Jewelry Fulfillment Services
Delivering beautiful moments that inspire loyalty.
Why do iconic jewelry brands choose PFS as their eCommerce fulfillment partner?
It’s your brand that shines with PFS.
Not only are our facilities inherently designed to support the unique requirements of jewelry products, with small item storage, and high-tech security for priceless pieces – our eCommerce fulfillment solutions ensure your brand is the first thing the customer notices. From fully customizable pack out options to bespoke white glove services, we design high-end fulfillment solutions that deliver on the expectations of luxury jewelry shoppers.
Kendra Scott chose PFS for our brand-building expertise and experience handling fine jewelry. We implemented a distributed fulfillment solution with order routing across PFS and Kendra Scott DCs based on product type and inventory levels.
In March 2020, due to the COVID-19 pandemic Kendra Scott was forced to temporarily close their in-house fulfillment operation and PFS stepped in to handle all DTC fulfillment. Extreme demand exceeded forecasts by as much as 176% during this time, yet PFS maintained an average of <3 day turnaround times throughout. As a result this success, PFS now manages over 90% of Kendra’s DTC demand, up from 30% pre-pandemic.
Beginning in 2012, Pandora needed an eCommerce provider to scale operations in Europe and expand into the US and Canada. PFS has successfully supported these endeavors and so much more since implementing operations over a decade ago.
In 2021 alone, PFS fulfilled nearly 10 million orders globally for the brand from our multi-node fulfillment network leveraging our powerful distributed order management (DOM) technology. With seven fulfillment nodes in EU, UK, Canada, and the US, PFS is ensuring Pandora can reach their entire customer base quickly and efficiently.
Just Right for Jewelry
For eCommerce fulfillment that meets and exceeds customer expectations, the finest luxury brands turn to PFS.
Offering a wide range of value-added services (VAS), including personalization, kitting, elaborate packaging, sustainable materials, and gift wrapping, we are your solution for luxury DTC and B2B fulfillment.
PFS luxury fulfillment solutions support:
- Product security: From secure facilities to restricted access areas for precious metals and gemstones of iconic fine jewelry brands.
- Small product storage and inventory control: To ensure small charms, pendants, and other jewelry products are stored securely and accurately tracked for loss prevention.
- High-touch customer service: For accurate brand representation across channels (email, chat and voice), reiterating your unique spirit and values throughout.
- Scalability to any volume: Technology driven picking, system controls, and built-in quality assurance minimize training for quick scalability, high productivity and accuracy no matter the volume.
- Sustainability: High-end, customizable brand packaging, with a variety of sustainable options.
- Transparency and control: Full visibility into your solution and your own hands-on proactive solution team empower you to manage fulfillment in real time.
At PFS, our services expand beyond the distribution center to include the full suite of post-click operational requirements. This includes customer service, order management, fraud prevention and payment processing solutions that have been proven time and again throughout our 25+ years supporting brands online. With a focus on your brand across every touchpoint, we keep your individual standards front and center through every step of the post-purchase customer journey.
PFS is the premier eCommerce order fulfillment provider for jewelry brands selling DTC and B2B online
Find out how we can support your jewelry brand.