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A global family of amazing, unique individuals working together for the good of our clients.

EMPLOYEE SPOTLIGHTS

At PFS, we hire the best! Learn from our employees themselves what makes our team so great.

Artists, scholars, coaches, yogis, musicians, motorcyclists, philanthropists, and more, each of us bring our own spice to the PFS table. Through entrepreneurship and collaborative thinking, we bring out the best in ourselves and our work. Read on for more from our team on what it’s like working at PFS.

Employee Spotlight - Cedric Servais

Cédric Servais

Global WMS Support Senior Manager, PFS Operations

“Like change. Be ready to embrace it.”

When did you start at PFS (month/year)?
A while ago…. June 2009

What PFS office do you work out of?
Everywhere there is a FC but mainly from the Headquarters in Allen, TX

What is your role within your team?
I lead the WMS experts’ team and ensure that the systems and processes align within each facility to ensure the maximum operational benefit.  I’m also responsible for leading continuous improvements in business operations processes by eliminating defects and enhancing quality while achieving and maintaining optimal levels of process performance.

What experiences/challenges in your life best prepared you for your job at PFS?
Speaking different languages has definitely been an asset! My personal interest in learning different cultures/traditions has also helped as PFS is a big melting pot of cultures.

What are your favorite hobbies/interests outside of work?
TRAVEL! I love discovering new places and love it even more now as I can share it with my 4 years old daughter and she seems to enjoy it too!

What is your fondest memory from your time at PFS so far?
This one is easy. The opportunity to move to the U.S. It was a challenge to make it happen with all the legal obstacles but was so worth it.

What is special about the team you work with?
Widespread. Most of my small team is in Europe. I do not get to see them a lot but Teams is a great tool on a daily basis! We could think that 7 hours difference is a problem for interactions but it is not at all. It actually helps having the work done right in many ways!

How has your career grown since starting at PFS?
Very unexpected. I started with a logistics background with an interest in ERP in Inventory Control and barely 2 years after, I was asked to move to the IT dept and implement new European clients! Then, travel to all facilities worldwide and ended up relocating 5000-miles away!

What are some of your favorite things about coming to work every day? 
The in-person interactions with my Team (opposed to virtual ones) and a good workout (I ride my bicycle as often as I can to go to the office.)

What do you like about working in eCommerce?
It never stops changing! The world is barely embracing eCommerce and we can see it now more than ever.

Employee Spotlight - Stephanie Klein

Stephanie Klein

Senior Manager, Business Management

“You are seen as the expert in the industry and your clients rely on you knowing what will help them grow or how to create a better customer experience.”

What PFS office do you work out of?
London/Southampton

What is your role within your team?
I work to grow a strong relationship with my clients by strategically engaging with them on their roadmap, analyzing trends within the industry, and delivering business cases on solutions that could provide cost-saving opportunities or operational improvement. Whether its advocating for my clients internally or working with my team to deliver reporting metrics, my role is to ensure client satisfaction by having a deep understanding of what PFS can do to help their business grow.

Who at PFS inspires you to succeed at your job and why?
The operational team members in our Contact Center, Warehouse, and Credit departments who work incredibly hard to hit pressured timelines and have difficult conversations to make our client’s customers happy. I have a lot of respect for them; their daily dedication inspires me to strive for continuous improvement because without them, we would not be the company we are today.

In what positive ways are you challenged at PFS?
I am constantly challenged to think outside the box while reprioritizing and re-evaluating my max level of output because the industry evolves so rapidly. With this in mind, I have to always be at the top of my game – following trends, seeking opportunities, and understanding the impact of my actions.

What are your favorite hobbies/interests outside of work?
Listening to podcasts – anything by Gimlet Media, This American Life, or Freakonomics Radio. Building puzzles, running, and hanging out with friends!

What is special about the team you work with?
I am so proud of my team! They have overcome quite a few challenges, but their dedication to learning and their client-first mentality has never wavered. I appreciate the unique loyalty they have towards the team in order to improve each other’s knowledge; when one person has an issue, they all jump in to help solve it. Even when days are stressful there is never a shortage of jokes, memes, and positive attitudes.

How has your career grown since starting at PFS?
During my 2nd year of working at PFS, I was offered the chance to relocate to our Belgium office on a temporary assignment. Working in such a culturally charged environment allowed me to experience a completely different part of PFS as well as gain a new perspective on international business. I enjoyed working in Europe so much that I stayed four more years and moved to the UK, solidifying my PFS cross-geography expertise and got to work on projects across multiple departments.

