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Work-from-Home Customer Care: What We’ve Learned

Work-from-Home Customer Care: What we’ve learned

Just four short months ago, COVID-19 fast-tracked implementation of PFS’ work-from-home (WFH) customer care operations. Within two weeks of social distancing measures being implemented, the PFS team transitioned our on-site customer care operations to a new WFH model, and we continue to operate 100% remotely.   We checked in with PFS VP of…

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What Should Retailers Expect As We Begin To Emerge From Months Of Lockdown?

What should retailers expect as we begin to emerge from months of lockdown?

The recent re-opening of non-essential retail has been music to the ears of the public and retailers alike. However, retail as we know it has changed for good, following months of lockdown restrictions. While there’s the obvious issue of adhering…

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WHAT COVID-19 HAS TAUGHT US ABOUT US ECOMMERCE SPENDING

WHAT COVID-19 HAS TAUGHT US ABOUT US eCOMMERCE SPENDING

Despite spikes of COVID-19 cases in certain parts of the country, some brick-and-mortar retailers are gearing up for limited reopenings. Malls and grocery stores will likely be less crowded than before with new safety protocols in place. Although some shoppers…

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SHIFTING US CONSUMER BEHAVIOR IN THE FACE OF COVID-19

SHIFTING US CONSUMER BEHAVIOR IN THE FACE OF COVID-19

COVID-19 has forced many US consumers to alter their shopping preferences. Consumers are now finding themselves shopping with what is available versus what is preferred. While many shoppers are still loyal to the brands they love, COVID-19 is driving an…

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