Skip to content

Blog

What Is White Glove Service, and What Does It Do for Your Brand?

In today's competitive business landscape, white-glove service is a pivotal strategy for brands to distinguish themselves and elevate the customer experience. It provides customers with…

READ MORE

The Difference a Premium 3PL Can Make for Your Brand

In today's competitive eCommerce landscape, brands constantly seek ways to streamline their supply chain operations and enhance customer satisfaction. As brands grow and expand, managing…

READ MORE

Product Bundling: How Brands and Consumers Benefit

Product bundling has become an effective strategy for brands to boost sales, increase margins and offer great value to consumers. Along with most everything else,…

READ MORE
Centralised Vs Decentralised DCs And The Impact On Omnichannel Capabilities

Centralized or Decentralized Fulfillment?  

A centralized or decentralized fulfillment approach is an increasingly important decision for brands who are seeking to meet customer demand for speed and convenience. The…

READ MORE
Cross-border ECommerce: How Brands Can Take Advantage Of A Growing Global Market

Cross-Border eCommerce: How Brands Can Take Advantage of a Growing Global Market 

With inflation and the cost-of-living crisis taking its toll across the globe, the combination of macroeconomic conditions and access to a growing eCommerce market has…

READ MORE
Sneakers And Sportswear, The Non Luxury Luxury Apparel

Sneakers and Sportswear, the New ‘Non-Luxury’ Luxury Apparel

The humble sneaker has long been a staple item in closets everywhere for consumers of all ages, and the appeal of sneakers and sportswear appears…

READ MORE
Why Outsourcing Transportation Makes Good Business Sense

Why Outsourcing Transportation Makes Good Business Sense

Long gone are the days when a brand would put out a request for proposal (RFP), choose a carrier based on the best rates, and…

READ MORE
ECommerce Crisis Management: The Importance Of Forecasting And Agility In Business

eCommerce Crisis Management: The Importance of Forecasting and Agility in Business

When running a business, it can be easy to focus solely on the present and not consider the future. However, as recent years have highlighted,…

READ MORE
Diagram Shown On A Tablet, Emphasizing Brand Ownership

Building Customer Trust Through Brand Ownership

In today's world, navigating through uncertain times has become the new normal. With the ongoing cost of living crisis and unpredictable inflation rates, it is…

READ MORE
Diagram To Illustrate Cross Border Ecommerce

The Role of BPOs in Building a Successful Cross-Border eCommerce Business

Cross-border eCommerce is the future of the retail industry. With advancements in technology and supply chain innovations, brands can now expand their customer base globally,…

READ MORE
How To Track Jewelry Inventory For ECommerce Fulfillment

How to Track Jewelry Inventory for eCommerce Fulfillment

A solid understanding of how to track jewelry inventory is a critical component to establishing a successful eCommerce operation for your jewelry and accessories product…

READ MORE
Warehouse Security To Package Delivery: Securing Your Jewelry ECommerce Operation

Warehouse Security to Package Delivery: Securing Your Jewelry eCommerce Operation

Continuing our series on the unique requirements for selling jewelry and accessories online, this blog looks at how to properly secure your jewelry eCommerce operation.…

READ MORE
Creative Ideas For Jewelry Packaging

Creative Ideas for Jewelry Packaging

With so many options for purchasing jewelry and accessories online, what factors drive a customer to choose your brand over another? And how do you…

READ MORE
Gen Z Shoppers Push Brands To Clean Up

Gen Z Shoppers Push Brands to Clean Up

The TikTok generation is also the sustainability generation, and these consumers are concerned about their future. Gen Z shoppers are more informed about what sustainability…

READ MORE
Treat Yourself: Smiling Woman With Shopping Bags

Treat Yourself: In Uncertain Times, Is There Still Room for a Little Luxury?

In times of financial struggle, is 'treat yourself' still relevant? Estee Lauder’s Leonard Lauder coined the term ‘The Lipstick Index’ In the early 2000s recession.…

READ MORE
The Green Dilemmma

Sustainability Stand-Off: Confusion on the Journey Toward More Sustainable eCommerce Operations

Baseline expectations for sustainable eCommerce practices are rapidly increasing, as concern for reducing carbon footprint grows amongst consumers. Our latest Conscious Commerce report, The Green…

READ MORE
PFS Blogs: By Now Pay Later

Buy Now, Pay Later… But at What Cost to Your Business?

