BLOG – North America

The pop-up phenomenon has and continues to remold the retail landscape as we know it – and there’s no sign of this trend slowing down.…

Today’s hyperconnected consumers spend their days hopping from one device to another. Whether at home, at work or out and about, devices are at the…

Now that you have finally recovered from 2018’s tumultuous holiday peak season, guess what… it’s time to start preparing for peak season 2019! Peak Success…

24/7 availability, no hold times, answer thousands of inquiries at once and all with an ever positive attitude – at a glance, chatbots have it…

From pop-up stores to pop-up distribution centers, temporary retail operations are taking modern retail by a storm and quickly becoming a permanent fixture.  Omni-channel advancements,…

eCommerce Packaging Needs Work eCommerce return shipments in the U.S. totaled $32 billion during the 2018 holiday season. An estimated 20-30% of those returns were…

So here we are, smack-dab in the middle of the holiday season! Holiday shipping deadlines are getting closer and closer and the PFS team continues…

Over the weekend (and over the next couple days for some procrastinators) consumers have been rushing to buy last minute costumes, filling their shopping carts…

While we may not be ready to admit it, the 2018 holiday season is nearly upon us. Most businesses have been tweaking their Q4 holiday…

Disclaimer: This post is not legal advice, this is for discussion purposes only. This is PFS's interpretation of the current available research. To understand how…

Has the Wayfair decision left you scratching your head? You’re not alone. Earlier this summer, the U.S. Supreme Court’s landmark South Dakota vs. Wayfair decision…

Back in January of 2017 the LA Times ran an article titled, “Bad news for the Strand? Amazon is opening a brick-and-mortar bookstore in Manhattan.”…

Omni-channel fulfillment has become a consumer expectation. Gone are the days when buying online and picking up in-store was an exceptional feature only offered by…

Fulfillment Technologies & Innovations Changing the Game With US eCommerce sales expected to reach $713 billion by 2022 (over $500 billion this year)1, retailers and…

As described by the Reverse Logistics Association (yes, it’s a big deal), “reverse logistics” refers to all activity associated with a product or service after…

Hear that jingle? It’s not a holiday song. In fact, it’s more like “cha-ching” -- the sound of record Cyber Week sales achieved in 2017.…

It’s the same recipe for operations strategy success that we keep hearing about in the eCommerce world. Customers click and expect their items to arrive…

The holidays are all about lists, right? If you’re a retailer, you’ve probably completed everything on your holiday readiness list – merchandising, marketing and content…

We posted a whitepaper earlier this year that studied four different age groups and their shopping habits. Each generation displays unique characteristics, digital maturity, preferences,…

I’ll say it – I was a nerd. The feeling of a new, fat pack of PaperMate colored pens lined perfectly in a ROY-G-BIV row,…

You can’t start preparing for the holidays or peak season sales too soon – but you can begin, too late. Now is the prime time…

With human-like features and a wait-free route to customer service, chatbots create dependable brand relationships with their audience. In our last chatbot post, we learned…

Who doesn’t like arriving home and seeing a package at the front door? Even if it’s something you ordered and expected, it’s still exciting. Leading…

Globally, retail sales will top $27 trillion by 2020, with over $4 trillion attributed to eCommerce. In the US, sales are slated to exceed $423…

The 21st annual Webby Award winners have been announced! With the worldwide internet currently boasting close to 1.2 billion websites, it’s tough to stand out…

What do headless commerce and cloud computing have in common? They are among recent eCommerce trends that are changing the face of online selling today.…

Blockchain. It’s being called the next generation of the Internet – a technology that will have far-reaching effects across societies, world economies, and throughout business…

With the quickly evolving world of digital shopping, customers have been demanding more robust, engaging shopping experiences, forcing many retailers to upgrade their platforms to…

This has been a whirlwind year packed with events and digital shifts felt worldwide by everyone, especially retailers. New technologies such as virtual reality and…

The word is out: The 2016 holiday season is setting up for growth in online sales and seasonal jobs. As pent up demand is released…

It’s that wonderful time of year again, retailers! With the holiday shopping season right around the corner, we’ve compiled key projections for the peak season.…

It’s not too late to get in on fright night’s record popularity and drive eCommerce Halloween sales. Halloween is all about disguise – from super…

We’ve all heard it—it’s the age of the consumer. Shoppers want an effortless experience when clicking and flipping through sites, from the home page to…

We’ve all heard it: B2C sets the standard for B2B when creating a consumer-oriented experience. The same (or similar) strategies and insights used for B2C…

With crying children painstakingly pulling their parents towards candy shelves, swerving crowds of shopping carts, and seemingly endless aisles hiding the last item on your…

The long days of dusty summer baseball scrimmages and pavement football games are winding to a close as the later weeks of August draw closer.…

Reduced fuel consumption, faster driving speeds, safer roads, and fewer costs; these are just some of the possible benefits attained by the advent of self-driving…

Thursday, June 23rd, the world watched, buzzing while more than 33 million U.K. citizens submitted their Brexit votes. The result, a 51.9% winning decision to cut…

Our Global eCommerce Book examines the top 10 eCommerce markets around the world, compiling information on key demographic features, mobile commerce, major shopping days, industry…

The 2016 Australia eCommerce Market is home to the second largest online population in the Asia-Pacific region. With a stable economy and proximal location to…

The 2016 Brazil eCommerce Market is the largest in Latin America, featuring an expanding middle class and digital ecosystem. The market is expected to surpass $27…

The 2016 Canada eCommerce Market features a sophisticated economy and a growing eCommerce industry, expected to total nearly $40 billion by 2018. Over 17% of…

The 2016 South Korea eCommerce Market totaled nearly $38 billion last year and is expected to surpass $50 billion by 2018. As the most popular…

As eCommerce technology continually evolves, customer experience is becoming increasingly essential to the conversion of sales. Some retailers are currently planning to create and sustain…

The 2016 France eCommerce market totaled over $42 billion last year and is projected to surpass $53 billion by 2018. The amount of digital buyers…

The digital device a shopper utilizes can markedly affect eCommerce sales and buyer behaviors, especially when making a mobile shopping comparison between smartphones and tablets. Factors such…

The 2016 Germany eCommerce market totaled $62 billion in 2015 and is projected to surpass $82 billion by 2018. As the second most populous nation…

Featuring a well-developed infrastructure and a digitally sophisticated population, the 2016 Japan eCommerce market totaled $89 billion last year and is projected to surpass $122…