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A global family of amazing, unique individuals working together for the good of our clients.

Employee Spotlights

At PFS, we hire the best! Learn from our employees themselves what makes our team so great.

Artists, scholars, coaches, yogis, musicians, motorcyclists, philanthropists, and more, each of us bring our own spice to the PFS table. Through entrepreneurship and collaborative thinking, we bring out the best in ourselves and our work. Read on for more from our team on what it’s like working at PFS.

Employee Spotlight - Karessa Ferguson

Karessa Ferguson

A/R Manager, Client Financial Services
Allen, TX, USA

 

“Every day something new comes up that challenges me.”

What was your role when you started at PFS?
Credit Analyst

What is your current role?
A/R Manager

Who at PFS inspires you to succeed at your job and why?
My Director, Mike Jagusiak. When I’m tasked with something that’s new to mehe shows me how to get the answers I need to do my job to the fullest of my potential. 

In what positive ways are you challenged by your job?
Every day something new comes up that challenges me, especially when you are dealing with different clients and their customers. It keep me busy and engaged. Never a dull moment, that’s for sure! 

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What is your fondest memory of working at PFS so far?
My team gave me a 50th birthday celebration and it was so sweet and inclusive. They invited everyone I had worked with in the company to come by and have cake. 

What advice would you give a person starting at PFS?
Learn everything you can, ask questions and TAKE NOTES! 

What are your favorite hobbies/interests outside of work?
Traveling, reading and grandkids. 

If you could visit anywhere in the world, where would it be?
Ireland and Scotland 

Employee Spotlight - Ajil P.M.

Ajil P.M.

Technical Lead, MS Full-Stack
Bangalore, Karnataka, India

“My team inspires me to succeed in finding solutions to the challenges we come across on the job.”

What is your current role?
Technical Lead

Who at PFS inspires you to succeed at your job and why?
The team I work with has talent across different areas in eCommerce and various technologies, and they inspire me to succeed in finding solutions to the challenges we come across on the job.

In what positive ways are you challenged by your job?
Working on eCommerce platforms requires continuous learning as it is a continuously evolving technology, and have to do a lot of research and investigation to consider different factors like security, performance, cost, etc. while coming up with a solution.

What is your fondest memory of working at PFS so far?
The friendly people.

In five words or less, how would you describe what working at PFS means to you?
FriendsTeamwork, Challenges, Learning and Collaboration

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What advice would you give a person starting at PFS?
PFS is a very friendly place to work, with an excellent team that will help you grow and bring out your potential.

What are your favorite hobbies/interests outside of work?
Listening to music and spending time with my family. I’m also interested in technology, so I follow the latest technology news and blogs.

If you could visit anywhere in the world, where would it be?
Switzerland

Employee Spotlight - Laura Loureiro

Laura Loureiro

WMS Manager, Operations
Liège, Belgium

My career has never stopped evolving since I was hired.

What was your role when you started at PFS?
started at PFS for my internship. As a student, I learned how the warehouse functions and how the IT system can improve productivity. This was actually the topic of my thesis at university.

How has your career grown since then?
My career has never stopped evolving since was hired. We were initially two in our department together with my manager. I became more autonomous when he moved to the US, then jumped into the role of mentor myself when our department continued to grow. I had the opportunity to work partially in implementation. This experience helped me gain a global IT approach and gave me an interesting overview for my current role.

What is your current role?
I am currently WMS Manager. My team aligns the IT system with the processes in the warehouse. Our projects can be driven by client specificities or internal needs. People reach out to us, for instance, when we want to implement specific packaging needs or when the DC redesigns their layout. I am also involved in new client implementation projects, where we work hand-in-hand with operations and implementation teams.

Who at PFS inspires you to succeed at your job and why?
There are many inspiring leaders at PFS, so don’t want to name anyone in particularPositive energy, open-mindednesswillingness to help each other thrive and their power to convince are some key values I find in these leaders. When everybody has clear objectives and is working in the same direction, we are much more effective altogether. Team spirit is very important to me.

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In what positive ways are you challenged by your job?
Being constantly pushed out of my comfort zone, I had to learn to adapt to new situations. It helped me grow not only professionally but also as a person.

What is your fondest memory from your time at PFS so far?
Peak 2019 in Southampton. The positive energy of the DC staff enabled us to achieve amazing work. We were watching the numbers climb and wondering where it would stop. Some could have been discouraged, but the opposite happened: we worked hard and made it happen.

In five words or less, how would you describe what working at PFS means to you?
School of life.

What advice would you give a person starting at PFS?
Believe in yourself and make it happen. 

What are your favorite hobbies/interests outside of work?
Handball, tennis, jogging and traveling. 

If you could visit anywhere in the world, where would it be?
An island with no internet network. But I wouldn’t stay too long..😊 

Employee Spotlight - Melinda Mione

Melinda Mione

Sr. Project Manager, Implementation
Allen,TX, USA

“I love learning and problem-solving, so the ever-changing environment of implementation is a perfect fit for me.”

What was your role when you started at PFS?
Analyst for the implementation team.

How has your career grown since then?
I have had multiple roles within the implementation team over the past 10 years, including Project Manager, Portfolio Manager and PMO Manager.

What is your current role?
I am a Sr. Project Manager. I manage large and complex client implementation projects that range across the broad services that PFS offers.

Who at PFS inspires you to succeed at your job and why?
Our leadership team. Jamie, Zach, Michael, and many more are all team members who started at an entry-level position (or close to) and worked their way up into their current leadership positions. Since I aspire to be in leadership myself someday, this gives me hope that I can reach that level as well and that it isn’t some far-fetched dream.

