2020 has been a year marked by a series of uncertainties. Many companies have seemingly been flying blind the past several months, attempting to weather the fallout from our COVID-19 new normal and pivot their operations in response to our…
Since the pandemic began some months ago now, a lot has changed for society. One of the more positive outcomes has been the increased awareness of our impact on the environment. During lockdown, the world witnessed a sharp drop in…
Many brands and retailers are implementing multi-node fulfillment operations in preparation of Brexit, creating opportunities to expand eCommerce operations across Europe. However, the extensive VAT reporting requirements involved with processing international orders are causing some to hesitate. We’re taking a…
With peak season just around the corner, what can online retailers be doing to ensure their customers are supported, especially with COVID-19 continuing to cast a shadow of uncertainty? 1. Making customer service a strategic priority Online brands must treat…
Beginning in late July, a number of major retailers announced they will be closing stores on Thanksgiving Day for the first time in years. Walmart kicked it all off, stating they will be closing their stores on the major US…
Section 1: Sustainability 2020 has been a year of great change for consumers and retailers alike. Buying habits have been hugely affected, with the closure of physical stores pushing more people online and putting great strain on retailers to keep…
For any retailer shipping into or out of the UK, Brexit will create an “unknown” step in the supply chain as it relates to the new customs border and the taxes, duties, tariffs and VAT changes that come along with it. While the cost associated with all of these factors is a…
Recent weeks have seen our much-loved high street grind to a halt, as the UK continues to face a foreseeable lockdown in an effort to reduce the spread of Covid 19. As a result, reports suggest that Britain’s high streets…
The shopping habits of UK consumers have been permanently altered by the coronavirus lockdown, our latest research has found. PFS surveyed 2,000 consumers to understand their purchasing behaviour during the lockdown, as well as their perceptions and expectations of brands…
2020 continues to be an extremely turbulent and disruptive time for the retail sector, with ongoing economic and political uncertainties placing online brands under increasing pressure to remain competitive and retain loyal customers. To do so, online brands should be…