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Canadian Option During US-China Tariffs

Canada a Possible eCommerce Strategy in light of US-China Tariffs

In the world of eCommerce, retailers are always looking for ways to cut down on costs and improve their fulfillment operations. To stay ahead, they…

READ MORE
Damaged Customer Relationship

The impact of inadequate packaging on customer experience

The primary role of packaging is to protect a product throughout the eCommerce supply chain – from distribution to delivery. Packaging that fails to do…

READ MORE
Onshore Nearshore Customer Care

The hybrid customer care model – effective and affordable support

Providing highly responsive, brand-centric customer service is critical for retailers who want to keep up with today’s On-Demand Economy. Many of these retailers are struggling…

READ MORE
Rise Of Pop-up Distribution Centers

The Rise of Pop-Up Distribution Operations

The pop-up phenomenon has and continues to remold the retail landscape as we know it – and there’s no sign of this trend slowing down.…

READ MORE
Post Brexit Logistics

Preparing for a post-Brexit supply chain and logistics strategy

The UK is currently pegged as the third largest market for e-commerce trade in the world. In fact, new figures show that Britain has become…

READ MORE
Peak Relief With Fulfillment-as-a-Service

Peak Relief with Fulfillment-as-a-Service

Now that you have finally recovered from 2018’s tumultuous holiday peak season, guess what… it’s time to start preparing for peak season 2019! Peak Success…

READ MORE
Chatbots For Customer Care

Ensuring a Positive Chatbot Customer Care Experience

24/7 availability, no hold times, answer thousands of inquiries at once and all with an ever positive attitude – at a glance, chatbots have it…

READ MORE
Beyond The Buy Button

Beyond the ‘Buy Now’ button: How brands can prepare for social commerce success

In today’s increasingly digital world, consumer expectations are growing. Technological and social advances have transformed the way customers interact with brands, and a rise in…

READ MORE
The Future Is Pop-Up

Pop-Ups: Temporary Retail is Here to Stay

From pop-up stores to pop-up distribution centers, temporary retail operations are taking modern retail by a storm and quickly becoming a permanent fixture.  Omni-channel advancements,…

READ MORE
Damaged Packaging

Sustainable eCommerce Packaging Saves You Money

eCommerce Packaging Needs Work eCommerce return shipments in the U.S. totaled $32 billion during the 2018 holiday season. An estimated 20-30% of those returns were…

READ MORE
2018 PFS Peak Infographic

PFS Peak 2018 – A Success Story!

So here we are, smack-dab in the middle of the holiday season! Holiday shipping deadlines are getting closer and closer and the PFS team continues…

READ MORE
High Street Shopping

The New High Street

This August, Debenhams announced its biggest loss in its 240-year history, £491.5 million. The iconic UK department store has since announced plans to close 15%…

READ MORE
Is Halloween The Real Start Of The Holiday Season?

Is Halloween the Real Start of the Holiday Season?

Over the weekend (and over the next couple days for some procrastinators) consumers have been rushing to buy last minute costumes, filling their shopping carts…

READ MORE
GDPR Time To Refresh Your B2B Marketing

GDPR: Time to Refresh Your B2B Marketing

Disclaimer: This post is not legal advice, this is for discussion purposes only. This is PFS's interpretation of the current available research. To understand how…

READ MORE
Online Sales Tax: What To Do Now About The Wayfair Decision

Online Sales Tax: What to do Now About the Wayfair Decision

Has the Wayfair decision left you scratching your head? You’re not alone. Earlier this summer, the U.S. Supreme Court’s landmark South Dakota vs. Wayfair decision…

READ MORE
Omni-Channel Order Management: A Requirement For Consumer Satisfaction

Omni-Channel OMS – A Requirement for Consumer Satisfaction

Omni-channel fulfillment has become a consumer expectation. Gone are the days when buying online and picking up in-store was an exceptional feature only offered by…

READ MORE
Fulfillment Technologies & Innovations Changing The Game

Fulfillment Technologies Changing the Game

Fulfillment Technologies & Innovations Changing the Game With US eCommerce sales expected to reach $713 billion by 2022 (over $500 billion this year)1, retailers and…

READ MORE
What Is Reverse Logistics?