In what positive ways are you challenged by your job?
Even with being with PFS and in the implementation team for 10+ years, each new project brings new challenges and knowledge which I didn’t have before. I love learning and problem-solving, so the ever-changing environment of implementation is a perfect fit for me.

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What is your fondest memory from your time at PFS so far?
I don’t have one fondest memory in particular, but my PFS family has carried me through some of the highest and lowest points in my adult life. They basically saw me grow from a university graduate to the woman I am today, including getting married, having babies, losing loved ones, getting my Project Management Professional (PMP) qualification and everything in between. If I had to choose one moment, I guess it would be helping in Memphis during the holidays. I got to meet and bond with so many people that I normally wouldn’t get to.

In five words or less, how would you describe what working at PFS means to you?
Easy, I only need one word. Family.

What advice would you give a person starting at PFS?
You get out of it what you put in—and don’t be afraid to learn and explore other departments in the company. You would be surprised how much you can benefit in your current role by learning what other team members do and how they might affect your day-to-day.

What are your favorite hobbies/interests outside of work?
My favorite thing to do outside of work is being with my boys. As a mom to an energetic and independent 2-year-old boy (and another on the way), my and my husband’s lives at home revolve around soaking up as much family time as we can.

If you could visit anywhere in the world, where would it be?
Sicily. This is where my husband’s family is from and I would love to see where his Nonno was born and grew up.

Employee Spotlight - Mary Chow-Jardine

Mary Chow-Jardine

Client Services Advocate/CCC Supervisor
Client Services/Contact Centre

Boredom is not a word that you would find in the PFS dictionary.

What was your role when you started at PFS?
In July 2007, I was hired to answer client emails.

How has your career grown since starting at PFS?
I worked so closely with the client for years that I became the brand advocate. Part of the services PFS provides to the brand comes from our contact centres, and so it made sense to also encompass that area to make a 100% perfect experience for the client. 

What is your current role within your team?
My current role is a bit of a hybrid roleClient Services Advocate and Customer Contact Centre Supervisor.

Who at PFS inspires you to succeed at your job and why?
There currently are and have been SO MANY people I have been fortunate enough to work with and learn from at PFS that have inspired me to succeed – from mentors to colleagues and especially those who have become decadeold friends 😊 

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In what positive ways are you challenged at PFS?
There is a different challenge every day and a different solution for every challenge that depends on the circumstance. Every day there is something new to learn – “boredom” is not a word that you would find in the PFS dictionary. 

What is your fondest memory from your time at PFS so far?
The people. Management, colleagues, teams…they really are all amazing and awesome.

In five words or less, how would you describe what working at PFS means to you?
Family…teamwork – we’ve got this!

What advice would you give a person starting at PFS?
Positive attitude. Learn from inside and outside of the box and you never know where it will lead you…find your niche and work your hardest for it. 

What are your favorite hobbies/interests outside of work?
Shopping! 😊 

Employee Spotlight - Nandhini Sree Srinivasan

Nandhini Sree Srinivasan

Associate Software Engineer
ERP

“Every single project has taught me something new.”

What was your role when you started at PFS?
I joined PFS as a Trainee Software Engineer.

What are your favorite hobbies/interests outside of work?
I am fond of spending time with family and friends and playing with my brothers and cousins. In addition, I like to read and watch adventure and action movies.

What community activities are you involved in?
In my college days, I was involved in helping people in need and conducting school activities in very rural areas. As part of PFSW India, I am also an active member of a group called MITRA, which is involved in community activities and cultural events.

What is your current role within your team?
Currently I am playing the dual role of both Quality Analyst and developer. The role of a Quality Analyst is to support the ERP team and front-end developers. Added to this, I also support new client configuration activities.

How has your career grown since starting at PFS?
Undoubtedly a lot! Management here in PFS India always encourages skill-building and plans training accordingly. Within a few months of joining, I got a lot of opportunities to improve my testing skills and got a chance to be part of many large projects. I am able to work towards enhancing my skills and learning new things, which allows me to continually contribute more to my team.

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What is special about the team you work with?
The teams I work with are supportive and I feel so comfortable working with them. They always give great feedback on my thoughts and suggestions. The way they handle tasks with their great capabilities inspires me a lot. I really appreciate that they are multi-talented, which motivates and guides me to make each project/task even better.

What has been the most rewarding project you’ve worked on so far at PFS?
All the projects that I’ve worked on are rewarding because they add to my skills. Every single project has taught me something new. One that I particularly enjoyed was working as front-end QA support in the CloudPick and RetailConnect projects.

Who at PFS inspires you to succeed at your job and why?
I am part of an inspiring team with great talent that is technically very strong and capable of handling different types of situations with great leadership styles. Specifically, Ganesh Baba, Director of Delivery, brings out the best in all the team members.

What are some of your favorite things about coming to work every day?
I like to learn new things and explore my talents. At PFS, the knowledge I gain, the work I do, the tasks I complete help me to build myself day by day.

In what positive ways are you challenged at PFS?
Always thinking about the work and giving an exceptional contribution is my everyday challenge.

What is your fondest memory from your time at PFS so far?
I’ve experienced so many wow memories, one of which was when I got the “Best Rookie” award in 2019, which was a big surprise!

What advice would you give a person starting at PFS?
PFS is a fantastic platform to improve your career. There is always space to prove yourself and work for the growth of the organization.

Employee Spotlight - Jennifir Ghantous

Jennifir Ghantous

Outbound Supervisor, Distribution
Ontario, Canada

“Like the ‘little engine that could,’ we feel like we can achieve anything put in front of us. The positive attitude is infectious!”

What is your current role within your team?
I started as a picker at the Leslie Distribution Centre in Ontario, CanadaCurrently I am supervising outbound activities at the Steelcase facility in Canada. 

