understand how eCommerce fits into your overall business model and can foresee how decisions made in one program can impact another. Partnering with PFS means you aren’t making decisions in a vacuum, but in the context of the entire customer experience.

PFS LEADERSHIP

MIKE
WILLOUGHBY

Chief Executive Officer

ZACH
THOMANN

Executive Vice President & General Manager

Dawn Brewster
Vice President, Contact Center Operations

Joe Farrell
Vice President, International Operations

Mark Fuentes
Chief Information Officer

Jon Gardner
Vice President, Fulfillment

Raegan Gill
Vice President, Solutions & Implementations

Patrick Lowe
Vice President, Business Management

Alan Miller
Vice President, Canada

Jamie Saucedo
Vice President, Business Operations

Stephen H. Smith
Senior Vice President, Global Operations

Michael Wright
Vice President, Marketing & Solutions

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