24/7 availability, no hold times, answer thousands of inquiries at once and all with an ever positive attitude – at a glance, chatbots have it all. The chatbot market is expected to grow to $1.34 billion by 2024, it’s clear…
With human-like features and a wait-free route to customer service, chatbots create dependable brand relationships with their audience. In our last chatbot post, we learned that over 30,000 bots have been used in Facebook Messenger alone - that's just the…
In the ‘50s, it was a far-out technology confined in a humming laboratory room filled wall-to-wall with a first-generation computer. In the 80s, it was Skynet, a self-aware technology grid that took over the fictive, dystopian world of the Terminator…