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Setting Up Customer Service Success

Meeting Customer Service Expectations During the Busiest Season

Many retailers currently facing significant hurdles, including labor shortages, major supply chain delays and high consumer demand, may feel underprepared for inevitable spikes in activity…

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Learning To Ride The Wave: How Brands Can Keep Up With Unpredictable Retail Spikes

Learning to Ride the Wave: How Brands Can Keep Up with Unpredictable Retail Spikes

Throughout the summer season – to the excitement and rush of the pre-holiday peak - there are a number of retail events that can be…

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A Flawless Fall: 6 Keys To Peak Preparedness

A Flawless Fall: 6 Keys to Peak Preparedness

Black Friday through Cyber Monday, 2020, was the first stress test of the capabilities retailers had put into place to address last year's anticipated crush…

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Worth The Wait: Speed Vs. Sustainability In Last-Mile Delivery

Worth the Wait: Speed vs. Sustainability in Last-Mile Delivery

Slow delivery is fatal in eCommerce – at least that’s the received wisdom. However, industry researchers are increasingly finding that consumers are willing to forgo…

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Is Sustainability Sustainable?

Is Sustainability Sustainable?

Sustainability has been a growing concern for many in recent years, but the toll of the pandemic has accelerated concerns from retailers and consumers alike.…

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Outsourcing Omnichannel Operations

Outsourcing Omnichannel Operations: Identify the Best BPO for Your Brand

Omnichannel retailers are already implementing plans to execute both in-store and online operations in advance of 2021's peak holiday shopping season. But many are discovering…

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Cross-Border Retail

The Time is Now: Are You Ready to Take Advantage of Cross-Border Retail?

Today, 2.1 billion consumers around the world are turning to eCommerce to access the latest brands, presenting retailers and brands with the exciting opportunity to…

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Poser Vs Pro

Which eCommerce BPO Can You Trust with Your Brand?

A study at the conclusion of the peak shopping season 2020 revealed that 54% of retailers plan to outsource some or all of their digital…

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VAT Shift

The eCommerce VAT Shift: 1 July 2021

With the significant number of online retailers trading across the European Union nowadays, and more springing up as a result of the pandemic in this…

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Digital First

Experientialism: Keeping the High Street Relevant in a “Digital-First” Era

The reopening of the UK high street came as a momentous occasion as consumers flocked to non-essential stores for the first time after months of…

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Multi-node Fuilfillment

Mastering Multi-Node Fulfillment in the Digital Age

As brands and retailers strive to embrace digital-first retail, a siloed approach to digital and physical shopping is going to make things very difficult for…

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BPO Poser Vs. Pro

BPO Poser vs. Pro Infographic: How to Spot the Real Deal

In response to the dramatic increase in eCommerce demand beginning in 2020, a wave of new BPOs have popped up, recognizing an opportunity to take…

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Navigating Demand For Warehouse Space With Alternative Fulfillment Solutions

Navigating Demand for Warehouse Space with Alternative Fulfillment Solutions

As brands and retailers prepare for Peak 2021, a shortage of warehouse space is cause for concern for many. However, alternative fulfillment solutions can help…

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Shoptalk Creates A New Space For Female Empowerment

Shoptalk Creates a New Space for Female Empowerment

The disruption caused by COVID-19 in 2020 has amplified the struggles facing women in the workplace, and particularly woman in leadership positions. After more than a year of…

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Overcoming The Physical Disconnect

Infographic: Overcoming the Physical Disconnect

Download our Physical Disconnect report to establish how you can build the bridge between the digital channel and the brick-and-mortar experience, ensuring customer loyalty towards…

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24-karat Ops

24 Karat Operations: How Can Luxury Retailers Protect Their Brand Online?

The accelerated focus on digital sales beginning in 2020 has forced luxury brands to develop new strategies to meet shifting customer expectations. Explore how luxury…

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Sportswear Sprint

Guest Post: Consumer Perspective on the Sportswear Sprint from Brick-and-Mortar to “Digital First” Retail

Consumers, over the past year, have experienced significant change across retail verticals. Those attuned to purchasing sportswear in-store, experienced a unique challenge as they adapted…

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Capacity Crunch

Capacity Crunch: Fighting eCommerce Growth with Alternative Fulfillment Solutions

The demand on eCommerce; a facet of retail already surging pre-pandemic, soared almost overnight when the pandemic hit. Demand is expected to continue after the…

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Omnichannel – The Key To Navigating The Retail Storm