What is Reverse Logistics & Why is it Important?

As described by the Reverse Logistics Association (yes, it’s a big deal), “reverse logistics” refers to all activity associated with a product or service after…

READ MORE
Age Matters: Generational Spending Differences

Shopping Habits: What’s Age Got To Do With It?

We posted a whitepaper earlier this year that studied four different age groups and their shopping habits. Each generation displays unique characteristics, digital maturity, preferences,…

READ MORE
2017 Back To School

4 Factors Maximizing Back-To-School Campus Sales

I’ll say it – I was a nerd. The feeling of a new, fat pack of PaperMate colored pens lined perfectly in a ROY-G-BIV row,…

READ MORE
Chatbots Are Here To Stay

Infographic: Chatbots are Here to Stay

With human-like features and a wait-free route to customer service, chatbots create dependable brand relationships with their audience. In our last chatbot post, we learned…

READ MORE
Subscription Boxes

Thinking Out of the Box: The Allure and Magic of Subscription Boxes

Who doesn’t like arriving home and seeing a package at the front door? Even if it’s something you ordered and expected, it’s still exciting. Leading…

READ MORE
Ready Set Grow: ECommerce Sales Keep Climbing

Sky’s the Limit: U.S., eCommerce Sales Continue to Climb (Infographic)

As more stores close their doors, eCommerce sales in the U.S., continue to rise. In fact, according to eMarketer, online retail sales are set to…

READ MORE
Commerce Trends And Technologies

Recent eCommerce Trends and Technologies: What You Need to Know… (and Act on)

What do headless commerce and cloud computing have in common? They are among recent eCommerce trends that are changing the face of online selling today.…

READ MORE
Chatbots And Conversational Commerce

Chatbots and Conversational Commerce

In the ‘50s, it was a far-out technology confined in a humming laboratory room filled wall-to-wall with a first-generation computer. In the 80s, it was…

READ MORE
Blockchain Technology

Blockchain Technology: So What’s the Big Deal? (and it really is a big deal.)

Blockchain. It’s being called the next generation of the Internet – a technology that will have far-reaching effects across societies, world economies, and throughout business…

READ MORE
Halloween Commerce

Tricks and Treats for Growing eCommerce Halloween Sales

It’s not too late to get in on fright night’s record popularity and drive eCommerce Halloween sales. Halloween is all about disguise – from super…

READ MORE
Digital Video Trends

Digital Video Trends Shape the Future: Monetization and Growing Opportunities

It takes a lot less brain power to watch a short video than to read a written post on the same subject, and internet users…

READ MORE
ECommerce Personalization: Strengthen Your Strategy | PFS Blog

eCommerce Personalization: Strengthen your Strategy

We’ve all heard it—it’s the age of the consumer. Shoppers want an effortless experience when clicking and flipping through sites, from the home page to…

READ MORE
B2B Marketing Strategies: 4 Tips And Trends | PFS Blog

B2B Marketing Strategies: 4 Tips and Trends

We’ve all heard it: B2C sets the standard for B2B when creating a consumer-oriented experience. The same (or similar) strategies and insights used for B2C…

READ MORE
Automated Vehicles

Self-Driving Vehicles: Will They Affect eCommerce?

Reduced fuel consumption, faster driving speeds, safer roads, and fewer costs; these are just some of the possible benefits attained by the advent of self-driving…

READ MORE
Global ECommerce Book

Global eCommerce Book

Our Global eCommerce Book examines the top 10 eCommerce markets around the world, compiling information on key demographic features, mobile commerce, major shopping days, industry…

READ MORE
7 Things To Know About B2B Commerce

7 Things to Know about B2B eCommerce

B2B eCommerce continues to be a hot industry topic, but what are some of the key 2016 B2B eCommerce trends both established and emerging B2B…

READ MORE
Cross-Border ECommerce Whitepaper

Cross-Border eCommerce – The Global Trend That’s Here to Stay

Our cross-border eCommerce whitepaper concentrates on the current and future growth of the cross-border retail industry, a trend that’s been gaining exceptional momentum in the…

READ MORE
B2B ECommerce Whitepaper

B2B eCommerce Whitepaper – The Trillion Dollar Industry

Our B2B eCommerce whitepaper focuses on the current state of B2B eCommerce and how this trillion dollar industry is evolving and continues to innovate at…