In the bid to appeal to more consumers, retailers are increasingly turning to buy now, pay later (BNPL) options to promote consumer loyalty amongst their…

READ MORE
PFS 2022 HIghlights

PFS in 2022 – Another One for the Record Books

The PFS team has done it again. Breaking the record for the third year in a row, 2022 will go down for the most order…

READ MORE
Holiday ECommerce Returns

‘Tis the Season for eCommerce Returns

Online shoppers have come to count on, not only free shipping, but free returns as well. Experts say retailers can expect, on average, about $158…

READ MORE
ECommerce Forecasting In Action

eCommerce Forecasting, The Impact of an Inaccurate Forecast

In part one of our forecasting series, we discussed some of the basics of forecasting within the eCommerce industry and the importance of accuracy. So,…

READ MORE
Woman Unboxing A Sustainable Delivery Of Beauty And Cosmetic Products

The Beauty of Sustainable Delivery Options

In eCommerce, Sustainable Delivery and Sustainable Beauty Should Go Hand in Hand The demand for sustainable beauty products and processes is increasing rapidly. Clean and…

READ MORE
Multi-node Fulfillment Network

Building Out Your Multi-Node Fulfillment Network

In this dynamic and uncertain market, brands face the challenge of figuring out how to get closer to customers. As consumer expectations evolve, creating a…

READ MORE
ECommerce Forecasting In A Boardroom

eCommerce Forecasting, Why Accuracy is Essential

In eCommerce forecasting, historical data is analyzed using business intelligence tools and forecasting methods to predict future market conditions and consumer purchasing patterns. By looking…

READ MORE
A Great Customer Experience In Action. A Man And Woman Of Color Are Shopping Online From A Coffee Shop

Front-End to Post-Click: Customer Experience Alignment Strategies

When you are happy with your brand’s digital customer experience, don’t let your fulfillment operations disappoint Is there anything worse, when you are anticipating a…

READ MORE
International ECommerce

International eCommerce: Debunking Cross-border Myths

As brands seek to grow through international eCommerce expansion, there are common misconceptions that lead to over-simplification and over-complication of the cross-border strategy. We look…

READ MORE
Chargeback Dispute

Should You Dispute Chargebacks?

Disputing chargebacks is not a simple or straightforward task. Nor are you guaranteed to win a dispute after investing a fair amount of effort. With…

READ MORE
Uncertain 2022 Holiday Peak

Omnichannel Fulfillment: Preparing for an Uncertain Peak Season

Give your brand the gift of an omnichannel fulfillment strategy this holiday peak season. An omnichannel approach is empowering brands to be more agile and…

READ MORE
3PL Vs 4PL

What is the Difference Between a 3PL and 4PL Provider?

Learn about 3PL vs 4PL and how to choose the best option for your brand As your brand grows, you may reach an inflection point…

READ MORE
Sportswear Peaks

Sportswear Peaks – Five Tips for Keeping Up with Demand

This summer has been full of exciting sporting events and, with that, increased demand amongst consumers for sportswear as they support their favorite personalities or…

READ MORE
Maintaining Brand Loyalty During The Cost Of Living Crisis

The Cost of Living Crisis: How to Maintain Brand Loyalty

The cost of living crisis continues to skyrocket across the globe and in June we witnessed inflation increase even further, with the headline consumer price…

READ MORE
Decentralized Fulfillment

Creating Positive Experiences with Decentralized Fulfillment

As seen on Retail Merchandiser, PFS' Kamran Iqbal discusses the challenges brands and retailers are facing today and how a decentralized fulfillment approach can help…

READ MORE
Sustainable Packing Trends

Sustainable Packaging Trends – What Does the Conscious Consumer Want?

Current Sustainability Trends Influencing eCommerce With more focus than ever on the climate crisis following the COVID-19 pandemic, sustainability continues to be a hot topic.…

READ MORE
Security In The Remote Contact Cetner

Security in the Remote Contact Center

PFS has seen great success since transitioning our contact center to a remote operation in 2020. We know what it takes to be successful in…

READ MORE
Selling Luxury Online

Luxury eCommerce – How BPOs Can Help

Luxury brands have been slow to embrace the digital realm, but with the great shift to online shopping brought on by the coronavirus pandemic, luxury…

READ MORE
Winning Customer Loyalty

Lessons from eCommerce Start-Ups on Winning Customer Loyalty

From digitally native start-ups to one-person bands selling online, the personalized experience and ‘human touch’ start-ups prioritize are key components to their success online in…

READ MORE
Offsetting Inflation

Offset Inflation with an eCommerce BPO

By focusing on operational efficiencies and cost-savings strategies that help protect margins and maintain high standards of quality and service, eCommerce BPOs (business process outsourcers)…

READ MORE
Competitive Advantages Through Brand Owndership

Competitive Advantage Through Brand Ownership

As brands seek to stand out in an oversaturated online market, brand ownership has become key to capturing the competitive advantage. For independent retailers and…

READ MORE
BPO Private Equity Firms

What Can a BPO Offer Private Equity Firms?