What are your favorite hobbies/interests outside of work?
When I am not at work, I enjoy swimming, knitting, hiking in our beautiful Ontario parks and spending time with my family and pets (a cat and dog). 

What is special about the team you work with?
In one word, our diversity! Our team has people of all ages, backgrounds and life experiences. It is a great mix of personalities and there are so many different ideas to draw from. 

What has been the most rewarding project you’ve worked on so far at PFS?
We have had several rewarding projects – record sales, setting up new clients – but I think my top would have to be when we moved our main client from one warehouse to another. I was part of a small dedicated team that moved them into our bigger warehouse over a holiday weekend in extreme heat –we survived on popsicles and Gatorade! We were back up and shipping for that client in 3 days. 

Who at PFS inspires you to succeed at your job and why?
I think the whole team across the two Canadian distribution centers. Like the “little engine that could,” we feel like we can achieve anything put in front of us. The positive attitude is infectious! 

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What is your fondest memory from your time at PFS so far?
The great team, it’s like a family. All the wonderful people I have met and had the opportunity to learn from.  

What is the most unexpected benefit of working at PFS?
I know it sounds crazy, but with the great diversity we have, there are some amazing foods that get shared during special events. Second would have to be the ability to be active and work off all the great food! 

What advice would you give a person starting at PFS?
Get up and go! There is always something to do and something you can learn. There is no need to be stagnant – keep moving forward! 

In five words or less, how would you describe what working at PFS means to you?
Strength in numbers! We have a small team in Canada, but we are mighty in effort. 

What do you like about working in eCommerce?
I enjoy filling the orders. Seeing that we ship all around the world and knowing that we affect so many people, in however small a way, feels good. 

Employee Spotlight - Sonali Wilfred

Sonali Wilfred

Associate Software Engineer – MS Full Stack
Bangalore, Karnataka/India

 

“PFS has encouraged me to take the initiative to resolve issues, which has allowed me to grow professionally as well as personally.”

What is your current role within your team?
I am currently an Associate Software EngineerI actively contribute to the front-end development of our CloudPick and RetailConnect products. 

What are your favorite hobbies/interests outside of work?
Sketching, reading fiction and technical bookshanging out with friends and playing board games with family. 

What community activities are you involved in?
I have been actively involved in MITRA, a cultural activity team in our Bangalore location responsible for organizational events. 

What is special about the team you work with?
I have the privilege to work with an extremely dedicated and talented team. Working with such a wonderful team of professionals gives me immense pleasure, where senior employees guide and support whenever there is a need, which results in greater efficiencies.  

What has been the most rewarding project you’ve worked on so far at PFS?
The current projects I am working on – CloudPick and RetailConnect development. Though challenging, they are definitely rewarding projects, as they have given me the opportunity to learn new technology and add to my skillset. 

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What experiences/challenges in your life best prepared you for your job at PFS? 
Being a kid from an armed forces family, I had the privilege to grow up among different traditions and cultures, which has helped me to be adaptable at PFS, a diverse workplace. I also learned the importance of discipline and hard work that has certainly enabled me to undertake my job with dedication to ensure success 

In what positive ways are you challenged at PFS?
PFS has encouraged me to take the initiative to resolve issues, which has allowed me to grow professionally as well as personally and also succeed on my own with continuous support. 

What advice would you give a person starting at PFS?
Work hard, take the initiative and take good advantage of the learning opportunities at PFS. 

In five words or less, how would you describe what working at PFS means to you?
Challenging, Collaborative, Inclusive, Rewarding and Friendly. 

What do you like about working in eCommerce?
eCommerce is a dynamic and fast-growing industry, with plenty of challenges and opportunities to learn something new each day that makes it exciting to work within.  

Employee Spotlight - Jason Hui

Jason Hui

Operations Analyst, Contact Center
Ontario, Canada

“I’ve been fortunate enough to learn from amazing people within the company and learn more about eCommerce and the customer experience”

What is your current role within your team?
I’m an Operations Analyst in one of our contact centers. I create reports and implement strategies to provide guidance for the team. I also provide the team with KPI data and service level goals to achieve and empower them to reach those goals. I analyze my teams strengths and weaknesses in performance and direct them to something they excel in while slowly working on their weaknesses.

What are your favorite hobbies/interests outside of work?
Some of the things I enjoy outside of work are listening to music and going to the gym. But I LOVE coffee and food. You will see me with a cup of coffee every day.

What is special about the team you work with?
The teammates I work with have all different personalities and it is very interesting to help the newer members grow and develop skillsets which help them excel in their roles. 

What has been the most rewarding project you’ve worked on so far at PFS?
The integration of Amazon Connect to our tech stack, as I got to work with many people and learn many different things along the way.  

Who at PFS inspires you to succeed at your job and why?
My mentors – Mary Jardine, Michael Awad, Angela Trice and Sara Vaughn, to name a few. I’ve been fortunate enough to learn from amazing people within the company and learn more about eCommerce and the customer experience. I want to improve and succeed at my job as I am a representative of my mentors, and I also have personal goals that I wish to achieve within the company, such as expanding our contact center presence in Canada. 

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What are some of your favorite things about coming to work every day?
Knowing that I will be changed on a day-to-day basis and being able to learn more and more in an eCommerce environment.  

What is your fondest memory from your time at PFS so far?
One of my fondest memories is being hired on at PFS. 

What is the most unexpected benefit of working at PFS?
Interacting with many mentor figures and learning a lot more than expected when I first got hired. 

What advice would you give a person starting at PFS?
Never stop learning and working harder than you did before. 

In five words or less, how would you describe what working at PFS means to you?
Like having a second family. 

Employee Spotlight - Tiffany Ayers

Tiffany Ayers

Recruiting Manager, Human Resources
Memphis, Tennessee

“Stay focused, think outside the box and take advantage of every opportunity to learn something new.”