READ MORE
16 Tips Whitepaper

Whitepaper: 16 Tips To Be Ready For Record eCommerce Sales

Viral trends can emerge in the blink of an eye and site traffic can increase exponentially in mere minutes. In this whitepaper, created in collaboration with hosting…

READ MORE
Luxury ECommerce

Consumers Driving Luxury eCommerce Trends

In years past, word of mouth and possibly a sprinkle of familial tradition were critical to product discovery. However, with the changes of time and…

READ MORE
Millennials And Online Shopping

Current Trends Among Millennials and Online Shopping

Born to a unique world of quickly-evolving technology, millennials (characterized as those aged 18 to 34, according to Social Lens Research) have defined a new…

READ MORE
Gender And ECommerce

11 Things to Know About Gender and eCommerce

Gender and online shopping have a unique relationship - a few years ago we discussed the differences between gender and eCommerce and found some pretty…

READ MORE
Evolution Of Commerce

Infosheet: The Evolution of Commerce Through Consumer Behavior

Our new infosheet discusses "The Evolution of Commerce Through Consumer Behavior" and how consumer behavior continues to have a strong impact on the entire retail…

READ MORE
Multi-channel Loyalty Programs

Creating and Optimizing Multi-Channel Loyalty Programs

Retail brands are always looking for ways to increase sales and retain customers. Long before the start of digital commerce, brands offered loyalty programs –…

READ MORE
Apple Watch Apple Pay

5 Things to Know About Digital Payments

Fewer industries have evolved more over the past few years than the digital payment industry. From security chips in payment cards crossing the Atlantic and…

READ MORE
2015 ECommerce Trends

10 Specific 2015 eCommerce Trends to Watch For

The holiday season, successful for many online retailers, is now in the rear-view mirror. With 2015 officially under way, what should online retailers be on…

READ MORE
Canada ECommerce Growth

11 Things to Know About Canada eCommerce Growth

As the northern neighbors of the United States, online retail opportunities in Canada present a unique appeal to an array of different brands. Given some…

READ MORE
Alibaba

15 Things to Know About Alibaba and Its Global eCommerce Impact

The name Alibaba may not be a household name in the U.S. and Europe, but the Asian eCommerce giant is one of the largest global…

READ MORE
ECommerce Conversion Rates

7 Tips to Increase eCommerce Conversion Rates

Online retailers are always looking for new and innovative ways to increase their conversion rates. From initiatives such as social log-in to responsive design, changing…

READ MORE
Age And Online Retail

The Relationship between Online Retail and Age

A key component of a successful online retail business is understanding consumer behavior. One of the key distinguishers of consumer behavior is age – not…

READ MORE
Omni-Channel Trends 2014

10 Omni-Channel Trends in 2014

Omni-channel commerce, or uniting online and traditional brick-and-mortar channels and operations, finally became a reality for some retailers in 2013. Many retailers who currently do…

READ MORE
Payment And Account Security

Understanding Payment and Account Security to Avoid Online Shopping Fraud

Security can be one of those things we don’t really think about until something bad happens. Recently in the retail industry, there have been several…

READ MORE
Chinese Cyber Monday

Understanding Singles Day Sales – The Chinese Cyber Monday

While Cyber Monday continues to be the biggest online shopping day in the United States, a new online shopping day has emerged in China that has…

READ MORE
ECommerce Subscription

Understanding eCommerce Subscription Services

Ordering online can be a time consuming process – your payment information may not be saved, you may have forgotten what products you previously ordered,…

READ MORE
Omni-Channel Commerce

Tactics for Success in Omni-Channel Commerce

Omni-channel commerce links together the physical and digital lives of brands. More and more, consumers are expecting to shop not only when they want but…

READ MORE
Marketplace Fairness Act

Understanding the Marketplace Fairness Act

In the past, we have documented online sales tax in the United States and the three tax Acts which were currently in the Senate, one…

READ MORE
Customer Ratings

Customer Ratings and Reviews – Benefit or Burden?

