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What COVID-19 Has Taught Us About eCommerce Spending
Despite spikes of COVID-19 cases in certain parts of the country, some brick-and-mortar retailers are gearing up for limited reopenings. Malls and grocery stores will…
A Look at How US and UK Shoppers are Responding to COVID-19
The COVID-19 pandemic has brought many changes in consumer retail behavior - from the types of goods they buy to their expectation of delivery times.…
Shifting US Consumer Behavior in the Face of COVID-19
COVID-19 has forced many US consumers to alter their shopping preferences. Consumers are now finding themselves shopping with what is available versus what is preferred.…
Substance vs Style: Balancing Celebrity Endorsements With a Great Customer Experience
In a world where we’re bombarded with ‘fake news’ and influencers promoting products in glossy lifestyle photos, it seems consumers are wising up to the…
Adapt to Survive: Reimagining the Traditional High Street Store Model
Recent weeks have seen our much-loved high street grind to a halt, as the UK continues to face a foreseeable lockdown in an effort to…
New Work-From-Home Solution From PFS Implemented in Just Two Weeks
At the onset of the COVID-19 outbreak in the West in March 2020, it quickly became clear to our team at PFS that our onsite…
COVID-19: There Is Hope for Fashion Yet
Although the fashion landscape currently looks bleak, there may be hope for fashion, luxury and beauty yet, as individual sectors begin to show signs of…
Pop-Up DCs Overcome Last Mile Delivery Obstacle During COVID-19
eCommerce has suddenly become the primary sales channel as a result of COVID-19 and retailers are having to find creative solutions to meet consumer demand…
PFS Research – COVID-19 Has Kick-Started a New World Order for Retail
The shopping habits of UK consumers have been permanently altered by the coronavirus lockdown, our latest research has found. PFS surveyed 2,000 consumers to understand…
COVID-19 and Consumer Demand – How We Got Here
The eruption of a pandemic in a society accustomed to social media, a surplus of stock and same-day delivery, is uncharted territory. Sales across eCommerce…
What Coronavirus Means for eCommerce
As of Wednesday, the 26th of February, the number of Coronavirus cases globally is greater than those in China alone.[1] As the virus continues to…
Legacy to DTC: Retail’s New Cool Factor
Part One: The Shifting Face of CPG Over the last decade, a common theme that has transcended the retail sector is disruption. We have seen…
Three Key Areas of Mindfulness to Ensure eCommerce Success
2020 continues to be an extremely turbulent and disruptive time for the retail sector, with ongoing economic and political uncertainties placing online brands under increasing…
Uncovering the Factors Changing the Face of Retail: Part One
The retail industry is changing, fast. Over the past decade, we have seen this sector move to a primarily online function and innovate to meet…
Four eCommerce Challenges from 2019 and What We Can Learn from Them
2019 certainly came with its challenges – from ongoing political turbulence to the evolving demands of today’s customer. But, the outlook for retailers is not…
2020 eCommerce Trends
Here we are, less than two weeks away from the start of a new decade. While we may not feel any different waking up on…
Tackling the Impact of Fast Fashion to the Supply Chain Head-On
Consumers are increasingly expecting fast, affordable and on-trend, seasonal apparel at the click of a button – putting increased pressure on online retailers to deliver…
The Results are in: Cyber Week 2019
Shoppers across the US are in the holiday spirit this year. Consumer spending from the day before Thanksgiving to Cyber Monday exceeded $27 billion and,…
Preparing for the Returns Tsunami – Reducing the Impact of Peak After Peak
With more than a quarter (28%) of UK shoppers expecting to spend more online this Christmas season than they did in 2018, peak season is…
Fighting Holiday Fraud
With the holiday season around the corner, fraudsters worldwide are gearing up for the opportunity to take advantage of both merchants and consumers. With fraud…
The Regeneration of Bricks and Mortar Retail
Whilst there continues to be growing level of negativity surrounding the future of our much-loved high street, it is not all doom and gloom. As…
How the California Consumer Privacy Act is Impacting the Future of Retail
On the heels of shifting consumer preferences, global policy changes and a steady flow of cyber-attacks, the state of California has put into motion the…
Four Trends Disrupting the Future of Online Payments
The payments industry has become an ever-changing landscape. Consumer needs are constantly shifting, causing a clear impact on the rate of technological innovation. Particularly with…
UK Shoppers Fight Back Against Online Retailers Who Fail to Deliver
Today, people who shop online expect a seamless shopping experience from first click to front door. That means not only good deals and seamless websites,…
Canada a Possible eCommerce Strategy in light of US-China Tariffs
In the world of eCommerce, retailers are always looking for ways to cut down on costs and improve their fulfillment operations. To stay ahead, they…
The Impact of Inadequate Packaging on Customer Experience
The primary role of packaging is to protect a product throughout the eCommerce supply chain – from distribution to delivery. Packaging that fails to do…
The Hybrid Customer Care Model – Effective and Affordable Support
Providing highly responsive, brand-centric customer service is critical for retailers who want to keep up with today’s On-Demand Economy. Many of these retailers are struggling…
The Rise of Pop-Up Distribution Operations
The pop-up phenomenon has and continues to remold the retail landscape as we know it – and there’s no sign of this trend slowing down.…
Preparing for a Post-Brexit Supply Chain and Logistics Strategy
The UK is currently pegged as the third largest market for e-commerce trade in the world. In fact, new figures show that Britain has become…
Peak Relief with Fulfillment-as-a-Service
Now that you have finally recovered from 2018’s tumultuous holiday peak season, guess what… it’s time to start preparing for peak season 2019! Peak Success…
Ensuring a Positive Chatbot Customer Care Experience
24/7 availability, no hold times, answer thousands of inquiries at once and all with an ever positive attitude – at a glance, chatbots have it…
Beyond the ‘Buy Now’ Button: How Brands can Prepare for Social Commerce Success
In today’s increasingly digital world, consumer expectations are growing. Technological and social advances have transformed the way customers interact with brands, and a rise in…
Pop-Ups: Temporary Retail is Here to Stay
From pop-up stores to pop-up distribution centers, temporary retail operations are taking modern retail by a storm and quickly becoming a permanent fixture. Omni-channel advancements,…
Sustainable eCommerce Packaging Saves You Money
eCommerce Packaging Needs Work eCommerce return shipments in the U.S. totaled $32 billion during the 2018 holiday season. An estimated 20-30% of those returns were…
PFS Peak 2018 – A Success Story!