What was your role when you started at PFS?
I was hired as a Talent Acquisition Specialist in 2015 and worked in the same building with the client I supported.

What is your current role within your team?
I’m a Recruiting Manager responsible for recruiting for all the US distribution centers and our contact center operations.

How has your career grown since starting at PFS?
I would say it grew more in a horizontal way than vertical. As a result, not only my expertise in my business area improved, but I also developed a strong knowledge of the whole PFS ecosystem and our wider industries, gaining strong credibility internally within the business and importantly, with our clients.

What are your favorite hobbies/interests outside of work?
I enjoy reading about ancient civilizations, religion and history. I also love to shop and decorate.

What is special about the team you work with?
My team is dependable, solid and accepts my style of leadership. The diversity among my team and the different perspectives makes my team unique.

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What has been the most rewarding project you’ve worked on so far at PFS?
My most rewarding project was partnering with Mississippi Department of Rehabilitation Services. We hired people with disabilities, putting action behind our diversity and inclusion program. 

Who at PFS inspires you to succeed at your job and why?
Chrestal Wilkins and Curt Puckett inspire me to succeed at my job. They take time out to focus on the people and actually connect with their team, not just the numbers. They operate with grace and compassion which really inspires me.

What is the most unexpected benefit of working at PFS?
The unconditional support that my manager Neal Berry provides.

What advice would you give a person starting at PFS?
Stay focused, think outside the box and take advantage of every opportunity to learn something new. 

In five words or less, how would you describe what working at PFS means to you?
FUN, FAST and FURIOUS. 

What do you like about working in eCommerce?
eCommerce is an ever-changing industry that is always moving at a fast-pace and exciting.  

Employee Spotlight - Matthias D'Agrosa

Matthias D’Agrosa

ERP Solutions Architect, Implementation
Liège, Belgium

Bring your passion! Skills are good, of course, but it is the passion that will take your career to the next level.

What was your role when you started at PFS and what is your current role within your team?
I joined PFS as a Senior Implementation Analyst in 2011. As a Solutions Architect, my main role is to scope, design and implement solutions for our clients, whether that be for new solutions or major architectural changes that require a holistic view of the impacts on the business (operations, finance, accounting), etc. 

What school/college/university did you go to?
I hold a Bachelor’s degree in Engineering and a Master’s degree in Business and Languages, and I’ve been lucky to study over the years in many areas of Europe including France, the UK, and Spain. 

How has your career grown since starting at PFS? 
I would say it grew more in a horizontal way than vertical. As a result, not only my expertise in my business area improved, but I also developed a strong knowledge of the whole PFS ecosystem and our wider industries, gaining strong credibility internally within the business and importantly, with our clients. 

What is special about the team you work with?  
Trust and reliability. We have always been a special team with a friendly and collaborative way of working. We share information, support each other when needed, and rely on each other. 

What has been the most rewarding project you’ve worked on so far at PFS?
There have been so many projects, all challenging and rewarding at the same time. This year’s projects with the COVID-19 lockdown have been particularly challenging, because of tight timelines under a completely new way of working. It’s a good feeling when it all eventually comes together in the end. 

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Who at PFS inspires you to succeed at your job and why? 
The client, because of the trust they put in me to deliver quality and on-time projects. And also, my colleagues at the DC and other PFS departments who deserve to get a reliable, working solution. 

What experiences/challenges in your life best prepared you for your job at PFS?
When I was in school and not focusing on my studies the way I should have been, my father asked me, “Do you prefer to be a ‘lambda’ user, or do you want to be the one that can imagine, create, and design?” Said this way, the choice was easy and it drove the way I do and see things. 

In what positive ways are you challenged at PFS?
I often have to have instant creativity! In my position, I am often asked to design or find solutions in a rather short timeframe, which is challenging with the numerous dependencies of a Warehouse Management System and Order Management System. 

What advice would you give a person starting at PFS? 
Bring your passion! Skills are good, of course, but it is the passion that will take your career to the next level. Your passion feeds your creativity, and your creativity allows you to play with your skills and make them stronger. 

What do you like about working in eCommerce?
The energy in the industry. It’s an ever-changing and challenging environment. 

Employee Spotlight - Gabrielle Ende

Gabrielle Ende

Customer Care Representative, Contact Center
Liège, Belgium

Our team’s commitment is so commendable. We work together and we support each other with one goal in mind: to provide outstanding customer service for our clients and their customers.

What was your role when you started at PFS?
I joined PFS as a Customer Care Representative in 2015.

What are your favorite hobbies/interests outside of work?
My passions are photography, painting, and drawing. On the weekends I enjoy being in the outdoors and traveling to new places and discovering different cultures with both of my children.

What is special about the team you work with?
My team is like a second family – everyone supports and appreciates each other. We all stand together, even in difficult times, and we encourage each other.

What has been the most rewarding project you’ve worked on so far at PFS?
Being the support for new agents, with all their questions and uncertainty, and seeing them grow and develop so they provide customers with the best possible customer service.

Who at PFS inspires you to succeed at your job and why?
The team comradery. Our team’s commitment is so commendable. We work together and we support each other with one goal in mind: to provide outstanding customer service for our clients and their customers.

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What are some of your favorite things about coming to work every day?
It is fascinating to work with team members of so many different backgrounds and nationalities. Over the years I’ve built great friendships with many of my colleagues and enjoyed sharing nice moments with them outside of work.

What is the most unexpected benefit of working at PFS?
Our company implemented a work-from-home solution during this difficult COVID-19 period and provided support to make sure we had what we needed. This also means I don’t have to drive to the office every day, which is 91 km away from where I live, so it improved my work/life balance as well.

