A positive, personalized customer care experience can make the difference between an abandoned cart and a lifelong customer. As a leading BPO outsourcing provider, we offer a variety of customer service channels (chat, email, phone, chatbot, social, etc.), meeting your customers where they are for ultimate convenience.
Whether your customers need VIP beauty recommendations, want to track their eCommerce order or want to initiate a return, PFS has you covered.
With remote agents and geographic-specific management located across the globe, we offer multilingual support that ensures an excellent customer experience using whatever language your customers require. Our agents provide fast, friendly answers to the ever-recurring “Where is my order?” question, as well as nurture the customer relationship as a whole, driving repeat sales and serving as an indistinguishable extension of your brand’s culture.