Providing highly responsive, brand-centric customer service is critical for retailers who want to keep up with today’s On-Demand Economy. Many of these retailers are struggling to find an effective means of doing this without breaking the bank. Today, we’re taking…
Today’s hyperconnected consumers spend their days hopping from one device to another. Whether at home, at work or out and about, devices are at the ready. Not surprisingly, so much screen time has made its mark on the retail landscape.…
Now that you have finally recovered from 2018’s tumultuous holiday peak season, guess what… it’s time to start preparing for peak season 2019! Peak Success Peak season 2018 was another record breaking year for eCommerce with: 19.2% growth during the…
eCommerce Packaging Needs Work eCommerce return shipments in the U.S. totaled $32 billion during the 2018 holiday season. An estimated 20-30% of those returns were due to damages, more than double that of traditional retail returns. In spite of the…
While we may not be ready to admit it, the 2018 holiday season is nearly upon us. Most businesses have been tweaking their Q4 holiday readiness plans since January 1. If we look to the big dogs for indication of…
It’s the same recipe for operations strategy success that we keep hearing about in the eCommerce world. Customers click and expect their items to arrive in the nick of time – and this pace is accelerating to same-day delivery with…
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