What advice would you give a person starting at PFS?
Ask as many questions as you need to, because everyone will be happy to help you. And don’t forget some humor!

In five words or less, how would you describe what working at PFS means to you?
Challenging, exciting, intellectual growth.

What do you like about working in eCommerce?
There are so many different opportunities on a global scale, and I learn something new every day.

Employee Spotlight - Curt Puckett

Curt Puckett

Senior Operations Manager, DC Operations
Southaven, MS

“Our leadership team’s desire for continuous improvement and their drive for success make me want to be a better manager and subordinate.”

What is your current role within your team?
Senior Operations Manager, providing leadership within the Stateline facility to complete daily objectives.

What are your favorite hobbies/interests outside of work?
Camping, hiking, and family time.

What is special about the team you work with?
The level of focus and effort brought to work daily by our team members is astonishing.

What has been the most rewarding project you’ve worked on so far at PFS?
I find it most rewarding to train other leaders, existing and new. I also enjoy using “lean” thought processes and leveraging various managerial techniques to improve daily outcomes.

Who at PFS inspires you to succeed at your job and why?
Steve Smith/Jason Kelly. Their desire for continuous improvement and their drive for success make me want to be a better manager and subordinate.

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What are some of your favorite things about coming to work every day?
Watching the team successfully achieve goals they set for themselves the prior day.

What is your fondest memory from your time at PFS so far?
Working alongside a team of folks who believed we could succeed in producing a record fulfillment day for one of our clients, when few outside that group thought they could – and then watching them succeed. The energy the team left with that day was electric.

What advice would you give a person starting at PFS?
Be prepared to witness a completely different level of third-party logistics – this is major league ball.

In five words or less, how would you describe what working at PFS means to you?
Brotherhood, support, equality, dedication, and fulfillment (no pun intended!).

What do you like about working in eCommerce?
The unpredictability – every day there’s something new and different.

Employee Spotlight - Lisa Cooley

Lisa Cooley

Director of Operations, DC Operations
Southampton, UK

“Watching something from the start, helping build it from scratch and watch it grow into something great is an amazing opportunity, one I may not have gotten to experience if not for PFS.”

What was your role when you started at PFS?
I started at PFS in August of 2016 as an operations manager.

What is special about the team you work with?
I think of my team like my family. We can give each other feedback, and all have different strengths that complement the others very well. I look forward to coming to work and spending my days with them, they are an amazing group of individuals.

What are your favorite hobbies/interests outside of work?
Running, arts and crafts.

What has been the most rewarding project you’ve worked on so far at PFS?
The opening of our Southampton distribution center.

Who at PFS inspires you to succeed at your job and why?
I have great leaders that motivate me and help guide me. They have embedded the effort = results mentality into me which has helped me understand that with the right mentality anything is possible.

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What is your fondest memory from your time at PFS so far?
I thoroughly enjoyed my time in Europe. I have met some great people and enjoyed learning about the other side of our business. Watching something from the start, helping build it from scratch and watch it grow into something great is an amazing opportunity, one I may not have gotten to experience if not for PFS.

What is the most unexpected benefit of working at PFS?
Flexible Schedule, option to work remotely to assist in our other facilities and great culture. I believe switching up your work routine keeps you thinking fresh and keeps you focused and motivated. It also allows you to work with other individuals across the globe and enables you to share your ideas and problem solve. The opportunity for career growth was extremely important to me and one of the reasons I joined PFS. I wanted to be part of an organization that recognized the hard work and effort you have put forth. I am living proof that, with hard work and determination, the opportunities are endless at PFS.

What advice would you give a person starting at PFS?
Set goals, communicate and get to know your team.

In five words or less, how would you describe what working at PFS means to you?
Grateful for the opportunity.

What do you like about working in eCommerce?
The ever-changing environment.

Employee Spotlight - Azeem Usman Chattarki

Azeem Usman Chattarki

Senior Network Analyst, Managed Services
Bangalore, Karnataka

“I continue to be inspired by my counterparts in our various global teams who have such impressive levels of experience and technical knowledge.”

What was your role when you started at PFS?
I joined PFS in February 2015 in Bangalore as a Network Engineer.

What is your current role within your team?
As a Senior Network Analyst, I actively contribute to global networking projects for PFSweb by doing network design, implementation and support for new or existing facilities/DCs.

How has your career grown since starting at PFS?
I am proud to say that I have grown a lot since I started with the company – I’ve had a lot of new experiences and learned new skills on the job that have enhanced my ability to handle complex projects and requests. This has given me greater confidence in my contributions and allowed me to deliver more value to the organization.

What is special about the team you work with?
Our global IT team is stunning! It is highly proficient and responsive regardless of the circumstances. Working on this team is a huge honor for me and I am so glad to work with such fantastic team members. The collaboration and partnership between our teams globally at various locations is amazing, resulting in greater efficiencies. The support we get from HQ at all times is also a major part of our success. All of these working together give me immense pleasure.

Who at PFS inspires you to succeed at your job and why?
Great things in business are never done by just one person; they’re done by a team of people. I continue to be inspired by my counterparts in our various global teams who have such impressive levels of experience and technical knowledge. My second inspiration is Ganesh Baba, Director, and Ravi Shankar, IT Manager, who always motivate each member of their team and meet personally with each person to address any problems and concerns.

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What has been the most rewarding project you’ve worked on so far at PFS?
The Bangalore infrastructure set-up, Southampton networking and the Basingstoke network design and implementation projects are a few of the major projects I’ve worked on, but all the work that I do here adds up to a positive, rewarding experience.

What are some of your favorite things about coming to work every day?
I’m most excited about the latest technology that I support and work on every day. I’m excited about how technology is going to advance, and it’s very exciting knowing that I will have the opportunity to work with some of this new technology directly.

