Online shoppers have come to count on, not only free shipping, but free returns as well. Experts say retailers can expect, on average, about $158 billion of merchandise sold during the holiday shopping season to be returned. While some brands…
In part one of our forecasting series, we discussed some of the basics of forecasting within the eCommerce industry and the importance of accuracy. So, what happens if a forecast is inaccurate and what are some ways that retailers and…
In eCommerce, Sustainable Delivery and Sustainable Beauty Should Go Hand in Hand The demand for sustainable beauty products and processes is increasing rapidly. Clean and sustainable beauty has become big business, but does sustainability end at the virtual checkout? The…
When you are happy with your brand’s digital customer experience, don’t let your fulfillment operations disappoint Is there anything worse, when you are anticipating a delivery, than it finally arriving – only to be late, poorly packaged, and maybe even…
Disputing chargebacks is not a simple or straightforward task. Nor are you guaranteed to win a dispute after investing a fair amount of effort. With that in mind, you as a retailer may find yourself wondering, “should I expend the…
As seen on Retail Merchandiser, PFS' Kamran Iqbal discusses the challenges brands and retailers are facing today and how a decentralized fulfillment approach can help them create positive customer experiences despite the obstacles. If anything defined the last two years…
PFS has seen great success since transitioning our contact center to a remote operation in 2020. We know what it takes to be successful in this work-from-home (WFH) environment, but we continue to see some trends around client concerns when…
Fulfillment joins the dots between eCommerce retailers and brands to customers, with the aim of getting orders to their destinations quickly, preventing customer dissatisfaction– in other words, frictionless commerce. Many third-party logistics (3PLs) providers build successful relationships with brands by…
When analyzing fulfillment strategies, including omnichannel operations, the first questions retailers and brands need to ask themselves are: ‘Is my current fulfillment strategy meeting the current and future needs of my customers?’, ‘Is my fulfillment operation close enough to deliver…
2021 was the year that the “perfect storm” hit retail – with fuel crises in the autumn, the effects of Brexit continuing to cause cross-border difficulties, and labour, warehouse and delivery partner shortages rife as the pandemic’s impact remained strong.…