Performance running shoe brand On enlisted PFS as their UK fulfillment partner in July, 2021
As demand grew in the UK, long delivery times (5+ days) from Europe resulted in poor customer experiences. PFS’ in-country fulfillment solution enables next day shipping options and has greatly improved customer satisfaction.
During The Laver Cup 2022 in which Roger Federer played his final career match, On launched their special edition shoe, THE ROGER Advantage LC22, with great success. When demand for the shoe exceeded expectations, On looked to PFS for support. The PFS team delivered 300+ pairs of shoes overnight, working overtime to pick the order and providing real-time updates to the On team along the way – A perfect example of our team’s “Always On” attitude.