What is the most unexpected benefit of working at PFS?
Before joining PFS, I had only limited access to the newest technology, but at PFS we consistently learn about the latest developments in the industry. This is helping me keep up to date and grow in my field.

What advice would you give a person starting at PFS?
PFS is a great place to work because it provides so much flexibility for learning and enhancing your capabilities. Also, the organization encourages team members to be innovative and equips them to add greater value to the organization.

What do you like about working in eCommerce?
It is a great feeling to work within an industry that continuously evolves.

Employee Spotlight - Ed Borges

Ed Borges

Operations Manager, DC Operations
Toronto, Ontario

“Work hard, adapt as things change and have a positive attitude. Everything you put forth will make its way back to you and your accomplishments will be acknowledged and rewarded.”

What is your current role within your team?
I am currently responsible for the day to day Operations of the Canada DCs with several leads and Supervisors reporting into me.

How has your career grown since starting at PFS?
I started as a picker in the DC as I put myself through college before applying for and getting an analyst position within Program Management. Within three months I was promoted to Sr. Analyst with an eventual promotion to Program Manager where I stayed for a large part of my tenure at PFS. Earlier this year I came full circle back to my first love as I was promoted to Operations Manager to oversee the DC facilities in Canada.

What are your favorite hobbies/interests outside of work?
I am an avid gamer, which works well in the time of COVID-19 as it still allows me to connect with my friends online. I am also a huge baseball fan and love nothing more than sitting watching a game with the family.

Who at PFS inspires you to succeed at your job and why?
My team inspires me to succeed. It is their hard work that makes me want to work just as hard for them to ensure they have everything they need to continue the success we have been able to manage together.

What are some of your favorite things about coming to work every day?
The people here at PFS are my favorite thing about coming to work. I have been lucky enough to develop some great relationships over the years with people here across many departments. Together we have watched each other grow as people both professionally and personally to the point where a young friend who I had the privilege of watching grow up has now spent a summer working for me in the DC during her University summer break.

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What experiences/challenges in your life best prepared you for your job at PFS?
Growing up with immigrant parents that worked tirelessly to provide for myself and my sister, to give us everything that Canada had to offer, gave me the best framework to prepare me for my job at PFS. It was that example of hard work and family values that enables me to do my job well and connect with my team to ensure success.

In what positive ways are you challenged at PFS?
PFS has allowed and encouraged me to take the initiative and solve issues rather than always blindly follow. This has allowed me to grow professionally in ways that other places would not allow. Being allowed to succeed on my own but knowing that support is always available when needed is very empowering.

What is the most unexpected benefit of working at PFS?
We are a big family. From the potluck lunches to simple chats about life and what is going on in the world with colleagues, the PFS team makes a workday that is much more enjoyable.

What advice would you give a person starting at PFS?
Work hard, adapt as things change and have a positive attitude. Everything you put forth will make its way back to you and your accomplishments will be acknowledged and rewarded.

What do you like about working in eCommerce?
eCommerce is always evolving, affording new opportunities each day. This makes it an exciting industry to be a part of.

Employee Spotlight - Kevin Campbell

Kevin Campbell

General Manager, DC Operations
Memphis, Tennessee

“The sky is the limit on how much you can grow in this company, so long as you work hard at it.”

When did you start at PFS?
This is my 22nd year at PFS. I started in November 1998.

What is your role within your team?
I am responsible for the day-to-day operations for our Memphis DCs, with four managers who report to me. I am the liaison between the operations team and the senior directors.

Who at PFS inspires you to succeed at your job and why?
My team. They are all heart and are always willing to go the extra mile to get the job done. It is always rewarding to do your job and hit your numbers and my team makes that possible. It takes a lot of stress off me. I also gain inspiration from Steve Smith. He is a mentor. He will guide you, show you the silver lining and provide the support you need to be successful.

What experiences/challenges in your life best prepared you for your job at PFS?
The skills I learned in the military are easily transferable to the work I do at our distribution center: structure, discipline, understanding the importance of following directions, because there was a lot at stake if there was a variation from the plan. Also the team aspect of knowing that everyone who’s assigned to you becomes your family – you learn to truly care for the people who report to you.

In what positive ways are you challenged at PFS?
There are no boundaries on what we can accomplish here. Whatever you want to do, you can do it, whether it’s helping with additional projects or building new client solutions. You can be as involved as you want to be, because our leadership encourages everyone to take the initiative and think outside the box.  

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What are your favorite hobbies/interests outside of work?
Fishing is my passion. When not at home or work you’ll find me at a nearby lake or river fishing.  I am also a mechanic by trade. I enjoy working on my truck.

How has your career grown since starting at PFS?
I started as a part-time forklift operator in the receiving area putting away inbound shipments. I went from part-time to full-time in about a month. Within six months I was promoted to Team Leader for the returns area and eventually became the supervisor. From there I was promoted to Inbound Manager and later Senior Manager. Currently I am the General Manager of our Memphis DCs.

What is the most unexpected benefit of working at PFS?
The family atmosphere we have on our team. I will never forget how they supported me and my family when my wife suddenly passed away in 2018. Starting with our CEO Mike Willoughby, our SVP Operations Steve Smith, down to my peers, everyone showed their unconditional support of me and my family.

What advice would you give a person starting at PFS?
Take full advantage of every opportunity given to you. It’s not about the position you’re hired for – it’s based on showing up to work and sharing your value with the team. The sky is the limit on how much you can grow in this company, so long as you work hard at it.

