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How to stay one step ahead with “big data”

With over half (56%) of consumers most likely to purchase leisure or non-essential items online in 2022, the migration to online has moved far beyond a trend. Today, operating online in some capacity has become table stakes for retailers wanting…

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Under One Roof

Under one roof: fulfillment and customer service functions

Fulfillment joins the dots between eCommerce retailers and brands to customers, with the aim of getting orders to their destinations quickly, preventing customer dissatisfaction– in other words, frictionless commerce. Many third-party logistics (3PLs) providers build successful relationships with brands by…

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Fulfillment Flexing: How To Get Closer To Your Customers

Fulfillment Flexing: How To Get Closer To Your Customers

When analyzing fulfillment strategies, including omnichannel operations, the first questions retailers and brands need to ask themselves are: ‘Is my current fulfillment strategy meeting the current and future needs of my customers?’, ‘Is my fulfillment operation close enough to deliver…

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Where is my […]? – The importance of visibility in building brand trust

Where is my […]? – The importance of visibility in building brand trust

As the holiday season heads into its final weeks, it’s important for retailers and brands to reflect on how successful they have been in matching consumer desire with brand objectives, and what more they can do in 2022 to continue…

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