Luxury brands have been slow to embrace the digital realm, but with the great shift to online shopping brought on by the coronavirus pandemic, luxury eCommerce is finally starting to make headway. However, many retailers are struggling to replicate the…
From digitally native start-ups to one-person bands selling online, the personalized experience and ‘human touch’ start-ups prioritize are key components to their success online in recent years, especially when it comes to winning customer loyalty online. The introduction of varying…
By focusing on operational efficiencies and cost-savings strategies that help protect margins and maintain high standards of quality and service, eCommerce BPOs (business process outsourcers) can help brands cope with rising prices. According to the Bureau of Labor Statistics, inflation…
As brands seek to stand out in an oversaturated online market, brand ownership has become key to capturing the competitive advantage. For independent retailers and brands, it’s an uphill battle to compete with the level of service today’s retail giants…
Despite all of the disruption in the last two years, Private Equity (PE) and Venture Capital (VC) firms continue to invest in companies and startups. For those focused on retail acquisitions, establishing a digital-first approach in line with the latest…
With over half (56%) of consumers most likely to purchase leisure or non-essential items online in 2022, the migration to online has moved far beyond a trend. Today, operating online in some capacity has become table stakes for retailers wanting…
Much like 2020, last year was also a testing time for retailers and brands. But unlike its predecessor, 2021 had the potential for brands to cement the investments and changes made in the previous 12 months, when it comes to…
Fueled by organic growth and new client implementations, PFS’ 2021 was highlighted by continued elevated order fulfillment volumes and high execution for its clients. Following a tumultuous 2020, the eCommerce market in 2021 brought its own set of unique challenges,…
The only certainty in retail over the last few years has been uncertainty. Whether it’s the associated effects of Brexit or the pandemic, retail has been hit hard. Brands are now facing a range of supply chain disruptions and shortages…
Following a “perfect storm” of COVID-19, HGV and labour shortages, as well as ongoing Brexit supply chain disruption in general, retailers and brands are expected to face one of the most chaotic and pressurized peak seasons yet, as the availability…