Blog

Shoppers across the US are in the holiday spirit this year. Consumer spending from the day before Thanksgiving to Cyber Monday exceeded $27 billion and,…

With more than a quarter (28%) of UK shoppers expecting to spend more online this Christmas season than they did in 2018, peak season is…

With the holiday season around the corner, fraudsters worldwide are gearing up for the opportunity to take advantage of both merchants and consumers. With fraud…

Whilst there continues to be growing level of negativity surrounding the future of our much-loved high street, it is not all doom and gloom. As…

On the heels of shifting consumer preferences, global policy changes and a steady flow of cyber-attacks, the state of California has put into motion the…

The payments industry has become an ever-changing landscape. Consumer needs are constantly shifting, causing a clear impact on the rate of technological innovation. Particularly with…

Today, people who shop online expect a seamless shopping experience from first click to front door. That means not only good deals and seamless websites,…

In the world of eCommerce, retailers are always looking for ways to cut down on costs and improve their fulfillment operations. To stay ahead, they…

The primary role of packaging is to protect a product throughout the eCommerce supply chain – from distribution to delivery. Packaging that fails to do…

Providing highly responsive, brand-centric customer service is critical for retailers who want to keep up with today’s On-Demand Economy. Many of these retailers are struggling…

The pop-up phenomenon has and continues to remold the retail landscape as we know it – and there’s no sign of this trend slowing down.…

The UK is currently pegged as the third largest market for e-commerce trade in the world. In fact, new figures show that Britain has become…

Now that you have finally recovered from 2018’s tumultuous holiday peak season, guess what… it’s time to start preparing for peak season 2019! Peak Success…

24/7 availability, no hold times, answer thousands of inquiries at once and all with an ever positive attitude – at a glance, chatbots have it…

In today’s increasingly digital world, consumer expectations are growing. Technological and social advances have transformed the way customers interact with brands, and a rise in…

From pop-up stores to pop-up distribution centers, temporary retail operations are taking modern retail by a storm and quickly becoming a permanent fixture.  Omni-channel advancements,…

eCommerce Packaging Needs Work eCommerce return shipments in the U.S. totaled $32 billion during the 2018 holiday season. An estimated 20-30% of those returns were…

So here we are, smack-dab in the middle of the holiday season! Holiday shipping deadlines are getting closer and closer and the PFS team continues…

This August, Debenhams announced its biggest loss in its 240-year history, £491.5 million. The iconic UK department store has since announced plans to close 15%…

Over the weekend (and over the next couple days for some procrastinators) consumers have been rushing to buy last minute costumes, filling their shopping carts…

Disclaimer: This post is not legal advice, this is for discussion purposes only. This is PFS's interpretation of the current available research. To understand how…

Has the Wayfair decision left you scratching your head? You’re not alone. Earlier this summer, the U.S. Supreme Court’s landmark South Dakota vs. Wayfair decision…

Omni-channel fulfillment has become a consumer expectation. Gone are the days when buying online and picking up in-store was an exceptional feature only offered by…

Fulfillment Technologies & Innovations Changing the Game With US eCommerce sales expected to reach $713 billion by 2022 (over $500 billion this year)1, retailers and…

As described by the Reverse Logistics Association (yes, it’s a big deal), “reverse logistics” refers to all activity associated with a product or service after…

We posted a whitepaper earlier this year that studied four different age groups and their shopping habits. Each generation displays unique characteristics, digital maturity, preferences,…

I’ll say it – I was a nerd. The feeling of a new, fat pack of PaperMate colored pens lined perfectly in a ROY-G-BIV row,…

With human-like features and a wait-free route to customer service, chatbots create dependable brand relationships with their audience. In our last chatbot post, we learned…

Who doesn’t like arriving home and seeing a package at the front door? Even if it’s something you ordered and expected, it’s still exciting. Leading…

What do headless commerce and cloud computing have in common? They are among recent eCommerce trends that are changing the face of online selling today.…

In the ‘50s, it was a far-out technology confined in a humming laboratory room filled wall-to-wall with a first-generation computer. In the 80s, it was…

Blockchain. It’s being called the next generation of the Internet – a technology that will have far-reaching effects across societies, world economies, and throughout business…

It’s not too late to get in on fright night’s record popularity and drive eCommerce Halloween sales. Halloween is all about disguise – from super…

It takes a lot less brain power to watch a short video than to read a written post on the same subject, and internet users…

We’ve all heard it—it’s the age of the consumer. Shoppers want an effortless experience when clicking and flipping through sites, from the home page to…

We’ve all heard it: B2C sets the standard for B2B when creating a consumer-oriented experience. The same (or similar) strategies and insights used for B2C…

Reduced fuel consumption, faster driving speeds, safer roads, and fewer costs; these are just some of the possible benefits attained by the advent of self-driving…

Our Global eCommerce Book examines the top 10 eCommerce markets around the world, compiling information on key demographic features, mobile commerce, major shopping days, industry…

B2B eCommerce continues to be a hot industry topic, but what are some of the key 2016 B2B eCommerce trends both established and emerging B2B…

Our cross-border eCommerce whitepaper concentrates on the current and future growth of the cross-border retail industry, a trend that’s been gaining exceptional momentum in the…

Our B2B eCommerce whitepaper focuses on the current state of B2B eCommerce and how this trillion dollar industry is evolving and continues to innovate at…

Viral trends can emerge in the blink of an eye and site traffic can increase exponentially in mere minutes. In this whitepaper, created in collaboration with hosting…

In years past, word of mouth and possibly a sprinkle of familial tradition were critical to product discovery. However, with the changes of time and…

Born to a unique world of quickly-evolving technology, millennials (characterized as those aged 18 to 34, according to Social Lens Research) have defined a new…

Gender and online shopping have a unique relationship - a few years ago we discussed the differences between gender and eCommerce and found some pretty…

Our new infosheet discusses "The Evolution of Commerce Through Consumer Behavior" and how consumer behavior continues to have a strong impact on the entire retail…

Retail brands are always looking for ways to increase sales and retain customers. Long before the start of digital commerce, brands offered loyalty programs –…

Fewer industries have evolved more over the past few years than the digital payment industry. From security chips in payment cards crossing the Atlantic and…

The holiday season, successful for many online retailers, is now in the rear-view mirror. With 2015 officially under way, what should online retailers be on…

As the northern neighbors of the United States, online retail opportunities in Canada present a unique appeal to an array of different brands. Given some…

The name Alibaba may not be a household name in the U.S. and Europe, but the Asian eCommerce giant is one of the largest global…

Online retailers are always looking for new and innovative ways to increase their conversion rates. From initiatives such as social log-in to responsive design, changing…

A key component of a successful online retail business is understanding consumer behavior. One of the key distinguishers of consumer behavior is age – not…