Reduced fuel consumption, faster driving speeds, safer roads, and fewer costs; these are just some of the possible benefits attained by the advent of self-driving vehicles. The technology is also expected to impact the eCommerce industry. Autonomous vehicles are capable…
Our Global eCommerce Book examines the top 10 eCommerce markets around the world, compiling information on key demographic features, mobile commerce, major shopping days, industry growth projections, cross-border commerce, and much more. The additional Emerging Markets section details several up-and-coming…
In years past, word of mouth and possibly a sprinkle of familial tradition were critical to product discovery. However, with the changes of time and technology, digital research has become more significant than a friend’s recommendation when it comes to…
Born to a unique world of quickly-evolving technology, millennials (characterized as those aged 18 to 34, according to Social Lens Research) have defined a new generation that is expected to comprise one-third of the adult population within the next five…
Gender and online shopping have a unique relationship - a few years ago we discussed the differences between gender and eCommerce and found some pretty interesting conclusions. Back then women in general shopped online more often, QR codes were a…
Our new infosheet discusses "The Evolution of Commerce Through Consumer Behavior" and how consumer behavior continues to have a strong impact on the entire retail industry. There are three main questions that are asked and addressed in this infosheet... Why do…
The holiday season, successful for many online retailers, is now in the rear-view mirror. With 2015 officially under way, what should online retailers be on the lookout for this year? Here are 10 specific 2015 eCommerce trends to be looking…
A key component of a successful online retail business is understanding consumer behavior. One of the key distinguishers of consumer behavior is age – not only in what technology is used but the level of interaction with certain technology as…
Ordering online can be a time consuming process – your payment information may not be saved, you may have forgotten what products you previously ordered, or you may not even remember your account information altogether. Many online retailers, especially in…
Historically, consumers have always talked to their friends and family about products and services. Does the baker around the corner have good bread? How do the shoes fit at the local shoe store? As products moved online, so did the voices of consumers who now trust the product experiences of consumers who they have never met or interacted with. Approximately 88% of online consumers now read online reviews before making a purchasing decision; a number that has continued to increase over the past five years and continues to go up.
So what are some of the benefits and burdens of customer ratings and reviews? Let’s take a look below…