Historically, consumers have always talked to their friends and family about products and services. Does the baker around the corner have good bread? How do…

READ MORE
Canadian Option During US-China Tariffs

Canada a Possible eCommerce Strategy in light of US-China Tariffs

In the world of eCommerce, retailers are always looking for ways to cut down on costs and improve their fulfillment operations. To stay ahead, they…

READ MORE
Damaged Customer Relationship

The impact of inadequate packaging on customer experience

The primary role of packaging is to protect a product throughout the eCommerce supply chain – from distribution to delivery. Packaging that fails to do…

READ MORE
Onshore Nearshore Customer Care

The hybrid customer care model – effective and affordable support

Providing highly responsive, brand-centric customer service is critical for retailers who want to keep up with today’s On-Demand Economy. Many of these retailers are struggling…

READ MORE
Rise of Pop-up Distribution Centers

The Rise of Pop-Up Distribution Operations

The pop-up phenomenon has and continues to remold the retail landscape as we know it – and there’s no sign of this trend slowing down.…

READ MORE
Post Brexit Logistics

Preparing for a post-Brexit supply chain and logistics strategy

The UK is currently pegged as the third largest market for e-commerce trade in the world. In fact, new figures show that Britain has become…

READ MORE
Peak Relief with Fulfillment-as-a-Service

Peak Relief with Fulfillment-as-a-Service

Now that you have finally recovered from 2018’s tumultuous holiday peak season, guess what… it’s time to start preparing for peak season 2019! Peak Success…

READ MORE
Chatbots for Customer Care

Ensuring a Positive Chatbot Customer Care Experience

24/7 availability, no hold times, answer thousands of inquiries at once and all with an ever positive attitude – at a glance, chatbots have it…

READ MORE
Beyond The Buy Button

Beyond the ‘Buy Now’ button: How brands can prepare for social commerce success

In today’s increasingly digital world, consumer expectations are growing. Technological and social advances have transformed the way customers interact with brands, and a rise in…

READ MORE
The Future is Pop-Up

Pop-Ups: Temporary Retail is Here to Stay

From pop-up stores to pop-up distribution centers, temporary retail operations are taking modern retail by a storm and quickly becoming a permanent fixture.  Omni-channel advancements,…

READ MORE
Damaged Packaging

Sustainable eCommerce Packaging Saves You Money

eCommerce Packaging Needs Work eCommerce return shipments in the U.S. totaled $32 billion during the 2018 holiday season. An estimated 20-30% of those returns were…

READ MORE
2018 PFS Peak Infographic

PFS Peak 2018 – A Success Story!

So here we are, smack-dab in the middle of the holiday season! Holiday shipping deadlines are getting closer and closer and the PFS team continues…

READ MORE
High Street Shopping

The New High Street

This August, Debenhams announced its biggest loss in its 240-year history, £491.5 million. The iconic UK department store has since announced plans to close 15%…

READ MORE
Is Halloween the Real Start of the Holiday Season?

Is Halloween the Real Start of the Holiday Season?

Over the weekend (and over the next couple days for some procrastinators) consumers have been rushing to buy last minute costumes, filling their shopping carts…

READ MORE
GDPR Time To Refresh Your B2B Marketing

GDPR: Time to Refresh Your B2B Marketing

Disclaimer: This post is not legal advice, this is for discussion purposes only. This is PFS's interpretation of the current available research. To understand how…

READ MORE
Online Sales Tax: What to Do Now About the Wayfair Decision

Online Sales Tax: What to do Now About the Wayfair Decision

Has the Wayfair decision left you scratching your head? You’re not alone. Earlier this summer, the U.S. Supreme Court’s landmark South Dakota vs. Wayfair decision…

READ MORE
Omni-Channel Order Management: A Requirement for Consumer Satisfaction

Omni-Channel OMS – A Requirement for Consumer Satisfaction

Omni-channel fulfillment has become a consumer expectation. Gone are the days when buying online and picking up in-store was an exceptional feature only offered by…

READ MORE
fulfillment technologies & innovations changing the game

Fulfillment Technologies Changing the Game

Fulfillment Technologies & Innovations Changing the Game With US eCommerce sales expected to reach $713 billion by 2022 (over $500 billion this year)1, retailers and…

READ MORE
What is Reverse Logistics?

