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Beauty and cosmetics fulfillment services for premier brands and retailers.

Beauty & Cosmetics Fulfillment Services

Delivering beautiful moments that inspire loyalty.

From fragrances to foundations and small start-ups to iconic, globally recognized brands, the best in beauty turn to PFS for fully branded, high-end customer experiences.

At PFS, our goal is to make your brand shine. We take great care every step of the way to ensure your health and beauty products are elevated through the fulfillment process. Our careful pick and pack operations are handled according to the most detailed specifications, resulting in an incomparable unboxing experience. What is more, we provide this premier level of quality at scale, making us the ideal partner to create positive, loyalty inspiring experiences that satisfy customers and grow your business.

Our order fulfillment operations are uniquely qualified to support the requirements of beauty brands, including:

  • Branded and custom packaging
  • Product personalization
  • Climate controlled facilities
  • Support for expiration dates
  • Small product storage racking
  • High-touch customer service
  • Real-time reporting

Supporting the Best in Beauty

PFS is the premier eCommerce order fulfillment provider for beauty brands selling DTC and B2B online.

Built for Beauty

Why do world-renowned beauty brands choose PFS as their beauty fulfillment partner?

With PFS, your brand is the star of the show.  

In addition to being inherently designed to support the unique requirements of beauty and cosmetics products, our eCommerce fulfillment solutions ensure your brand is the first thing the customer notices.

Beauty & Cosmetics White-glove packout

PFS beauty and cosmetics fulfillment solutions support:

  • Branded packout: We are the pros at branded pack out. The orders we fulfill deliver more than just a product, we deliver a luxury experience that inspires loyalty.
  • Personalization services: Personalization is standard practice at our facilities. We support any form of product customization, including engraving, embroidery, embossing, dramming and more.
  • Scalable systems: Our scalable systems are responsive to seasonal and promotional spikes and support expiration date planning and other requirements specific to the beauty industry.
  • Product storage: With climate-controlled facilities, small product storage racking and special storage for HAZMAT requirements, we are uniquely equipped to fulfill beauty products.
  • Sustainable packaging: We help you prove your eco-credentials through sustainable packaging solutions that include recyclable materials, right-size packaging, minimal waste solutions and more.
  • Customer experience: High-touch customer service including support from carefully selected agents who are passionate about your brand and transparently represent your spirit and values.
  • Digital dashboards: We provide access to real-time reports for up-to-date visualizations so brands can monitor efficiency and identify emerging trends.

Differentiating Personalization Services

Value-added services

PFS supports a range of value-added services (VAS)  that offer flexibility for various product requirements and effectively scale during peak demand periods. Our beauty fulfillment services will keep your brand front and center with each delivery through product personalization, brand-forward packaging, custom kitting for promotions and more.

Offerings include:

  • Gifting
  • Branded and custom packaging
  • Personalized messages
  • Engraving
  • Labelling
  • Kitting and bundling
  • Subscription fulfillment

A comprehensive post-click solution – the cosmetics and beauty fulfillment partner your brand needs.

PFS Order Fulfillment
PFS Customer Care
PFS Order Management
PFS Payment & Fraud

At PFS, our services expand beyond the distribution center to include the full suite of post-click operational requirements. This includes customer service, order management, fraud prevention and payment processing solutions that have been proven time and again throughout our 25+ years supporting brands online. With a focus on your brand across every touchpoint, we keep your individual standards front and center through every step of the post-purchase customer journey.

Omnichannel Enablement


Store Fulfillment

PFS’ store fulfillment solution, RetailConnect, offers beauty brands a way to further their omnichannel capabilities across storefronts and online. RetailConnect turns your retail stores into micro-fulfillment centers by empowering your associates to support eCommerce operations more efficiently.

RetailConnect combines cloud-based technology that integrates seamlessly to your existing omnichannel system with lightweight hardware that takes up minimal space in your store stock room.

RetailConnect equips you to:

  • Automate store fulfillment operations
  • Pick, pack, and ship multiple orders at once
  • Fulfill personalized orders from your stores
  • Eliminate errors on store fulfilled orders
  • Avoid disruption to store operations
  • Access real-time web-based dashboards and reports

With simple implementation requiring less than a day to setup, RetailConnect enhances the shopping experience by granting consumers the choice of multiple delivery options, including BOPIS, same-day delivery, curbside, etc.   

What is a 3PL beauty & cosmetics fulfillment provider?

A beauty and cosmetics fulfillment provider handles the logistics for your brand. Beauty 3PL companies can supply the required special handling needed for this product type. Beauty and cosmetics fulfillment services protect the products’ integrity from storage to delivery, minimizing the risk of damage or loss along the way – taking into consideration the delicate and fragile nature of many beauty products. A good beauty fulfillment provider will also focus on accurately representing your brand, ensuring brand-forward, custom packaging along with a seamless pack-out process.

Why use a beauty & cosmetics provider?

Beauty and cosmetics products present unique challenges when it comes to storing and shipping inventory. Beauty items are often delicate, for example compacts, perfumes and glass containers, we are able to navigate the careful handling of these items. By utilizing 3PL services for health and beauty, these logistics challenges are taken care of by the experts, freeing you to focus on product development, growing your brand, etc. With specialized handling, temperature-controlled storage, and reliable inventory management solutions, beauty fulfillment providers ensure that your products are delivered in perfect condition.

Do you handle returns and exchanges?

Yes, PFS provides returns processing based on your brand guidelines. We use client-defined return codes for detailed reporting and integrate with client and carrier systems for enhanced inventory visibility. Where possible or desired, products returned to saleable inventory or, if unsalable (as is often the case with cosmetics products), the stock can be stored, dispositioned, destroyed or rotated back to the brand or supplier.

How do you handle international shipping for beauty and cosmetics fulfillment?

For international shipping we work with trusted partners, together we provide your customers seamless cross-border shopping experiences worldwide with no hidden fees upon delivery. Our multi-node beauty and cosmetics fulfillment solution offers fast international delivery, with the same care as our domestic orders.  

We are the beauty & cosmetics fulfillment experts

Contact us to see how we can support your beauty brand.

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