With over half (56%) of consumers most likely to purchase leisure or non-essential items online in 2022, the migration to online has moved far beyond a trend. Today, operating online in some capacity has become table stakes for retailers wanting…
Fulfillment joins the dots between eCommerce retailers and brands to customers, with the aim of getting orders to their destinations quickly, preventing customer dissatisfaction– in other words, frictionless commerce. Many third-party logistics (3PLs) providers build successful relationships with brands by…
When analyzing fulfillment strategies, including omnichannel operations, the first questions retailers and brands need to ask themselves are: ‘Is my current fulfillment strategy meeting the current and future needs of my customers?’, ‘Is my fulfillment operation close enough to deliver…
2021 was the year that the “perfect storm” hit retail – with fuel crises in the autumn, the effects of Brexit continuing to cause cross-border difficulties, and labour, warehouse and delivery partner shortages rife as the pandemic’s impact remained strong.…
The face of retail has undoubtedly taken a turn in the last 18 months. As consumers skipped the checkout lines in lieu of sofa shopping, retailers found themselves dealing with little to no foot traffic and idle employees. In the…
Providing highly responsive, brand-centric customer service is critical for retailers who want to keep up with today’s On-Demand Economy. Many of these retailers are struggling to find an effective means of doing this without breaking the bank. Today, we’re taking…
Today’s hyperconnected consumers spend their days hopping from one device to another. Whether at home, at work or out and about, devices are at the ready. Not surprisingly, so much screen time has made its mark on the retail landscape.…
Now that you have finally recovered from 2018’s tumultuous holiday peak season, guess what… it’s time to start preparing for peak season 2019! Peak Success Peak season 2018 was another record breaking year for eCommerce with: 19.2% growth during the…
eCommerce Packaging Needs Work eCommerce return shipments in the U.S. totaled $32 billion during the 2018 holiday season. An estimated 20-30% of those returns were due to damages, more than double that of traditional retail returns. In spite of the…
While we may not be ready to admit it, the 2018 holiday season is nearly upon us. Most businesses have been tweaking their Q4 holiday readiness plans since January 1. If we look to the big dogs for indication of…