Omnichannel – the Key to Navigating the Retail Storm

The recent peak season, while one of the toughest yet, highlighted some of the key strategies needed to weather the pandemic storm. And now, as…

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Seeing Red: The Changing Role Of Promotions

Seeing Red: The Changing Role of Promotions

The fact that promotions can drive sales is probably as old as commerce itself. But in a digital-first, eCommerce world, the role of promotions has…

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Digital Takeover

Fulfilling the Promise of Omnichannel Retail: New Seasonal Study Details How Retailers Can Win in a Digital-First Future

Coming after a year of economic contraction and retail disruption, the peak holiday shopping season of 2020 threatened to be brutal on retailers. Perennial challenges…

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Flexible Fulfillment

Flexible Fulfillment – Keeping up with Omnichannel Demand in a Post-Brexit Landscape

With the impact of Brexit starting to be felt in eCommerce circles, changes to the traditional fulfilment model need to be made. Realising the benefits…

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Green With Envy

Green with Envy: Setting Sustainable eCommerce Brands Apart

  Sustainability remains high on the priority list for eCommerce for 2021. Brands and retailers need to determine their chosen strategies to remain commercially competitive,…

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PFS 2020 Peak Performance Highlights

PFS 2020 Peak Performance Highlights

A look at our peak performance highlights emphasizes how a powerful trifecta of business continuity, adaptability and scalability equipped PFS clients to rise to the…

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A Case For Outsourcing Your ECommerce Operations

A Case for Outsourcing your eCommerce Operations

Digital-first retail will take center-stage in 2021. By outsourcing eCommerce operations, brands and retailers can quickly get operations up to speed so they can survive…

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Brexit Top 10 Tips

Brexit Top 10 Tips

The seemingly elusive Brexit deal has been done. So, what’s next? Here are our Top 10 need to know tips for streamlining your eCommerce Brexit…

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Brexit: Navigating The Unknown

Brexit eBook: Navigating the Unknown

The PFS Brexit eBook considers the key issues facing the global eCommerce landscape following the door shutting on the Brexit transition period as of 1st…

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10 Year Review For Retail

A 10-Year Review for Retail – Navigating a Decade of Rapid Digitalization

Since 2010, the retail industry has faced a series of rapidly evolving and technology-driven changes. A decade ago marked the beginning of the digital revolution…

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Brexit: Retailer Insight

Forging a Smooth Path for UK Retailers Post-Brexit

As the clock ticks down on one of the most unique peak seasons, and the door shuts on the Brexit transition period, are UK retailers…

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Embrace The Flagship

Embrace the Digital Flagship in 2021

As we prepare to close out 2020, PFSweb, Inc. CEO Mike Willoughby discusses how this dramatic year has transformed retail and how embracing the digital…

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The End Of The Brexit Transition

The End of the Brexit Transition: Navigating the New Customs Landscape Post-Brexit

For eCommerce retailers, Brexit preparations may have been put on the back burner following the arrival of a global pandemic. But as the clock ticks…

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Consumer Perspective - Black Friday

Guest Post: Consumer Perspective on Black Friday Shopping Online

Following up on her previous guest post on preparing for holiday shopping online for the first time, Jamie Payne is back with a full report…

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Peak Season Preparations Help Retailers Ready For Brexit

Peak Season Preparations Help Retailers Ready for Brexit

For many retailers, Brexit plans were derailed at the onset of COVID-19. Now, with just one month to go before the deadline, brands and retailers…

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Delivering On Promotions – Resilience Is Key To Surviving Increased Online Demand This Peak Season

Delivering on Promotions – Resilience is Key to Surviving Increased Online Demand this Peak Season

From the continued impact of the pandemic to ongoing Brexit fall-out, 2020 has been a year unlike any other for retail. The second lockdown has…

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Final Countdown To Brexit

The Final Countdown: are Retailers Cutting it Fine with Their Brexit Preparedness?

