With over half (56%) of consumers most likely to purchase leisure or non-essential items online in 2022, the migration to online has moved far beyond a trend. Today, operating online in some capacity has become table stakes for retailers wanting…
Much like 2020, last year was also a testing time for retailers and brands. But unlike its predecessor, 2021 had the potential for brands to cement the investments and changes made in the previous 12 months, when it comes to…
Fueled by organic growth and new client implementations, PFS’ 2021 was highlighted by continued elevated order fulfillment volumes and high execution for its clients. Following a tumultuous 2020, the eCommerce market in 2021 brought its own set of unique challenges,…
The only certainty in retail over the last few years has been uncertainty. Whether it’s the associated effects of Brexit or the pandemic, retail has been hit hard. Brands are now facing a range of supply chain disruptions and shortages…
Following a “perfect storm” of COVID-19, HGV and labour shortages, as well as ongoing Brexit supply chain disruption in general, retailers and brands are expected to face one of the most chaotic and pressurized peak seasons yet, as the availability…
2020 drastically changed the consumer's shopping experience. More people had already started buying online for convenience and lower prices in previous years, but last year was unique as these drivers were also paired with concern for more mindful spending. More…
Throughout the summer season – to the excitement and rush of the pre-holiday peak - there are a number of retail events that can be anticipated by brands – but this isn’t always the case. While every effort is put…
Black Friday through Cyber Monday, 2020, was the first stress test of the capabilities retailers had put into place to address last year's anticipated crush of online orders and the corresponding avalanche of fulfillment challenges. As omnichannel retail BPO provider…
Sustainability has been a growing concern for many in recent years, but the toll of the pandemic has accelerated concerns from retailers and consumers alike. The impact our shopping habits have on the environment has never been more visible. From…
With the significant number of online retailers trading across the European Union nowadays, and more springing up as a result of the pandemic in this “digital-first” market, a number of changes will be put into circulation from the 1 July…