skip to Main Content
Under One Roof

Under one roof: fulfillment and customer service functions

Fulfillment joins the dots between eCommerce retailers and brands to customers, with the aim of getting orders to their destinations quickly, preventing customer dissatisfaction– in other words, frictionless commerce. Many third-party logistics (3PLs) providers build successful relationships with brands by…

Read more
eCommerce lessons - was 2021 the year the tide firmly turned?

eCommerce lessons – was 2021 the year the tide firmly turned?

2021 was the year that the “perfect storm”  hit retail – with fuel crises in the autumn, the effects of Brexit continuing to cause cross-border difficulties, and labour, warehouse and delivery partner shortages rife as the pandemic’s impact remained strong.…

Read more
Where is my […]? – The importance of visibility in building brand trust

Where is my […]? – The importance of visibility in building brand trust

As the holiday season heads into its final weeks, it’s important for retailers and brands to reflect on how successful they have been in matching consumer desire with brand objectives, and what more they can do in 2022 to continue…

Read more
The Rise of the "Micro-Influencer"

The rise of the “micro-influencer”

Social commerce has been one of the fastest growing retail trends – especially over the last year. Accelerated by the events of 2020, following a brand’s page, a beauty sampler or fitness guru and then being able to purchase the…

Read more
Sportswear Sprint

Guest post: Consumer perspective on the sportswear sprint from brick-and-mortar to “digital first” retail

Consumers, over the past year, have experienced significant change across retail verticals. Those attuned to purchasing sportswear in-store, experienced a unique challenge as they adapted from their usual habit of visiting physical stores and exploring options in-person to shopping for,…

Read more
Retail after Covid

What should retailers expect as we begin to emerge from months of lockdown?

The recent re-opening of non-essential retail has been music to the ears of the public and retailers alike. However, retail as we know it has changed for good, following months of lockdown restrictions. While there’s the obvious issue of adhering…

Read more
WHAT COVID-19 HAS TAUGHT US ABOUT US eCOMMERCE SPENDING

WHAT COVID-19 HAS TAUGHT US ABOUT US eCOMMERCE SPENDING

Despite spikes of COVID-19 cases in certain parts of the country, some brick-and-mortar retailers are gearing up for limited reopenings. Malls and grocery stores will likely be less crowded than before with new safety protocols in place. Although some shoppers…

Read more
US COVID Consumer Infographic

SHIFTING US CONSUMER BEHAVIOR IN THE FACE OF COVID-19

COVID-19 has forced many US consumers to alter their shopping preferences. Consumers are now finding themselves shopping with what is available versus what is preferred. While many shoppers are still loyal to the brands they love, COVID-19 is driving an…

Read more
Search