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eCommerce fulfillment services for jewelry brands.

Jewelry Fulfillment Services

Delivering beautiful moments that inspire loyalty.

Why do iconic jewelry brands choose PFS as their eCommerce fulfillment partner?

It’s your brand that shines with PFS.

Not only are our facilities inherently designed to support the unique requirements of jewelry products, with small item storage, and high-tech security for priceless pieces – our eCommerce fulfillment solutions ensure your brand is the first thing the customer notices. From fully customizable pack out options to bespoke white glove services, we design high-end fulfillment solutions that deliver on the expectations of jewelry shoppers.

Supporting Jewelry Brands

PFS Jewelry Fulfillment Client - Kendra Scott

Kendra Scott chose PFS for our brand-building expertise and experience handling fine jewelry. We implemented a distributed fulfillment solution with order routing across PFS and Kendra Scott DCs based on product type and inventory levels.

In March 2020, due to the COVID-19 pandemic Kendra Scott was forced to temporarily close their in-house fulfillment operation and PFS stepped in to handle all DTC fulfillment. Extreme demand exceeded forecasts by as much as 176% during this time, yet PFS maintained an average of <3 day turnaround times throughout. As a result this success, PFS now manages over 90% of Kendra’s DTC demand, up from 30% pre-pandemic.

PFS Jewelry Fulfillment Client - Pandora

Beginning in 2012, Pandora needed an eCommerce provider to scale operations in Europe and expand into the US and Canada. PFS has successfully supported these endeavors and so much more since implementing operations over a decade ago.

PFS fulfills orders globally for the brand from our multi-node fulfillment network using order routing powered by our distributed order management (DOM) technology. Leveraging our expansive carrier network which includes national and regional carriers, we ensure customer orders are delivered quickly and efficiently, wherever they are shipped.

For over two decades, PFS has served the jewelry and luxury accessory industries, representing each brand’s identity with every customer interaction.

Just Right for Jewelry

For eCommerce fulfillment that meets and exceeds customer expectations, the finest jewelry brands turn to PFS.

Offering a wide range of value-added services (VAS), including personalization, kitting, elaborate packaging, sustainable materials, and gift wrapping, we are your solution for DTC and B2B fulfillment.

PFS jewelry fulfillment solutions support:

  • Product security: From secure facilities to restricted access areas for precious metals and gemstones of iconic fine jewelry brands.
  • Small product storage and inventory control: To ensure small charms, pendants, and other jewelry products are stored securely and accurately tracked for loss prevention.
  • High-touch customer service: For accurate brand representation across channels (email, chat and voice), reiterating your unique spirit and values throughout.
  • Scalability to any volume: Technology driven picking, system controls, and built-in quality assurance minimize training for quick scalability, high productivity and accuracy no matter the volume.
  • Sustainability: High-end, customizable brand packaging, with a variety of sustainable options.
  • Transparency and control: Full visibility into your solution and your own hands-on proactive solution team empower you to manage fulfillment in real time.
PFS Order Fulfillment
PFS Customer Care
PFS Order Management
PFS Payment & Fraud

At PFS, our services expand beyond the distribution center to include the full suite of post-click operational requirements. This includes customer service, order management, fraud prevention and payment processing solutions that have been proven time and again throughout our 25+ years supporting brands online. With a focus on your brand across every touchpoint, we keep your individual standards front and center through every step of the post-purchase customer journey.

What is a 3PL jewelry fulfillment provider?

A jewelry fulfillment provider handles logistics for your brand. Jewelry items are delicate and valuable, requiring specialized handling, packaging, and security. Jewelry fulfillment services maintain the products’ integrity from storage to delivery, minimizing the risk of damage or loss. A jewelry fulfillment provider will also focus on accurate brand representation, working with brands to ensure brand-forward, custom packaging and a seamless pack-out process. They will also be able to scale up or down with demand and be ready to pivot for promotions and during peak periods, all with a brand-centric approach.

Why use a jewelry fulfillment provider?

By using a premium 3PL specializing in jewelry fulfillment to store and distribute customer orders, you can provide your customers multiple delivery methods, quality customer service, and you can lean on the experts to handle all the stress of peaks, and promotions for example Mother’s Day, Valentines Day, and the holiday season. This leaves you free to concentrate on other aspects of your eCommerce jewelry brand, without worrying about your jewelry logistics. A great 3PL provider will also have a range of value-added services for clients to choose from, and the ability to supply a personalized shopping experience all while being equipped to scale as needed in support of demand, peak periods and promotions.

Do you handle returns and exchanges for jewelry fulfillment?

PFS supplies returns processing, including product inspection, refurbishment, and packaging based on your brand guidelines. We use client-defined return codes for detailed reporting and integrate with client and carrier systems for enhanced inventory visibility. Returned jewelry is managed according to each brand’s requirements, whether that means re-stocking to the pick area, disposing of damaged products, or other needs.

How do you handle international shipping for jewelry fulfillment?

For our cross-border shipping we work with trusted partners to provide seamless shopping experiences to customers worldwide with no hidden fees upon delivery. Our multi-node jewelry fulfillment solution offers fast delivery internationally, with the same care and service levels provided for domestic orders.

PFS is the premier eCommerce order fulfillment provider for jewelry brands selling DTC and B2B online

Find out how we can support your jewelry brand.

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