So here we are, smack-dab in the middle of the holiday season! Holiday shipping deadlines are getting closer and closer and the PFS team continues…
The New High Street
This August, Debenhams announced its biggest loss in its 240-year history, £491.5 million. The iconic UK department store has since announced plans to close 15%…
Is Halloween the Real Start of the Holiday Season?
Over the weekend (and over the next couple days for some procrastinators) consumers have been rushing to buy last minute costumes, filling their shopping carts…
GDPR: Time to Refresh Your B2B Marketing
Disclaimer: This post is not legal advice, this is for discussion purposes only. This is PFS's interpretation of the current available research. To understand how…
Online Sales Tax: What to do Now About the Wayfair Decision
Has the Wayfair decision left you scratching your head? You’re not alone. Earlier this summer, the U.S. Supreme Court’s landmark South Dakota vs. Wayfair decision…
Omni-Channel OMS – A Requirement for Consumer Satisfaction
Omni-channel fulfillment has become a consumer expectation. Gone are the days when buying online and picking up in-store was an exceptional feature only offered by…
Fulfillment Technologies Changing the Game
Fulfillment Technologies & Innovations Changing the Game With US eCommerce sales expected to reach $713 billion by 2022 (over $500 billion this year)1, retailers and…
What is Reverse Logistics & Why is it Important?
As described by the Reverse Logistics Association (yes, it’s a big deal), “reverse logistics” refers to all activity associated with a product or service after…
Shopping Habits: What’s Age Got To Do With It?
We posted a whitepaper earlier this year that studied four different age groups and their shopping habits. Each generation displays unique characteristics, digital maturity, preferences,…
4 Factors Maximizing Back-To-School Campus Sales
I’ll say it – I was a nerd. The feeling of a new, fat pack of PaperMate colored pens lined perfectly in a ROY-G-BIV row,…
Infographic: Chatbots are Here to Stay
With human-like features and a wait-free route to customer service, chatbots create dependable brand relationships with their audience. In our last chatbot post, we learned…
Thinking Out of the Box: The Allure and Magic of Subscription Boxes
Who doesn’t like arriving home and seeing a package at the front door? Even if it’s something you ordered and expected, it’s still exciting. Leading…
Sky’s the Limit: U.S., eCommerce Sales Continue to Climb (Infographic)
As more stores close their doors, eCommerce sales in the U.S., continue to rise. In fact, according to eMarketer, online retail sales are set to…
Recent eCommerce Trends and Technologies: What You Need to Know… (and Act on)
What do headless commerce and cloud computing have in common? They are among recent eCommerce trends that are changing the face of online selling today.…
Chatbots and Conversational Commerce
In the ‘50s, it was a far-out technology confined in a humming laboratory room filled wall-to-wall with a first-generation computer. In the 80s, it was…
Blockchain Technology: So What’s the Big Deal? (and It Really is a Big Deal.)
Blockchain. It’s being called the next generation of the Internet – a technology that will have far-reaching effects across societies, world economies, and throughout business…
Tricks and Treats for Growing eCommerce Halloween Sales
It’s not too late to get in on fright night’s record popularity and drive eCommerce Halloween sales. Halloween is all about disguise – from super…
Digital Video Trends Shape the Future: Monetization and Growing Opportunities
It takes a lot less brain power to watch a short video than to read a written post on the same subject, and internet users…
eCommerce Personalization: Strengthen your Strategy
We’ve all heard it—it’s the age of the consumer. Shoppers want an effortless experience when clicking and flipping through sites, from the home page to…
B2B Marketing Strategies: 4 Tips and Trends
We’ve all heard it: B2C sets the standard for B2B when creating a consumer-oriented experience. The same (or similar) strategies and insights used for B2C…