What advice would you give a person starting at PFS?
Things move quickly. We are constantly strategizing, preparing for the next promotion, project, or business opportunity to meet the needs of the market. Don’t be afraid to ask questions, take a lot of notes, and familiarize yourself with how things work so you can identify opportunities of where things can be improved for the better.

What are some of your favorite things about coming to work every day? 
No two days are ever the same – I am constantly learning from my colleagues, my clients and the consumer. One aspect that I enjoy and find unique to PFS is the comradery and fun culture of the company. I have made so many great friends independent of age, background, or location that support me through work and life. They encourage me to try new things, test my boundaries, and look out for my wellbeing.

In five words or less, how would you describe what working at PFS means to you?
Personal and professional growth

What do you like about working in eCommerce?
I love working in eCom because it’s new, ever-changing and you can only learn by experiencing it versus studying it in school. I also find it’s potential to defy the law of Supply and Demand exciting. It is hard to forecast the impact of consumer behavior when macro or micro level changes are introduced in the environment; especially when each generation changes the game on how they interact with brands.

Employee Spotlight - Sreelesh Kappatan

Sreelesh Kappatan

Solutions Architect – ERP

“I feel growing with richness in various different experiences is making me feel good with my career growth in PFS.”

What PFS office do you work out of?
Bangalore, India

What is your role within your team?
Solutions Architect providing technical leadership, working on designs and providing technical solutions.  In addition, I do also enjoy doing R&Ds on complex technical problems like on various API’s to integrate Client’s system to our ERP. Partially I do manage whole of ERP team in Bangalore with 14 developers. I coordination within the team and with the HQ team as well.

Who at PFS inspires you to succeed at your job and why?
There are two aspects of the job, which inspires me a lot at PFS. The first is from the core technical team members at HQ having tremendous experience which inspires me on their approach to a problem and problem solving skills. The second aspect is from the team management perspective, from my manager and PFS BU India director Ganesh Baba with his great leadership traits; some of the things which I find inspiring are that he always genuinely cares about people and brings the best out of people. In addition, he always teaches us to stay focused and goal oriented, no matter what impediments come our way.

In what positive ways are you challenged at PFS?
The industry is so dynamic and PFS is dealing with a large number of customers whose business model differs from one to the other. There were many projects and several challenges, especially in terms of technology changes that come along very quickly. This offered a huge challenge, driving us through various research and development activities to find the suitable solutions to those technical challenges. With the whole team working through that, India ERP team has become the go-to team for such API developments, which I see as a huge win.

What are your favorite hobbies/interests outside of work?
I have a 6 years old son with whom I would like to spend a lot of time playing various games and of course NOT the video games! In addition to that, the majority of my free time goes into a lot of reading and travelling too, which I am very passionate about. Of course, for any Indian, playing and watching cricket is part of their life, which I enjoy too.

What is your fondest memory from your time at PFS so far?
We had started as a small team in this location and were handling small sized projects. As the time passed by, the team has grown and gained relevant experience over a period, now we are handling complex projects. Therefore, the fondest memory is the time when ERP India team got the first opportunity to take the complete responsibility of a big complex project and it was implemented successfully.  The way we have always grown in this organization was an un-forgettable memory for me.

What is special about the team you work with?
I have a fantastic team to work with; it is a highly mature & talented group of developers, who are technically capable, functionally strong, highly dedicated and hardworking. I have a great leader who always guides, advises and corrects me whenever I am in need and motivates the team and myself always. The HQ team with whom we work is an awesome team with great experience, highly talented and highly collaborative.  In short, I would say if at all I am able to contribute anything, it is just because I am part of this great team both locally and in our HQ.

What was your role when you started at PFS?
In the beginning, I was a Technical Architect, mainly contributing on development and testing activities and have gradually moved into design as well. From day one I enjoyed guiding my team on both technical and functional aspects to ensure projects are delivered on time with high quality.

What is the most unexpected benefit of working at PFS?
Prior to work at PFS, I was totally into the technical role. At PFS I got the opportunity to take the responsibilities of project management and people management along with the technical responsibilities. This, I would say, was an unexpected benefit. Along with this, learning a lot of leadership skills, team management skills and resource management skills under the mentorship of my manager, which is certainly a dream come true for me.

In five words or less, how would you describe what working at PFS means to you?
Proud, Engaging, Collaborative, Learning and Exciting.

What do you like about working in eCommerce?
Huge learning opportunities and good career prospects in a rapidly growing industry.

JOIN OUR TEAM!

When you ask anyone what stands out the most about PFS, the answer will be the same: It’s our People. Kick start your career at PFS!

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