As seen on Retail Merchandiser, PFS' Kamran Iqbal discusses the challenges brands and retailers are facing today and how a decentralized fulfillment approach can help them create positive customer experiences despite the obstacles. If anything defined the last two years…
PFS has seen great success since transitioning our contact center to a remote operation in 2020. We know what it takes to be successful in this work-from-home (WFH) environment, but we continue to see some trends around client concerns when…
Fulfillment joins the dots between eCommerce retailers and brands to customers, with the aim of getting orders to their destinations quickly, preventing customer dissatisfaction– in other words, frictionless commerce. Many third-party logistics (3PLs) providers build successful relationships with brands by…
When analyzing fulfillment strategies, including omnichannel operations, the first questions retailers and brands need to ask themselves are: ‘Is my current fulfillment strategy meeting the current and future needs of my customers?’, ‘Is my fulfillment operation close enough to deliver…
2021 was the year that the “perfect storm” hit retail – with fuel crises in the autumn, the effects of Brexit continuing to cause cross-border difficulties, and labor, warehouse and delivery partner shortages rife as the pandemic’s impact remained strong.…
The face of retail has undoubtedly taken a turn in the last 18 months. As consumers skipped the checkout lines in lieu of sofa shopping, retailers found themselves dealing with little to no foot traffic and idle employees. In the…
![Where is my […]? – The importance of visibility in building brand trust](https://www.pfscommerce.com/wp-content/uploads/2021/12/2021-Brand-Visibility-blog-a.png)
As the holiday season heads into its final weeks, it’s important for retailers and brands to reflect on how successful they have been in matching consumer desire with brand objectives, and what more they can do in 2022 to continue…
The supply chain slowdown and back-up came about because of a confluence of factors that all came together in a "perfect storm". COVID-19 stopped or slowed much of the manufacturing production in Asia, where a tremendous number of goods are…
The fulfillment process encompasses much more than simply shipping orders to customers. Warehouse management, overseeing inventory capabilities, building positive relationships with reliable carriers, customer service teams, personalization services, real-time data tracking and understanding compliance updates - these are just some…
You don’t have to be a toddler to love the box as much as what’s in it. The same can be said for businesses looking to gain market share. In an age of personalization, focusing on custom packaging can provide…