Despite all of the disruption in the last two years, Private Equity (PE) and Venture Capital (VC) firms continue to invest in companies and startups.…

READ MORE
Big Data

How to Stay one Step Ahead with “Big Data”

With over half (56%) of consumers most likely to purchase leisure or non-essential items online in 2022, the migration to online has moved far beyond…

READ MORE
Under One Roof

Under One Roof: Fulfillment and Customer Service Functions

Fulfillment joins the dots between eCommerce retailers and brands to customers, with the aim of getting orders to their destinations quickly, preventing customer dissatisfaction– in…

READ MORE
Fulfillment Flexing: How To Get Closer To Your Customers

Fulfillment Flexing: How to Get Closer to Your Customers

When analyzing fulfillment strategies, including omnichannel operations, the first questions retailers and brands need to ask themselves are: ‘Is my current fulfillment strategy meeting the…

READ MORE
2022 Impact Of Shortages Blog

How to Reduce the Impact of Shortages in the Retail Sector

Whether it be the Collins, Merriam-Webster or Oxford Dictionaries, each year a range of publishers issue their “word of the year”, a word or expression…

READ MORE
Consumer Pulse Check

Cost, Convenience, or Conscience: What Brand Behaviors will Consumers Reward in 2022?

Much like 2020, last year was also a testing time for retailers and brands. But unlike its predecessor, 2021 had the potential for brands to…

READ MORE
PFS 2021 Rewind

PFS 2021 Rewind

Fueled by organic growth and new client implementations, PFS’ 2021 was highlighted by continued elevated order fulfillment volumes and high execution for its clients. Following…

READ MORE
ECommerce Lessons - Was 2021 The Year The Tide Firmly Turned?

eCommerce Lessons – Was 2021 the Year the Tide Firmly Turned?

2021 was the year that the “perfect storm”  hit retail – with fuel crises in the autumn, the effects of Brexit continuing to cause cross-border…

READ MORE
The Changing Face Of Retail: Dark Stores

The Changing Face of Retail: Dark Stores

The face of retail has undoubtedly taken a turn in the last 18 months. As consumers skipped the checkout lines in lieu of sofa shopping,…

READ MORE
Where Is My […]? – The Importance Of Visibility In Building Brand Trust

Where is My […]? – The Importance of Visibility in Building Brand Trust

As the holiday season heads into its final weeks, it’s important for retailers and brands to reflect on how successful they have been in matching…

READ MORE
2022 Signals A New Dawn For Retailers

Turning the Page: Why 2022 Signals a New Dawn for Retailers

The last twelve months presented retailers with challenges more grueling than we ever thought possible. Even now, the words ‘lockdown,’ ‘supply chain,’ and ‘shortages’ still…

READ MORE
Smart Brand Strategies For Supply Chain Crises

Smart Brand Strategies for Supply Chain Crises

The supply chain slowdown and back-up came about because of a confluence of factors that all came together in a "perfect storm". COVID-19 stopped or…

READ MORE
Preparing For Retail Demands When Forecasting Is Impossible

Preparing for Retail Demands When Forecasting is Impossible

The only certainty in retail over the last few years has been uncertainty. Whether it’s the associated effects of Brexit or the pandemic, retail has…

READ MORE
Peak Promotions - Is 2021 The Year Santa Gets The Sack?

Peak Promotions – is 2021 the Year Santa Gets the Sack?

Following a “perfect storm” of COVID-19, HGV and labour shortages, as well as ongoing Brexit supply chain disruption in general, retailers and brands are expected…

READ MORE
In-Store Uncertainty Leads To Innovative ECommerce Solutions

In-Store Uncertainty Leads to Innovative eCommerce Solutions

Omnichannel retail had its moment in 2020, a year that taught retailers the importance of a well-defined inventory strategy. However, even with the lessons learned…

READ MORE
The Rise Of The "Micro-Influencer"

The Rise of the “Micro-Influencer”

Social commerce has been one of the fastest growing retail trends – especially over the last year. Accelerated by the events of 2020, following a…

READ MORE
What’s It Going To Take To Make Sustainability Sustainable?

What’s it Going to Take to Make Sustainability Sustainable?

2020 drastically changed the consumer's shopping experience. More people had already started buying online for convenience and lower prices in previous years, but last year…

READ MORE
Back To Top
Search