The seemingly elusive Brexit deal has been done. So, what’s next? Here are our Top 10 need to know tips for streamlining your eCommerce Brexit operations for 2021 – and beyond!
Download the PFS Brexit eBook for more helpful tips!
Brexit top 10 tips
1. Move stock across the UK-EU border to avoid subsequent delays with customs
Enlist a third-party fulfilment provider which offers domestic and international shipping services and check discounted deals.
2. Ensure consignee information is accurate
Minimise the risk of customer parcels being held up at customs or “stuck” in transit by ensuring consignee information is accurate and includes HS codes, EORI numbers etc.
3. Address and improve your customer service offering
Including updates to pricing, ensure your agents are regularly updating customers about deliveries, what you will be doing to assist during the first year post-Brexit transition regarding queries and updating systems etc.
4. Multi-node fulfilment strategy
Consider splitting your inventory across Europe if (a) you have the volume and (b) your customer base would benefit from the transition long-term.Warehouses are in high demand so ensure you have enough space – if you ship a considerable amount to one particular destination for instance, then consider investment in facilities there.
5. Investigate new markets now
If you haven’t thought about this already for post-Brexit trading, seek opportunities in the USA and other emerging markets.
6. Keep currency options open
Make time to ensure your business is accessible to a range of geographies.
7. Re-evaluate and optimise your online buying process
Look to a third-party fulfilment provider if you want to streamline operations and accounting software, i.e. by enlisting the services of a Merchant of Record (MoR) to monitor VAT compliance.
8. Look to offer multiple delivery options
Consider additional arrival times – not just next day – and be transparent with your customers about any potential elongations to shipping times.
9. Prepare your shipping platform
Make sure your shipping platform is set up to handle customs data and ensure your carrier information is up to date. Have regular conversations to ensure you are aware what’s needed for clearance.
10. Keep business policies up to date
Plan and include Brexit responses in business policies as soon as the government releases details of the Brexit deal.
Download the PFS Brexit eBook for more guidance on how to manage this transition period and adjust operations accordingly to maintain a positive customer experience.