What is Reverse Logistics & Why is it Important?

As described by the Reverse Logistics Association (yes, it’s a big deal), “reverse logistics” refers to all activity associated with a product or service after…

READ MORE
Age Matters: Generational Spending Differences

Shopping Habits: What’s Age Got To Do With It?

We posted a whitepaper earlier this year that studied four different age groups and their shopping habits. Each generation displays unique characteristics, digital maturity, preferences,…

READ MORE
2017 Back to School

4 Factors Maximizing Back-To-School Campus Sales

I’ll say it – I was a nerd. The feeling of a new, fat pack of PaperMate colored pens lined perfectly in a ROY-G-BIV row,…

READ MORE
Chatbots are Here to Stay

Infographic: Chatbots are Here to Stay

With human-like features and a wait-free route to customer service, chatbots create dependable brand relationships with their audience. In our last chatbot post, we learned…

READ MORE
Subscription Boxes

Thinking Out of the Box: The Allure and Magic of Subscription Boxes

Who doesn’t like arriving home and seeing a package at the front door? Even if it’s something you ordered and expected, it’s still exciting. Leading…

READ MORE
Ready Set Grow: eCommerce Sales Keep Climbing

Sky’s the Limit: U.S., eCommerce Sales Continue to Climb (Infographic)

As more stores close their doors, eCommerce sales in the U.S., continue to rise. In fact, according to eMarketer, online retail sales are set to…

READ MORE
Commerce Trends and Technologies

Recent eCommerce Trends and Technologies: What You Need to Know… (and Act on)

What do headless commerce and cloud computing have in common? They are among recent eCommerce trends that are changing the face of online selling today.…

READ MORE
Chatbots and Conversational Commerce

Chatbots and Conversational Commerce

In the ‘50s, it was a far-out technology confined in a humming laboratory room filled wall-to-wall with a first-generation computer. In the 80s, it was…

READ MORE
Blockchain Technology

Blockchain Technology: So What’s the Big Deal? (and it really is a big deal.)

Blockchain. It’s being called the next generation of the Internet – a technology that will have far-reaching effects across societies, world economies, and throughout business…

READ MORE
Halloween Commerce

Tricks and Treats for Growing eCommerce Halloween Sales

It’s not too late to get in on fright night’s record popularity and drive eCommerce Halloween sales. Halloween is all about disguise – from super…

READ MORE
Digital Video Trends

Digital Video Trends Shape the Future: Monetization and Growing Opportunities

It takes a lot less brain power to watch a short video than to read a written post on the same subject, and internet users…

READ MORE
eCommerce Personalization: Strengthen your Strategy | PFS Blog

eCommerce Personalization: Strengthen your Strategy

We’ve all heard it—it’s the age of the consumer. Shoppers want an effortless experience when clicking and flipping through sites, from the home page to…

READ MORE
B2B Marketing Strategies: 4 Tips and Trends | PFS Blog

B2B Marketing Strategies: 4 Tips and Trends

We’ve all heard it: B2C sets the standard for B2B when creating a consumer-oriented experience. The same (or similar) strategies and insights used for B2C…

READ MORE
Automated Vehicles

Self-Driving Vehicles: Will They Affect eCommerce?

Reduced fuel consumption, faster driving speeds, safer roads, and fewer costs; these are just some of the possible benefits attained by the advent of self-driving…

READ MORE
Global eCommerce Book

Global eCommerce Book

Our Global eCommerce Book examines the top 10 eCommerce markets around the world, compiling information on key demographic features, mobile commerce, major shopping days, industry…

READ MORE
7 Things To Know About B2B Commerce

7 Things to Know about B2B eCommerce

B2B eCommerce continues to be a hot industry topic, but what are some of the key 2016 B2B eCommerce trends both established and emerging B2B…

READ MORE
Cross-Border eCommerce Whitepaper

Cross-Border eCommerce – The Global Trend That’s Here to Stay

Our cross-border eCommerce whitepaper concentrates on the current and future growth of the cross-border retail industry, a trend that’s been gaining exceptional momentum in the…

READ MORE
B2B eCommerce Whitepaper

B2B eCommerce Whitepaper – The Trillion Dollar Industry

Our B2B eCommerce whitepaper focuses on the current state of B2B eCommerce and how this trillion dollar industry is evolving and continues to innovate at…

