Blog
The Results are in: Cyber Week 2019
Shoppers across the US are in the holiday spirit this year. Consumer spending from the day before Thanksgiving to Cyber Monday exceeded $27 billion and,…
Preparing for the Returns Tsunami – Reducing the Impact of Peak After Peak
With more than a quarter (28%) of UK shoppers expecting to spend more online this Christmas season than they did in 2018, peak season is…
Fighting Holiday Fraud
With the holiday season around the corner, fraudsters worldwide are gearing up for the opportunity to take advantage of both merchants and consumers. With fraud…
The Regeneration of Bricks and Mortar Retail
Whilst there continues to be growing level of negativity surrounding the future of our much-loved high street, it is not all doom and gloom. As…
How the California Consumer Privacy Act is Impacting the Future of Retail
On the heels of shifting consumer preferences, global policy changes and a steady flow of cyber-attacks, the state of California has put into motion the…
Four Trends Disrupting the Future of Online Payments
The payments industry has become an ever-changing landscape. Consumer needs are constantly shifting, causing a clear impact on the rate of technological innovation. Particularly with…
UK Shoppers Fight Back Against Online Retailers Who Fail to Deliver
Today, people who shop online expect a seamless shopping experience from first click to front door. That means not only good deals and seamless websites,…
Canada a Possible eCommerce Strategy in light of US-China Tariffs
In the world of eCommerce, retailers are always looking for ways to cut down on costs and improve their fulfillment operations. To stay ahead, they…
The impact of inadequate packaging on customer experience
The primary role of packaging is to protect a product throughout the eCommerce supply chain – from distribution to delivery. Packaging that fails to do…
The hybrid customer care model – effective and affordable support
Providing highly responsive, brand-centric customer service is critical for retailers who want to keep up with today’s On-Demand Economy. Many of these retailers are struggling…
The Rise of Pop-Up Distribution Operations
The pop-up phenomenon has and continues to remold the retail landscape as we know it – and there’s no sign of this trend slowing down.…
Preparing for a post-Brexit supply chain and logistics strategy
The UK is currently pegged as the third largest market for e-commerce trade in the world. In fact, new figures show that Britain has become…
Peak Relief with Fulfillment-as-a-Service
Now that you have finally recovered from 2018’s tumultuous holiday peak season, guess what… it’s time to start preparing for peak season 2019! Peak Success…
Ensuring a Positive Chatbot Customer Care Experience
24/7 availability, no hold times, answer thousands of inquiries at once and all with an ever positive attitude – at a glance, chatbots have it…
Beyond the ‘Buy Now’ button: How brands can prepare for social commerce success
In today’s increasingly digital world, consumer expectations are growing. Technological and social advances have transformed the way customers interact with brands, and a rise in…
Pop-Ups: Temporary Retail is Here to Stay
From pop-up stores to pop-up distribution centers, temporary retail operations are taking modern retail by a storm and quickly becoming a permanent fixture. Omni-channel advancements,…
Sustainable eCommerce Packaging Saves You Money
eCommerce Packaging Needs Work eCommerce return shipments in the U.S. totaled $32 billion during the 2018 holiday season. An estimated 20-30% of those returns were…
PFS Peak 2018 – A Success Story!
So here we are, smack-dab in the middle of the holiday season! Holiday shipping deadlines are getting closer and closer and the PFS team continues…
The New High Street
This August, Debenhams announced its biggest loss in its 240-year history, £491.5 million. The iconic UK department store has since announced plans to close 15%…
Is Halloween the Real Start of the Holiday Season?
Over the weekend (and over the next couple days for some procrastinators) consumers have been rushing to buy last minute costumes, filling their shopping carts…
GDPR: Time to Refresh Your B2B Marketing
Disclaimer: This post is not legal advice, this is for discussion purposes only. This is PFS's interpretation of the current available research. To understand how…
Online Sales Tax: What to do Now About the Wayfair Decision
Has the Wayfair decision left you scratching your head? You’re not alone. Earlier this summer, the U.S. Supreme Court’s landmark South Dakota vs. Wayfair decision…
Omni-Channel OMS – A Requirement for Consumer Satisfaction
Omni-channel fulfillment has become a consumer expectation. Gone are the days when buying online and picking up in-store was an exceptional feature only offered by…
Fulfillment Technologies Changing the Game
Fulfillment Technologies & Innovations Changing the Game With US eCommerce sales expected to reach $713 billion by 2022 (over $500 billion this year)1, retailers and…
What is Reverse Logistics & Why is it Important?
As described by the Reverse Logistics Association (yes, it’s a big deal), “reverse logistics” refers to all activity associated with a product or service after…
Shopping Habits: What’s Age Got To Do With It?
