Global eCommerce Fulfillment
PFS supports your post-click eCommerce operations internationally across North America and Europe. Using our systems, our people and our expertise across regions, we ensure consistent brand representation and high-quality service wherever your orders are shipped from or to.
All facilities within our fulfillment network are strategically located to provide fast delivery to as many customers as possible. With access to multiple modes of transportation and vast carrier networks, we ensure highly reliable fulfillment that stands up to modern consumer expectations.
Broaden your reach with dependable, fast, brand-centric fulfillment.
One partner providing a network of distribution centers
Enlisting a single provider to support your global eCommerce fulfillment operations offers your business numerous benefits.
Features:
- Phone, email, live chat, social listening and chatbot support
- DTC and B2B industry experience
- Remote, onsite and hybrid agent support
- Flexible staffing models: dedicated, shared and staff augmentation
- Internationally located agents with multilingual agents
- Brand-immersive training
- Inbound and outbound contacts
- Utilize your own agent tools or PFS’ customer service platform powered by Amazon Connect
GLOBAL LOCATIONS
United States
Our U.S. fulfillment centers ensure optimal delivery capabilities for your business whether your customer-base is heavier on the east or west coast, or equally distributed across the country. With a continually growing network fulfillment centers across Dallas, Las Vegas and Memphis, our operations support fast delivery wherever your customers are located.
United Kingdom
Offering multiple fulfillment centers strategically located in the Southampton area, we support in-country fulfillment to your UK-based customers that ensures faster and more cost-effective eCommerce fulfillment activity that bypasses customs delays post-Brexit.
Europe
Located in one of Europe’s main commercial hubs, our Liège fulfillment center supports cost-effective next-day ground shipments across most of France and Germany, with ideal proximity to other countries throughout the Schengen area.
Canada
Our Toronto fulfillment center enables fast, low-cost, in-country distribution to Canadian customers as well as easy injection into the U.S. for brands fulfilling customer orders in both markets. Leverage PFS’ partnerships with specialized carriers to enable hand-offs for cross-border deliveries into the U.S.
Expand to new markets with fast, brand-centric fulfillment
At PFS, your brand is our obsession, wherever we’re supporting your business. Central to our operations is a focus on delivering customized solutions that highlight your brand’s essence with each order.
As you seek to grow your brand, the ability to expand into international markets is critical in today’s global economy. International expansion, however, is a complex undertaking. PFS’ simplified cross-border approach leveraging our International fulfillment network, Merchant of Record (MoR) services and unmatched eCommerce expertise relieves you of the headaches that come with taking on new markets. Easily expand your reach to new regions through our strategic approach to international eCommerce expansion.
Whether you are seeking to minimize the impact of customs and duties in shipping to the UK, you want to take advantage of Section 321 savings from Canada, or you are simply eager to test new markets and grow your brand, PFS can support your needs.
Global transportation management services
Experience friction-free transportation activities on a global scale with Transportation Management Services from PFS, offering in-house expertise, proven best practices, existing carrier relationships, and negotiated rates. A comprehensive solution, PFS offers parcel support services for your DTC operations as well as freight management supporting less-than-truckload (LTL) and full truckload (FTL) services supporting your inbound activity as well as outbound B2B shipments, all on an international scale.
Cross-border solutions
Eliminate border barriers and broaden your reach with international shipping from PFS combined with front-end localization from our cross-border partners. Confidently take on new markets with access to our global fulfillment network as well as guidance from our cross-border experts on a strategic approach to international expansion.