Leadership
Our company executives
Leading the company with their expertise, knowledge and hard‑earned tenure, our company executives emphasize the daily opportunity to exceed our clients’ expectations through delivery of brand-centric operations that elevate the customer experience.
Our Mission
We ARE
Our Vision
We WILL
…engage with our clients as a strategic partner.
…provide a premier commerce order fulfillment solution.
…be world-class at every service we offer.
PFS LEADERSHIP
MIKE
WILLOUGHBY
Chief Executive Officer
THOMAS J.
MADDEN
Chief Financial Officer
ZACH
THOMANN
Chief Operating Officer
Ala J Al-Khouri
Area Vice President, Global Procurement
Dawn Brewster
Area Vice President, Contact Centre Operations
Latrice Bryant-Robinson
Vice President, Human Resources
Joe Farrell
Vice President, International Operations
Mark Fuentes
Senior Vice President & Chief Information Officer
Jon Gardner
Senior Vice President, Fulfilment Operations
Raegan Gill
Area Vice President, Solutions & Implementation
Melanie Klint
Vice President, General Counsel & Secretary
Patrick Lowe
Vice President, Business Development
Alan Miller
Area Vice President, Canada
Chris Noel
Area Vice President, Financial Planning & Analysis
Christophe Pecoraro
Area Vice President, PFS Europe
Jamie Saucedo
Senior Vice President, Business Operations
Michael Wright
Vice President, Marketing & Solutions