In five words or less, how would you describe what working at PFS means to you?
Rewarding, challenging, teamwork and family

Employee Spotlight - Diana Garcia

Diana Garcia

QA & Training Sr. Manager, Customer Contact Center
Dallas, Texas

“You have to be ready to make an impact and willing to take a chance on learning something new!”

When did you start at PFS?
A while ago, June 2003.

What is your role within your team?
My focus is to provide quality training for our agents and leadership team. Our department provides recurring as well as recursive training to ensure we deliver amazing customer service. When I’m not training, I’m involved with ramp-up plans, action plans and new initiatives across the contact center. We are constantly evolving and growing, so it keeps me on my toes.

What experiences/challenges in your life best prepared you for your job at PFS?
Being a leader at PFS is such a great responsibility and we wear so many hats: We’re motivators, counselors and change agents. The most important hat is that of a leader, because we have so many teams that depend on us. I learned very early in my career with PFS that change is driven by those who choose to take the initiative and make an impact. You have to find that drive within yourself to keep moving and keep searching for solutions. I could never give up on my PFS family!

I am also a proud single parent of one, which has involved a lot of responsibility and very hard decisions. Nothing prepares you to be a parent, but it has been the most rewarding event of my life. My child is 20 now, and although there were hard times, I never let my child see me defeated. As I said, you have to find that drive within yourself to keep moving and keep searching for solutions!

In what positive ways are you challenged at PFS?
Where do I start! I’m challenged every day by making decisions that impact so many departments. I must be analytical and see things from different perspectives. My leadership skills are constantly put to the test to ensure my team is motivated to deliver results.

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What are your favorite hobbies/interests outside of work?
I love to dance to just about anything – the more challenging, the better. I also love to travel. It’s always interesting to see and learn about different cultures and experience different parts of the world.

What is your fondest memory from your time at PFS so far?
Wow! There are so many. I’ve practically grown up at PFS. I will never forget the many times we’ve had to come together to answer phones to ensure our clients are taken care of. Our busy fourth quarter peaks each bring a different element or challenge that makes us grow each year. It has been quite the journey!

What has been the most rewarding project you’ve worked on so far at PFS?
The most rewarding project recently has been contributing to the deployment plan for our team during the COVID-19 pandemic. It was challenging to transition our agents to a work-from-home model for the first time, but it’s been very rewarding to see them thrive in this new environment. Prior to that, another rewarding project was launching the TOMS customer care solution, which was the fastest implementation we’ve ever done in the contact center. The client is so giving, so it was a pleasure to be part of that.

What was your role when you started at PFS?
Oh wow – that was so long ago! My first role was as a customer service representative.

What advice would you give a person starting at PFS?
You have to be ready to make an impact and willing to take a chance on learning something new!

In five words or less, how would you describe what working at PFS means to you?
Continuous growth and endless opportunities.

What do you like about working in eCommerce?
The possibilities within eCommerce are endless and there’s an infinite number of opportunities to grow. You can never get complacent; you have to continually evolve into something new. I’m always up for the challenge!

Employee Spotlight - Cedric Servais

Cédric Servais

Global WMS Support Senior Manager, PFS Operations
Allen, Texas

“Like change. Be ready to embrace it.”

When did you start at PFS?
A while ago…. June 2009

What PFS office do you work out of?
Everywhere there is a FC but mainly from the Headquarters in Allen, TX

What is your role within your team?
I lead the WMS experts’ team and ensure that the systems and processes align within each facility to ensure the maximum operational benefit.  I’m also responsible for leading continuous improvements in business operations processes by eliminating defects and enhancing quality while achieving and maintaining optimal levels of process performance.

What experiences/challenges in your life best prepared you for your job at PFS?
Speaking different languages has definitely been an asset! My personal interest in learning different cultures/traditions has also helped as PFS is a big melting pot of cultures.

What are your favorite hobbies/interests outside of work?
TRAVEL! I love discovering new places and love it even more now as I can share it with my 4 years old daughter and she seems to enjoy it too!

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What is your fondest memory from your time at PFS so far?
This one is easy. The opportunity to move to the U.S. It was a challenge to make it happen with all the legal obstacles but was so worth it.

What is special about the team you work with?
Widespread. Most of my small team is in Europe. I do not get to see them a lot but Teams is a great tool on a daily basis! We could think that 7 hours difference is a problem for interactions but it is not at all. It actually helps having the work done right in many ways!

How has your career grown since starting at PFS?
Very unexpected. I started with a logistics background with an interest in ERP in Inventory Control and barely 2 years after, I was asked to move to the IT dept and implement new European clients! Then, travel to all facilities worldwide and ended up relocating 5000-miles away!

What are some of your favorite things about coming to work every day? 
The in-person interactions with my Team (opposed to virtual ones) and a good workout (I ride my bicycle as often as I can to go to the office.)

What do you like about working in eCommerce?
It never stops changing! The world is barely embracing eCommerce and we can see it now more than ever.

Employee Spotlight - Stephanie Klein

Stephanie Klein

Senior Manager, Business Management
Southampton, United Kingdom

“You are seen as the expert in the industry and your clients rely on you knowing what will help them grow or how to create a better customer experience.”

What PFS office do you work out of?
London/Southampton

What is your role within your team?
I work to grow a strong relationship with my clients by strategically engaging with them on their roadmap, analyzing trends within the industry, and delivering business cases on solutions that could provide cost-saving opportunities or operational improvement. Whether its advocating for my clients internally or working with my team to deliver reporting metrics, my role is to ensure client satisfaction by having a deep understanding of what PFS can do to help their business grow.

Who at PFS inspires you to succeed at your job and why?
The operational team members in our Contact Center, Warehouse, and Credit departments who work incredibly hard to hit pressured timelines and have difficult conversations to make our client’s customers happy. I have a lot of respect for them; their daily dedication inspires me to strive for continuous improvement because without them, we would not be the company we are today.

