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Under One Roof

Under one roof: fulfillment and customer service functions

Fulfillment joins the dots between eCommerce retailers and brands to customers, with the aim of getting orders to their destinations quickly, preventing customer dissatisfaction– in other words, frictionless commerce. Many third-party logistics (3PLs) providers build successful relationships with brands by…

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Fulfillment Flexing: How To Get Closer To Your Customers

Fulfillment Flexing: How To Get Closer To Your Customers

When analyzing fulfillment strategies, including omnichannel operations, the first questions retailers and brands need to ask themselves are: ‘Is my current fulfillment strategy meeting the current and future needs of my customers?’, ‘Is my fulfillment operation close enough to deliver…

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2022 impact of shortages blog

How to reduce the impact of shortages in the retail sector

Whether it be the Collins, Merriam-Webster or Oxford Dictionaries, each year a range of publishers issue their “word of the year”, a word or expression that has attracted a great deal of interest over the last 12 months across society…

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The changing face of retail: Dark stores

The changing face of retail: Dark stores

The face of retail has undoubtedly taken a turn in the last 18 months. As consumers skipped the checkout lines in lieu of sofa shopping, retailers found themselves dealing with little to no foot traffic and idle employees. In the…

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