READ MORE
16 Tips Whitepaper

Whitepaper: 16 Tips To Be Ready For Record eCommerce Sales

Viral trends can emerge in the blink of an eye and site traffic can increase exponentially in mere minutes. In this whitepaper, created in collaboration with hosting…

READ MORE
Luxury eCommerce

Consumers Driving Luxury eCommerce Trends

In years past, word of mouth and possibly a sprinkle of familial tradition were critical to product discovery. However, with the changes of time and…

READ MORE
Millennials and Online Shopping

Current Trends Among Millennials and Online Shopping

Born to a unique world of quickly-evolving technology, millennials (characterized as those aged 18 to 34, according to Social Lens Research) have defined a new…

READ MORE
Gender and eCommerce

11 Things to Know About Gender and eCommerce

Gender and online shopping have a unique relationship - a few years ago we discussed the differences between gender and eCommerce and found some pretty…

READ MORE
Evolution of Commerce

Infosheet: The Evolution of Commerce Through Consumer Behavior

Our new infosheet discusses "The Evolution of Commerce Through Consumer Behavior" and how consumer behavior continues to have a strong impact on the entire retail…

READ MORE
multi-channel loyalty programs

Creating and Optimizing Multi-Channel Loyalty Programs

Retail brands are always looking for ways to increase sales and retain customers. Long before the start of digital commerce, brands offered loyalty programs –…

READ MORE
Apple Watch Apple Pay

5 Things to Know About Digital Payments

Fewer industries have evolved more over the past few years than the digital payment industry. From security chips in payment cards crossing the Atlantic and…

READ MORE
2015 eCommerce Trends

10 Specific 2015 eCommerce Trends to Watch For

The holiday season, successful for many online retailers, is now in the rear-view mirror. With 2015 officially under way, what should online retailers be on…

READ MORE
Canada eCommerce Growth

11 Things to Know About Canada eCommerce Growth

As the northern neighbors of the United States, online retail opportunities in Canada present a unique appeal to an array of different brands. Given some…

READ MORE
Alibaba

15 Things to Know About Alibaba and Its Global eCommerce Impact

The name Alibaba may not be a household name in the U.S. and Europe, but the Asian eCommerce giant is one of the largest global…

READ MORE
eCommerce Conversion Rates

7 Tips to Increase eCommerce Conversion Rates

Online retailers are always looking for new and innovative ways to increase their conversion rates. From initiatives such as social log-in to responsive design, changing…

READ MORE
Age and Online Retail

The Relationship between Online Retail and Age

A key component of a successful online retail business is understanding consumer behavior. One of the key distinguishers of consumer behavior is age – not…

READ MORE
Omni-Channel Trends 2014

10 Omni-Channel Trends in 2014

Omni-channel commerce, or uniting online and traditional brick-and-mortar channels and operations, finally became a reality for some retailers in 2013. Many retailers who currently do…

READ MORE
Payment and Account Security

Understanding Payment and Account Security to Avoid Online Shopping Fraud

Security can be one of those things we don’t really think about until something bad happens. Recently in the retail industry, there have been several…

READ MORE
Chinese Cyber Monday

Understanding Singles Day Sales – The Chinese Cyber Monday

While Cyber Monday continues to be the biggest online shopping day in the United States, a new online shopping day has emerged in China that has…

READ MORE
eCommerce Subscription

Understanding eCommerce Subscription Services

Ordering online can be a time consuming process – your payment information may not be saved, you may have forgotten what products you previously ordered,…

READ MORE
Omni-Channel Commerce

Tactics for Success in Omni-Channel Commerce

Omni-channel commerce links together the physical and digital lives of brands. More and more, consumers are expecting to shop not only when they want but…

READ MORE
Marketplace Fairness Act

Understanding the Marketplace Fairness Act

In the past, we have documented online sales tax in the United States and the three tax Acts which were currently in the Senate, one…

READ MORE
Customer Ratings

Customer Ratings and Reviews – Benefit or Burden?

Historically, consumers have always talked to their friends and family about products and services. Does the baker around the corner have good bread? How do…

READ MORE
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