In what positive ways are you challenged at PFS?
I am constantly challenged to think outside the box while reprioritizing and re-evaluating my max level of output because the industry evolves so rapidly. With this in mind, I have to always be at the top of my game – following trends, seeking opportunities, and understanding the impact of my actions.

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What are your favorite hobbies/interests outside of work?
Listening to podcasts – anything by Gimlet Media, This American Life, or Freakonomics Radio. Building puzzles, running, and hanging out with friends!

What is special about the team you work with?
I am so proud of my team! They have overcome quite a few challenges, but their dedication to learning and their client-first mentality has never wavered. I appreciate the unique loyalty they have towards the team in order to improve each other’s knowledge; when one person has an issue, they all jump in to help solve it. Even when days are stressful there is never a shortage of jokes, memes, and positive attitudes.

How has your career grown since starting at PFS?
During my 2nd year of working at PFS, I was offered the chance to relocate to our Belgium office on a temporary assignment. Working in such a culturally charged environment allowed me to experience a completely different part of PFS as well as gain a new perspective on international business. I enjoyed working in Europe so much that I stayed four more years and moved to the UK, solidifying my PFS cross-geography expertise and got to work on projects across multiple departments.

What advice would you give a person starting at PFS?
Things move quickly. We are constantly strategizing, preparing for the next promotion, project, or business opportunity to meet the needs of the market. Don’t be afraid to ask questions, take a lot of notes, and familiarize yourself with how things work so you can identify opportunities of where things can be improved for the better.

What are some of your favorite things about coming to work every day? 
No two days are ever the same – I am constantly learning from my colleagues, my clients and the consumer. One aspect that I enjoy and find unique to PFS is the comradery and fun culture of the company. I have made so many great friends independent of age, background, or location that support me through work and life. They encourage me to try new things, test my boundaries, and look out for my wellbeing.

In five words or less, how would you describe what working at PFS means to you?
Personal and professional growth

What do you like about working in eCommerce?
I love working in eCom because it’s new, ever-changing and you can only learn by experiencing it versus studying it in school. I also find it’s potential to defy the law of Supply and Demand exciting. It is hard to forecast the impact of consumer behavior when macro or micro level changes are introduced in the environment; especially when each generation changes the game on how they interact with brands.

Employee Spotlight - Sreelesh Kappatan

Sreelesh Kappatan

Solutions Architect, ERP
Bangalore, India

“There is always something new to learn and the career prospects are endless in this rapidly growing industry.”

What PFS office do you work out of?
Bangalore, India

What is your role within your team?
As a Solutions Architect I provide technical leadership, work on designs and provide technical solutions. In addition, I enjoy conducting R&D on complex technical problems like API integrations with client ERP systems. I manage the ERP team in Bangalore which includes 14 developers working in collaboration with the ERP team at our Allen headquarters.

Who at PFS inspires you to succeed at your job and why?
First, the core technical team members at headquarters who have tremendous experience. Their approach to problems and their problem solving skills inspire me. My second source of inspiration is the team management by PFS BU India director, Ganesh Baba, who has great leadership traits. He genuinely cares about people and brings the best out of us. He always teaches us to stay focused and goal oriented, no matter what impediments come our way.

In what positive ways are you challenged at PFS?
Ecommerce is very dynamic. PFS deals with a large number of customers whose business models differ from one to the other. I’ve worked on many projects and encountered several challenges, especially in terms of technology changes that come along very quickly. Our team continuously rises to the challenge, driving research and development activities to find suitable solutions to these technical challenges. Through this work, the India ERP team has become the go-to team for such API developments, which I see as a huge win.

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What are your favorite hobbies/interests outside of work?
I have a 6-year-old son with whom I like to spend a lot of time playing various games, NOT video games, of course! Additionally, the majority of my free time is spent doing a lot of reading and travelling, which I am very passionate about. And of course, for any Indian, playing and watching cricket is part of life, I enjoy that too.

What is your fondest memory from your time at PFS so far?
We started as a small team at this location and were handling small projects. As time passed, the team grew in size and experience so that now we are able to handle complex projects. Therefore, my fondest memory is when the ERP India team got our first opportunity to take complete responsibility of a big, complex project and it was implemented successfully. The way we continuously grow in this organization is remarkable to me.

What is special about the team you work with?
I work with a fantastic team; it is a highly mature and talented group of developers who are technically capable, functionally strong, highly dedicated and hardworking. I also have a great leader who always guides, advises and corrects me whenever I am in need, while also being a great motivator for the entire team. The headquarters team with whom we work is an awesome, highly talented and highly collaborative team with great experience. In short, I would say that if I am able to contribute anything at all, it is only because I am part of this great team both locally and at our headquarters.

What was your role when you started at PFS?
I joined PFS as a Technical Architect, mainly working on development and testing activities, and gradually moved into design. From day one I’ve enjoyed working with my team on both technical and functional aspects to ensure projects are delivered on time and with the highest quality.

What is the most unexpected benefit of working at PFS?
Prior to working at PFS, I was completely immersed in technical roles. At PFS, I was given the opportunity to take on the responsibilities of project and people management in addition to my technical responsibilities. This, I would say, was an unexpected benefit. I have also learned a lot of leadership, team management and resource management skills under the mentorship of my manager – a dream come true for me.

In five words or less, how would you describe what working at PFS means to you?
Proud, Engaging, Collaborative, Learning and Exciting.

What do you like about working in eCommerce?
Huge learning potential. There is always something new to learn and the career prospects are endless in this rapidly growing industry.

JOIN OUR TEAM!

When you ask anyone what stands out the most about PFS, the answer will be the same: It’s our People. Kick start your career at PFS!

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