We posted a whitepaper earlier this year that studied four different age groups and their shopping habits. Each generation displays unique characteristics, digital maturity, preferences,…
4 Factors Maximizing Back-To-School Campus Sales
I’ll say it – I was a nerd. The feeling of a new, fat pack of PaperMate colored pens lined perfectly in a ROY-G-BIV row,…
Infographic: Chatbots are Here to Stay
With human-like features and a wait-free route to customer service, chatbots create dependable brand relationships with their audience. In our last chatbot post, we learned…
Thinking Out of the Box: The Allure and Magic of Subscription Boxes
Who doesn’t like arriving home and seeing a package at the front door? Even if it’s something you ordered and expected, it’s still exciting. Leading…
Sky’s the Limit: U.S., eCommerce Sales Continue to Climb (Infographic)
As more stores close their doors, eCommerce sales in the U.S., continue to rise. In fact, according to eMarketer, online retail sales are set to…
Recent eCommerce Trends and Technologies: What You Need to Know… (and Act on)
What do headless commerce and cloud computing have in common? They are among recent eCommerce trends that are changing the face of online selling today.…
Chatbots and Conversational Commerce
In the ‘50s, it was a far-out technology confined in a humming laboratory room filled wall-to-wall with a first-generation computer. In the 80s, it was…
Blockchain Technology: So What’s the Big Deal? (and it really is a big deal.)
Blockchain. It’s being called the next generation of the Internet – a technology that will have far-reaching effects across societies, world economies, and throughout business…
Tricks and Treats for Growing eCommerce Halloween Sales
It’s not too late to get in on fright night’s record popularity and drive eCommerce Halloween sales. Halloween is all about disguise – from super…
Digital Video Trends Shape the Future: Monetization and Growing Opportunities
It takes a lot less brain power to watch a short video than to read a written post on the same subject, and internet users…
eCommerce Personalization: Strengthen your Strategy
We’ve all heard it—it’s the age of the consumer. Shoppers want an effortless experience when clicking and flipping through sites, from the home page to…
B2B Marketing Strategies: 4 Tips and Trends
We’ve all heard it: B2C sets the standard for B2B when creating a consumer-oriented experience. The same (or similar) strategies and insights used for B2C…
Self-Driving Vehicles: Will They Affect eCommerce?
Reduced fuel consumption, faster driving speeds, safer roads, and fewer costs; these are just some of the possible benefits attained by the advent of self-driving…
Global eCommerce Book
Our Global eCommerce Book examines the top 10 eCommerce markets around the world, compiling information on key demographic features, mobile commerce, major shopping days, industry…
7 Things to Know about B2B eCommerce
B2B eCommerce continues to be a hot industry topic, but what are some of the key 2016 B2B eCommerce trends both established and emerging B2B…
Cross-Border eCommerce – The Global Trend That’s Here to Stay
Our cross-border eCommerce whitepaper concentrates on the current and future growth of the cross-border retail industry, a trend that’s been gaining exceptional momentum in the…
B2B eCommerce Whitepaper – The Trillion Dollar Industry
Our B2B eCommerce whitepaper focuses on the current state of B2B eCommerce and how this trillion dollar industry is evolving and continues to innovate at…
Whitepaper: 16 Tips To Be Ready For Record eCommerce Sales
Viral trends can emerge in the blink of an eye and site traffic can increase exponentially in mere minutes. In this whitepaper, created in collaboration with hosting…
Consumers Driving Luxury eCommerce Trends
In years past, word of mouth and possibly a sprinkle of familial tradition were critical to product discovery. However, with the changes of time and…
Current Trends Among Millennials and Online Shopping
Born to a unique world of quickly-evolving technology, millennials (characterized as those aged 18 to 34, according to Social Lens Research) have defined a new…
11 Things to Know About Gender and eCommerce
Gender and online shopping have a unique relationship - a few years ago we discussed the differences between gender and eCommerce and found some pretty…
Infosheet: The Evolution of Commerce Through Consumer Behavior
Our new infosheet discusses "The Evolution of Commerce Through Consumer Behavior" and how consumer behavior continues to have a strong impact on the entire retail…
Creating and Optimizing Multi-Channel Loyalty Programs
Retail brands are always looking for ways to increase sales and retain customers. Long before the start of digital commerce, brands offered loyalty programs –…
5 Things to Know About Digital Payments
Fewer industries have evolved more over the past few years than the digital payment industry. From security chips in payment cards crossing the Atlantic and…
10 Specific 2015 eCommerce Trends to Watch For
The holiday season, successful for many online retailers, is now in the rear-view mirror. With 2015 officially under way, what should online retailers be on…
11 Things to Know About Canada eCommerce Growth
As the northern neighbors of the United States, online retail opportunities in Canada present a unique appeal to an array of different brands. Given some…
15 Things to Know About Alibaba and Its Global eCommerce Impact
The name Alibaba may not be a household name in the U.S. and Europe, but the Asian eCommerce giant is one of the largest global…
7 Tips to Increase eCommerce Conversion Rates
Online retailers are always looking for new and innovative ways to increase their conversion rates. From initiatives such as social log-in to responsive design, changing…
The Relationship between Online Retail and Age
A key component of a successful online retail business is understanding consumer behavior. One of the key distinguishers of consumer behavior is age – not…