A recent retailer survey on Brexit preparedness reveals only half of UK retailers believe they are prepared for Brexit. How can your business make sure…

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Preparing For Last-minute Shoppers During A Pandemic

Preparing for Last-Minute Shoppers During a Pandemic

As carriers warn about capacity concerns and supply chain disruption continues, PFS looks at how brands and retailers can prepare for last-minute shoppers in 2020.…

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Consumer Perspective: Holiday Shopping During A Pandemic

Guest Post: Consumer Perspective on Holiday Shopping During a Pandemic

As COVID-19 cases continue to surge worldwide, Holiday 2020 is sure to be anything but normal. For many, this will be the first time in…

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Three Solutions To This Holiday Season's Last-Mile Delivery Dilemma

Three Solutions to this Holiday Season’s Last-Mile Delivery Dilemma

The upcoming holidays will be unlike any before, and brands must adapt accordingly. These unusual circumstances need to be met with creative solutions to ensure…

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Order Visibility

Sustaining Order Visibility: Five Considerations for Brands When Scaling Up Online

Whilst the high street continues to suffer from a reduced footfall, due to current pandemic restrictions, eCommerce has continued to flourish over the last several…

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Have Generational Online Habits Changed For Good?

Have Generational Shopping Habits Changed for Good?

For many years, there’s been a clear distinction between generational shopping habits – which has provided brands with a powerful lens to help engage and…

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How Brands Can Prepare For The Biggest Digital Holiday Season To Date

How Brands Can Prepare for the Biggest Digital Season to Date

2020 has been a year marked by a series of uncertainties. Many companies have seemingly been flying blind the past several months, attempting to weather…

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Make Way For The New "Conscious Consumer"

Make Way for the New “Conscious Consumer” – Acting Ethically and Sustainability Will Be Key for Brand Success

Since the pandemic began some months ago now, a lot has changed for society. One of the more positive outcomes has been the increased awareness…

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How Brands Can Survive And Thrive In This New Era Of Beauty

How Brands Can Survive and Thrive in This New Era of Beauty

The digital space has been making significant waves in the beauty industry for some time now, social media being the primary instigator. But nothing could…

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Preparing For Brexit: How Merchant Of Record (MoR) Services Can Help

Preparing for Brexit: How Merchant of Record (MoR) Services Can Help

Many brands and retailers are implementing multi-node fulfillment operations in preparation of Brexit, creating opportunities to expand eCommerce operations across Europe. However, the extensive VAT…

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Peak Preparation: Scaling Customer Service Operations Efficiently

Peak Preparation: Scaling Customer Service Operations Efficiently

With peak season just around the corner, what can online retailers be doing to ensure their customers are supported, especially with COVID-19 continuing to cast…

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Rethinking Peak Operations In 2020

Rethinking Peak Operations in 2020

Beginning in late July, a number of major retailers announced they will be closing stores on Thanksgiving Day for the first time in years. Walmart…

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Ditch Department Store

Ditch the Department Store: How DTC Brands are Taking Back Control

COVID-19 has caused DTC (Direct-to-Consumer) brands to entirely rethink their sales strategies. The past few months have led to an enormous shift in consumer spending…

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WFH Customer Care With Dawn Brewster - VP Of PFS Global Customer Care

Work-From-Home Customer Care: What We’ve Learned

Just four short months ago, COVID-19 fast-tracked implementation of PFS’ work-from-home (WFH) customer care operations. Within two weeks of social distancing measures being implemented, the PFS team transitioned our on-site customer care operations to a new WFH…

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Selling Sustainability

PFS & LiveArea Research | Consumerism vs. Conscious Commerce: Striking the Balance

Section 1: Sustainability 2020 has been a year of great change for consumers and retailers alike. Buying habits have been hugely affected, with the closure…

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Retail After Covid

What Should Retailers Expect as We Begin to Emerge from Months of Lockdown?

The recent re-opening of non-essential retail has been music to the ears of the public and retailers alike. However, retail as we know it has…

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PFS Brexit Solution

Cross-Border Supply Chain Continuity – The Best Way to Prepare for Brexit

For any retailer shipping into or out of the UK, Brexit will create an “unknown” step in the supply chain as it relates to the new customs border and the taxes, duties, tariffs and VAT changes…

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WHAT COVID-19 HAS TAUGHT US ABOUT US ECOMMERCE SPENDING

What COVID-19 Has Taught Us About eCommerce Spending

Despite spikes of COVID-19 cases in certain parts of the country, some brick-and-mortar retailers are gearing up for limited reopenings. Malls and grocery stores will…

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2020 US Vs UK COVID Consumer Infographic

A Look at How US and UK Shoppers are Responding to COVID-19

The COVID-19 pandemic has brought many changes in consumer retail behavior - from the types of goods they buy to their expectation of delivery times.…

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US COVID Consumer Infographic

Shifting US Consumer Behavior in the Face of COVID-19

COVID-19 has forced many US consumers to alter their shopping preferences. Consumers are now finding themselves shopping with what is available versus what is preferred.…

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