Luxury Goods Fulfillment Services
Delivering beautiful moments that inspire loyalty.
With PFS, it’s your brand that stands out from beginning to end of our eCommerce fulfillment process. This is why high-end luxury brands choose us to represent their brand and ensure their spirit is felt throughout the customer journey.
Our facilities are designed with luxury in mind. We can offer a bespoke white glove packaging service, ensuring consistency from one order to the next, with no detail missed. We are also able to support any unique requirements your luxury products may have, from high-tech security, to small item storage and inventory control.
At PFS – Now part of GXO, we design high-end solutions that ensure consistent brand representation and concierge level customer care. We deliver on the luxury experience your customers expect.
Luxury Jewelry Brand
After initial success supporting this iconic brand’s sudden growth of eCommerce demand in 2020, the brand expanded operations with PFS and continues to grow today. PFS supports extremely high-level pack-out requirements, including hand-tied bows and gift wrap for every pack-out, complimentary gift messaging, machine engraving, processing stored value gift cards and more.
Luxury Beauty Brand
For this world-renowned luxury brand supported by PFS since 2005, we provide a customized, branded pack-out process conducted by certified employees, freight management, order management, payment processing and fraud management. Most recently we deployed DOM technology to optimize inventory across channels.
We speak the language of luxury
For eCommerce fulfillment that meets and exceeds customer expectations, the finest luxury brands turn to PFS.
Offering a wide range of value-added services (VAS), including personalization, kitting, elaborate packaging, sustainable materials, and gift wrapping, we are your solution for luxury DTC and B2B fulfillment.
PFS luxury fulfillment solutions support:
- Product security: From secure facilities to restricted access areas for high value luxury items.
- Small product storage and inventory control: To ensure your small-piece luxury items are stored securely and accurately tracked for loss prevention.
- High-touch customer service: For accurate brand representation across channels (email, chat and voice), reiterating your unique spirit and values throughout.
- Scalability to any volume: Technology driven picking, system controls, and built-in quality assurance mean we can quickly ramp operations while maintaining high productivity and accuracy.
- Sustainability: High-end, customizable brand packaging, with a variety of sustainable options.
- Transparency and control: Full visibility into your solution and your own hands-on proactive solution team empower you to manage fulfillment in real time.
At PFS, our services expand beyond the distribution center to include the full suite of post-click operational requirements. This includes customer service, order management, fraud prevention and payment processing solutions that have been proven time and again throughout our 25+ years supporting brands online. With a focus on your brand across every touchpoint, we keep your individual standards front and center through every step of the post-purchase customer journey.
What is a 3PL luxury goods fulfillment provider?
Luxury goods fulfillment is the process of receiving, packaging, and shipping orders for high end luxury products such as perfumes, apparel, accessories, jewelry, and designer beauty products. Luxury items often require specialized handling, packaging, and security. A premier 3PL provider can support all of these requirements and more. A proven luxury fulfillment provider will also focus on accurately representing your brand, ensuring brand-forward, custom packaging and a seamless pack-out process.
Why use a luxury goods fulfillment provider?
By enlisting the help of a luxury goods fulfillment provider, you are placing your logistics operations in the hands of the experts. At PFS we offer a bespoke white glove packaging service, and we can support any unique requirements your luxury products may have, from high-tech security to small item storage and extensive inventory control measures. We are also able to navigate special shipping requirements for items that need extra care, for example perfumes and other fragile items.
Do you handle returns and exchanges?
Yes, PFS provides returns processing for luxury goods, including product inspection, refurbishment, and packaging based on your brand guidelines. We use client-defined return codes for detailed reporting and integrate with client and carrier systems for enhanced inventory visibility.
We also provide counterfeit inspection upon receipt of any returns, to ensure the correct goods have been sent back to us.
Returned luxury goods are dispositioned according to your requirements, whether that means returning items to saleable inventory, proper disposal of products or other requirements you may have.
How do you handle international shipping for luxury goods fulfillment?
For international shipping we work with our trusted partners to provide seamless cross-border shopping experiences to customers worldwide with no hidden fees upon delivery. Our multi-node luxury goods fulfillment solution provides swift international delivery, with the exact same care as our domestic orders.
PFS is the premier eCommerce order fulfillment provider for high–end luxury brands selling DTC and B2B online
Find out how we can support your luxury brand.