With human-like features and a wait-free route to customer service, chatbots create dependable brand relationships with their audience. In our last chatbot post, we learned that over 30,000 bots have been used in Facebook Messenger alone - that's just the…
In the ‘50s, it was a far-out technology confined in a humming laboratory room filled wall-to-wall with a first-generation computer. In the 80s, it was Skynet, a self-aware technology grid that took over the fictive, dystopian world of the Terminator…
It’s not too late to get in on fright night’s record popularity and drive eCommerce Halloween sales. Halloween is all about disguise – from super heroes to slashers, and princesses to politicians, just some of this year’s top-selling costumes. But…
We’ve all heard it—it’s the age of the consumer. Shoppers want an effortless experience when clicking and flipping through sites, from the home page to the check-out page. In fact, 81% of internet users in North America claim that the…
Fewer industries have evolved more over the past few years than the digital payment industry. From security chips in payment cards crossing the Atlantic and becoming prominent in North America to companies like PayPal becoming independent, the landscape of digital payments…
Security can be one of those things we don’t really think about until something bad happens. Recently in the retail industry, there have been several data breaches with major retailers (both online and via point-of-sale devices) which has resulted in…
In an era of tweets and text messages, real-time communication has changed the way people interact with one another. But does this mean retailers should also follow suit and change the way they interact with consumers? Several major companies including…
Although live chat is certainly not a new service offered by eCommerce solution providers, most people often think of what is called “reactive” live chat, where the customer must contact a chat agent themselves if they have a question about…