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How to stay one step ahead with “big data”

With over half (56%) of consumers most likely to purchase leisure or non-essential items online in 2022, the migration to online has moved far beyond a trend. Today, operating online in some capacity has become table stakes for retailers wanting…

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Under One Roof

Under one roof: fulfillment and customer service functions

Fulfillment joins the dots between eCommerce retailers and brands to customers, with the aim of getting orders to their destinations quickly, preventing customer dissatisfaction– in other words, frictionless commerce. Many third-party logistics (3PLs) providers build successful relationships with brands by…

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Fulfillment Flexing: How To Get Closer To Your Customers

Fulfillment Flexing: How To Get Closer To Your Customers

When analyzing fulfillment strategies, including omnichannel operations, the first questions retailers and brands need to ask themselves are: ‘Is my current fulfillment strategy meeting the current and future needs of my customers?’, ‘Is my fulfillment operation close enough to deliver…

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eCommerce lessons - was 2021 the year the tide firmly turned?

eCommerce lessons – was 2021 the year the tide firmly turned?

2021 was the year that the “perfect storm”  hit retail – with fuel crises in the autumn, the effects of Brexit continuing to cause cross-border difficulties, and labour, warehouse and delivery partner shortages rife as the pandemic’s impact remained strong.…

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The changing face of retail: Dark stores

The changing face of retail: Dark stores

The face of retail has undoubtedly taken a turn in the last 18 months. As consumers skipped the checkout lines in lieu of sofa shopping, retailers found themselves dealing with little to no foot traffic and idle employees. In the…

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Peak Relief with Fulfillment-as-a-Service

Peak Relief with Fulfillment-as-a-Service

Now that you have finally recovered from 2018’s tumultuous holiday peak season, guess what… it’s time to start preparing for peak season 2019! Peak Success Peak season 2018 was another record breaking year for eCommerce with: 19.2% growth during the…

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